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Select from 3 of our most popular plans for your zipcode
2 days free per week

Reliant Flextra Credits 24 plan

Get your 2 highest-use days a week FREE + $200 in bonus bill credits for extra savings.


Fixed rate

Reliant Secure Advantage 24 plan

Straightfoward plan with a locked-in energy charge.


For renters

Reliant Apartment 12 plan

Designed exclusively for smaller spaces.


Term
2 Months
Rate
Fixed

Pricing Details

USAGE
AVG PRICE / KWH
500 kWh
1,000 kWh
2,000 kWh

Early cancellation fee

Plan Features
Product

Pricing Details

USAGE
AVG PRICE / KWH
500 kWh
1,000 kWh
2,000 kWh

Early cancellation fee

*Average Price per kWh assumes noted usage per month and specific LP&L Delivery Charges (i.e., Residential Service or Residential Distributed Renewable Generation Service). For additional information regarding plan pricing and other terms, please see the Electricity Facts Label, on the Plan Details page. Price shown is for new customers only.
Report an outage
Report an outage
Report an outage

Report an outage

Please contact your Transmission and Distribution Service Provider (TDSP) to get your power restored as quickly and easily as possible. Your TDSP is also commonly known as your utility company. 

Select your local TDSP

Report your outage with AEP Texas

AEP Texas maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling AEP directly.

Report your outage with CenterPoint Energy

CenterPoint Energy maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling CenterPoint Energy directly.

Report your outage with Oncor

Oncor maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Oncor directly.

Report your outage with Texas-New Mexico Power

Texas-New Mexico Power maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Texas-New Mexico directly.

Report your outage with LP&L

LP&L maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling LP&L directly.

Search for my TDSP / utility provider
We are not able to locate this address in our records. Please verify that the address you entered is correct and search again.
Street address is required
Zip code is required
Report an outage
Report an outage

Report an outage

Please contact your Transmission and Distribution Service Provider (TDSP) to get your power restored as quickly and easily as possible. Your TDSP is also commonly known as your utility company. 

Select your local TDSP

Report your outage with AEP Texas

AEP Texas maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling AEP directly.

Report your outage with CenterPoint Energy

CenterPoint Energy maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling CenterPoint Energy directly.

Report your outage with Oncor

Oncor maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Oncor directly.

Report your outage with Texas-New Mexico Power

Texas-New Mexico Power maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Texas-New Mexico directly.

Report your outage with LP&L

LP&L maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling LP&L directly.

Search for my TDSP / utility provider
We are not able to locate this address in our records. Please verify that the address you entered is correct and search again.
Street address is required
Zip code is required

Why am I reporting my outage to my TDSP?

Your TDSP (or utility) delivers electricity to your home

While we supply your electricity, your TDSP delivers it. The electricity you purchase from Reliant — or any retail provider — is delivered to your home by the infrastructure, including wires, transformers, and poles, maintained by your TDSP. That’s why it’s important to report power outages or downed lines to them so they can help resolve the issue.

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Texas Customers - TDSP Contact Information

What if I am not a Texas customer?

Check out our sister company, NRG Home. 
NRG Home serves customers across the following states.

Knowing more about how electricity works can help you understand outages, pricing and more. Get the information you need about the power grid and common electricity related terminology.

Frequently Asked Questions

Show all answers

To report a power outage near you, select your Transmission and Distribution Service Provider (TDSP) from the menu above.

Select one of the options for reporting: report an outage online or call your TDSP.

Reliant Energy provides your energy but does not deliver the electricity to your home. Electricity delivery is done by your TDSP, commonly called your utility company. If you are in an area with downed power lines, immediately leave the area if possible and call your TDSP. Downed power lines are dangerous and should be handled by professionals. You can find the number to local TDSP’s above.

The most common cause for power outages in the U.S. is storms, including rain, heat, ice and snowstorms. High winds can knock trees into power lines while lightning during a heat storm can strike crucial electrical equipment. Ice and snow freeze power lines, making them heavy and causing added tension on the lines.

There are three important tips to remember during a blackout:

  1. Keep refrigerators and freezers closed to keep food from perishing.

  2. If the heat or cold is extreme, go to another place with power for warmth or cooling. Don’t forget to check up on your neighbors!

  3. Power outages and blackouts may not last very long, but in case they last for a day or two, be prepared. It’s always a good idea to have non-perishable food in the house along with water bottles for emergencies. Batteries and battery-powered equipment, like flashlights, will also be extremely useful during an electricity outage for light and other uses.