Why should you choose Reliant

Why should you choose Reliant instead of Direct Energy?

Why should you choose Reliant instead of Direct Energy?

Why should you choose Reliant

Looking for an electricity provider? It’s wise to shop around. But if you’re considering Direct Energy, here’s why Reliant could be the better choice. First, you’ll get much more than reliable electricity service. With Reliant, you’ll get plans designed to fit your lifestyle and budget. Plus, Reliant offers efficiency tools, innovations and exclusive benefits designed to make your life easier. Need support day or night? We’ve got you covered there, too, with 24x7 customer care online or by phone. And with Reliant, you’ll find efficiency tools, innovations and exclusive benefits designed to make your life easier. That’s Life Switched On.

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Top 5 reasons to choose Reliant

1 
Pricing you 
can trust

Our electricity plans are simple and clear, with upfront pricing and easy-to-understand billing. Best of all, you can lock in your energy charge.

2 
Get help anytime

Contact Reliant online or by phone 24/7. You’ll speak to a real person and benefit from industry-leading customer support.

3 
Expect an 
effortless experience

With the Reliant app, you’re in control. Plus,  AutoPay means you’ll never miss a due date.1  You can even request same-day connection for your account. 

4 
Save energy 
and money

Forget surprises, count on savings with our Weekly Summary Email. It’s one of the industry-leading Reliant tools designed to help you manage your budget.

5 
Exclusive 
customer 
discounts

These reliant-customer exclusives will keep you powered on-the-go for less. Charge your phone for free at any NRG Go Station2 and save 15% on Goal Zero charging products.3.

 

Explore our plans and sign up now.

 

Efficiency and savings tools

Weekly Summary Email

Weekly Summary Email

Check your inbox for an estimate of your bill and ways to help lower your energy cost and usage4.

Account Alerts

Account Alerts

Take control of your budget with billing and energy-use updates that arrive on your phone5.

Reliant app

Reliant app

The Reliant app puts you in command of your electricity account and your home's comfort.



AutoPay

AutoPay

Make due dates one less thing to worry about. Sign up for AutoPay. Handle your bill automatically via credit card or bank draft.

Average Billing

Average Billing

With Average Billing, you get a predictable bill even when seasons are extreme.

Degrees of Difference

Degrees of Difference

Make a difference by cutting back power during high demand period and earn bill credits6.

Powerful plans, online control

Home or apartmentTruly Free Weekendsrenewable, or traditional? Fixed rate, month-to-month or pre-paid? With Reliant, you have plenty of choices in plans. And with Online Account Management you can track your usage, get energy saving tips and more.

Community outreach

At Reliant, we help our neighbors. Every summer, our Beat the Heat Centers throughout Texas are open to those seeking relief from rising temperatures. Our CARE program provides bill-payment assistance to qualified customers. And the popular Reliant Gives program gives you a say in how we donate funds to worthy Texas charities.

Innovation you’ll appreciate

Manage your Reliant account with your voice, through Amazon Alexa or Google Home. Choose a plan like Truly Free Weekends + Google Home Hub, which includes Google Home Hub.7 Take control on the go with the Reliant app. These are just a few of the ways Reliant and innovation can make your life easier.

Power beyond the expected

Look to Reliant for choices in electricity from renewable sourcesrooftop solarbattery power, and backup generators.

Referral Rewards

When you refer a friend to Reliant and they sign up for a term plan, you'll both earn a $50 bill credit8.

Switch to Reliant today

What our customers are saying

  Whenever I call or need some service, the Reliant representatives are exceptional, obviously including those who speak Spanish. The 24-hour service by email communication is excellent, and the app on my personal phone works at 100%. Reliant is also reasonable in price and the service is satisfying.  

- Ruth S.

Terms, conditions and other restrictions

1Not available for Reliant Pay as you Go customers. To be eligible for an automatic payment option, your Reliant account must be in good standing and you may not have two or more returned payments during the past 6-month period. If your account is eligible, you will be enrolled on the automatic payment plan of your choice following the next full billing cycle after Reliant processes your request. You will continue to receive a copy of your monthly electricity bill for your records, but once you are set up for automatic payments, your bill will be marked, "Do Not Pay." Reliant may terminate your participation under any automatic payment option in the event you provide incorrect, false or fraudulent account information or if you have more than one returned payment item on your account. Additionally, after your first returned payment item, your automatic payment plan will be temporarily deactivated and may only be reactivated upon your verification of your payment account information. Once you have more than one returned payment, your account may be ineligible for reactivation on automatic payment options for up to 6 months. Your bank account information will be used only for the purposes of setting up your account for automatic monthly payments and Reliant will keep your account information confidential. You can cancel at any time.

2The NRG Go Portable Power service is provided by NRG Portable Power LLC, a wholly owned subsidiary of NRG Energy, Inc. Available in select geographic areas. Visit nrggo.com to locate a station.

3May not be combined with other offers and promotions. Goal Zero is a registered trademark of Goal Zero LLC. All Goal Zero products are offered by Goal Zero LLC. Reliant makes no representations or warranties of any kind with respect to Goal Zero products or services.

4Estimates are based on average consumption by comparable dwellings in the same area and are not are not exact predictors. Your electricity bills may vary. The Reliant Bill Estimator should be used for informational purposes only.

5Customers must have already opted in to receive alerts via text from the Contact Preferences page on the Account Management dashboard. Available only to customers with a smart meter. Message and data rates may apply.

6Program is not available to customers enrolled in the Reliant Pay as you Go plan or the Reliant Pay as you Go 12 plan.

7Google Home Hub and Reliant Commands are only available in English at this time. Limited warranty provided by Google, and except for that limited warranty, Reliant and Google make no warranties. Reliant is not affiliated with Google or the products and services it markets. Google and Google Home Hub are trademarks of Google LLC.

8Referrals may only be submitted by active Reliant residential customers with a Texas service address. To qualify for bill credit, referrals must be new Reliant residential customers in Texas enrolled in a term plan with a minimum of five days of active electricity service on that plan. Bill credit will be applied within two billing cycles after the referred customer has completed five days of active electricity service. Any disputes relating to eligibility will be determined solely by Reliant. Reliant may modify or discontinue this program at any time without notice.Electricity Services and Security and Home Automation Services provided by Reliant Energy Retail Services, LLC, d/b/a Reliant, a wholly owned subsidiary of NRG Energy Inc. Electricity Services PUCT Certificate #10007. Security and Home Automation Services TXB19469, 1201 Fannin Street, Houston, Texas 77002. Terms and conditions apply. For complete terms and conditions, visit reliant.com/connectterms.Services provided by Reliant Energy Retail Services provided by Reliant Energy Retail Services LLC dba Reliant, a wholly owned subsidiary of NRG Energy, Inc. TACLB23923E. Regulated by the Texas Department of Licensing & Regulation, P.O. Box 12157, Austin, TX 78711, 1-800-803-9202, 512-463-6599, © 2018 Reliant Energy Retail Holdings, LLC All rights reserved.