Why should you choose Reliant

Why should you choose Reliant instead of TXU Energy?

Why should you choose Reliant Energy instead of TXU Energy?

Why should you choose Reliant

You may be considering TXU Energy as your electricity provider, but here’s why you should choose Reliant instead. With Reliant, you’ll get more than reliable electricity service. We make it easy to find a plan that matches your lifestyle and budget. Reliant also offers exclusive benefits, efficiency tools and innovations designed to make your life easier. Plus, we’re there for you with 24/7 phone and online support from customer care professionals. Join more than a million Texans who have already chosen Reliant. And start living Life Switched On.

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Top 5 reasons to choose Reliant

Pricing you 
can trust

Everyone wants simple, clear, upfront pricing. With Reliant, you’ve got it, along with the power to lock in your energy charge.

Get help anytime

You need help? Reliant is there. Contact a real customer service agent 24/7 by phone or online chat.

Expect an 
effortless experience

Get the power in your hands with the Reliant app, never miss a due date with AutoPay1 and benefit from the ability to request same day connections. 

Save energy 
and money

Reliant gives you a variety of industry-leading efficiency tools, including our standard-setting Weekly Summary Email, which keeps you informed about your usage.


Save 15% on Goal Zero charging products2 and charge your phone for free at any NRG Go Station.3 Stay powered on-the-go with these exclusive Reliant customer offerings3.


Explore our plans and sign up now.


Efficiency and savings tools

Weekly Summary Email

Weekly Summary Email

Check your mail every week for an estimate of your upcoming bill and ways to help you be more energy efficient4.

Account Alerts

Account Alerts

How about a text message that can help you budget better? Look for personalized updates about your bill and energy usage5.

Reliant app

Reliant app

The power is in your hands with the Reliant app. Manage your electricity account and control your home temperature with ease.



Your bill is paid without you lifting a finger. Payments happen automatically through your credit card of bank draft.

Average Billing

Average Billing

Extreme heat and cold are easier to handle with a more predictable monthly bill.

Degrees of Difference

Degrees of Difference

You have the power to reduce your energy usage and earn bill credits while you’re at it6.

Powerful plans, online control

Home or apartmentTruly Free Weekendsrenewable, or traditional? Fixed rate, month-to-month or pre-paid? With Reliant, you have plenty of choices in plans. And with Online Account Management you can track your usage, get energy saving tips and more.

Community outreach

At Reliant, we help our neighbors. Every summer, our Beat the Heat Centers throughout Texas are open to those seeking relief from rising temperatures. Our CARE program provides bill-payment assistance to qualified customers. And the popular Reliant Gives program gives you a say in how we donate funds to worthy Texas charities.

Innovation you’ll appreciate

Manage your Reliant account with your voice, through Amazon Alexa or Google Home. Choose a plan like Truly Free Weekends + Google Home Hub, which includes Google Home Hub.7 Take control on the go with the Reliant app. These are just a few of the ways Reliant and innovation can make your life easier.

Power beyond the expected

Look to Reliant for choices in electricity from renewable sourcesrooftop solarbattery power, and backup generators.

Referral Rewards

When you refer a friend to Reliant and they sign up for a term plan, you'll both earn a $50 bill credit8.

Switch to Reliant today

What our customers are saying

  Whenever I call or need some service, the Reliant representatives are exceptional, obviously including those who speak Spanish. The 24-hour service by email communication is excellent, and the app on my personal phone works at 100%. Reliant is also reasonable in price and the service is satisfying.  

- Ruth S.

Terms, conditions and other restrictions

1Not available for Reliant Pay as you Go customers. To be eligible for an automatic payment option, your Reliant account must be in good standing and you may not have two or more returned payments during the past 6-month period. If your account is eligible, you will be enrolled on the automatic payment plan of your choice following the next full billing cycle after Reliant processes your request. You will continue to receive a copy of your monthly electricity bill for your records, but once you are set up for automatic payments, your bill will be marked, "Do Not Pay." Reliant may terminate your participation under any automatic payment option in the event you provide incorrect, false or fraudulent account information or if you have more than one returned payment item on your account. Additionally, after your first returned payment item, your automatic payment plan will be temporarily deactivated and may only be reactivated upon your verification of your payment account information. Once you have more than one returned payment, your account may be ineligible for reactivation on automatic payment options for up to 6 months. Your bank account information will be used only for the purposes of setting up your account for automatic monthly payments and Reliant will keep your account information confidential. You can cancel at any time.

2The NRG Go Portable Power service is provided by NRG Portable Power LLC, a wholly owned subsidiary of NRG Energy, Inc. Available in select geographic areas. Visit nrggo.com to locate a station.

3May not be combined with other offers and promotions. Goal Zero is a registered trademark of Goal Zero LLC. All Goal Zero products are offered by Goal Zero LLC. Reliant makes no representations or warranties of any kind with respect to Goal Zero products or services.

4Estimates are based on average consumption by comparable dwellings in the same area and are not are not exact predictors. Your electricity bills may vary. The Reliant Bill Estimator should be used for informational purposes only.

5Customers must have already opted in to receive alerts via text from the Contact Preferences page on the Account Management dashboard. Available only to customers with a smart meter. Message and data rates may apply.

6Program is not available to customers enrolled in the Reliant Pay as you Go plan or the Reliant Pay as you Go 12 plan.

7Google Home Hub and Reliant Commands are only available in English at this time. Limited warranty provided by Google, and except for that limited warranty, Reliant and Google make no warranties. Reliant is not affiliated with Google or the products and services it markets. Google and Google Home Hub are trademarks of Google LLC.

8Referrals may only be submitted by active Reliant residential customers with a Texas service address. To qualify for bill credit, referrals must be new Reliant residential customers in Texas enrolled in a term plan with a minimum of five days of active electricity service on that plan. Bill credit will be applied within two billing cycles after the referred customer has completed five days of active electricity service. Any disputes relating to eligibility will be determined solely by Reliant. Reliant may modify or discontinue this program at any time without notice.Electricity Services and Security and Home Automation Services provided by Reliant Energy Retail Services, LLC, d/b/a Reliant, a wholly owned subsidiary of NRG Energy Inc. Electricity Services PUCT Certificate #10007. Security and Home Automation Services TXB19469, 1201 Fannin Street, Houston, Texas 77002. Terms and conditions apply. For complete terms and conditions, visit reliant.com/connectterms.Services provided by Reliant Energy Retail Services provided by Reliant Energy Retail Services LLC dba Reliant, a wholly owned subsidiary of NRG Energy, Inc. TACLB23923E. Regulated by the Texas Department of Licensing & Regulation, P.O. Box 12157, Austin, TX 78711, 1-800-803-9202, 512-463-6599, © 2018 Reliant Energy Retail Holdings, LLC All rights reserved.