Text message FAQs and Terms & Conditions

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Call us at 713-207-7777 or 1-866-222-7100 and provide the call center agent your mobile number. A triggered text message will be sent to your mobile device. Be sure to reply "YES" to 697697 within 2 hours of receiving it to subscribe. The call center agent can also help you select which particular text alerts you want to receive. 

You can also opt-in through your online account. Once logged in, choose "I want to manage my profile" from the dropdown menu, then "Alerts & Contact Preferences." From here you can choose which text alerts you want to receive. 


There are several ways you can opt out of receiving text messages.

You can stop receiving text messages at any time by going to the Contact Preferences page and unchecking the box(es) next to the alert(s) you want to discontinue. Or, you can text STOP to 697697 from your mobile device to be unsubscribed from all Reliant text messages sent to that phone number. You can also speak with a call center agent at 713-207-7777 or 1-866-222-7100. Tell them you want to opt out of text messages or ask them to remove the cell phone number from your account. Once you have opted out, you will receive a text message from Reliant AccountAlerts confirming that you are opted out.

Furthermore, your mobile device will be automatically opted-out on the due date of your FINAL invoice. You will receive a text message from Reliant AccountAlerts confirming that you are opted-out.

View our Privacy Statement to learn about our commitment towards protecting your personal information.

Reliant AccountAlerts are alerts you can receive via text message or email. They contain information about your account, your bill, your electricity usage or other details. Some alerts can be sent to you automatically, and you can request other alerts on demand, as you need them. Reliant AccountAlerts options are available on the Alerts and Contact Preferences page. The types of alerts available are slightly different for prepaid plan customers.

Participating carriers include:

  • ACS Wireless Alltel (Verizon Wireless)
  • Appalachian Wireless
  • AT&T 
  • Bluegrass Cellular
  • Boost Mobile
  • C Spire Wireless (formerly Cellsouth)
  • Carolina West Wireless
  • Cellcom Cellular One of East Central Illinois
  • Cincinnati Bell Wireless Cricket® Duet IP 
  • CTC Telecom
  • Epic Touch
  • Farmers Mutual Telephone Co
  • GCI Communications
  • Hawkeye (Chat Mobility)
  • Hawkeye (Northwest Missouri Cellular)
  • Illinois Valley Cellular
  • Inland Cellular
  • MetroPCS
  • Mobi PCS
  • Mosaic Telecom
  • Nex-Tech Wireless
  • nTelos
  • Panhandle Telecommunications (PTCI)
  • Peoples Pioneer
  • SprintTM
  • Thumb Cellular
  • T-Mobile®
  • U.S. Cellular®
  • Union Telephone Company
  • United Wireless
  • Verizon Wireless
  • Virgin Mobile®
  • West Central Wireless

The number and frequency of text messages will vary based on the programs and selections for which you opted in. Some messages are received on-demand by texting keywords to 697697. Others can be set up to occur periodically. Reliant will not send any text messages you did not opt in to receive.

Currently, text messages are only available to subscribers with United States phone numbers.

Reliant does not charge a fee for text messages, but message and data rates may apply. Depending on your text plan, you may be charged by your wireless carrier.

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Reliant AccountAlerts are alerts you can receive via text message or email. They contain information about your account, your bill, your electricity usage or other details. Some alerts can be sent to you automatically, and you can request other alerts on demand, as you need them. Reliant AccountAlerts options are available on the Alerts and Contact Preferences page. The types of alerts available are slightly different for prepaid plan customers.

Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.

  • BILL — to receive the amount and the due date of your current Reliant bill 
  • ESTBILL — to receive an estimate of your next bill based on your usage so far this billing cycle 
  • COST — to receive the amount of electricity charges you've incurred so far this month 
  • USAGE — to receive your usage in kilowatt-hours so far this month 
  • HELP — for resources to answer questions about your account 
  • STOP — to stop receiving all text messages from Reliant; this will have no other effect on your account 

(Note that these options are different for prepaid plan customers.) 

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