Text Messages from Reliant - Terms and Conditions

  • How do I opt in?
    Call us at 713-207-7777 or 1-866-222-7100 and provide the call center agent your mobile number. A triggered text message will be sent to your mobile device. Be sure to reply "YES" to 697697 within 2 hours of receiving it to subscribe. The call center agent can also help you select which particular text alerts you want to receive. 
     
    You can also opt-in through your online account. Once logged in, choose "I want to manage my profile" from the dropdown menu, then "Alerts & Contact Preferences." From here you can choose which text alerts you want to receive. 
    Reliant AccountAlerts Opt In
  • How do I opt out?

    There are several ways you can opt out of receiving text messages.

    You can stop receiving text messages at any time by going to the Contact Preferences page and unchecking the box(es) next to the alert(s) you want to discontinue. Or, you can text STOP to 697697 from your mobile device to be unsubscribed from all Reliant text messages sent to that phone number. You can also speak with a call center agent at 713-207-7777 or 1-866-222-7100. Tell them you want to opt out of text messages or ask them to remove the cell phone number from your account. Once you have opted out, you will receive a text message from Reliant AccountAlerts confirming that you are opted out.

    Furthermore, your mobile device will be automatically opted-out on the due date of your FINAL invoice. You will receive a text message from Reliant AccountAlerts confirming that you are opted-out.

  • What is Reliant’s privacy policy?
    View our Privacy Statement to learn about our commitment towards protecting your personal information.
  • What are Reliant AccountAlerts?
    Reliant AccountAlerts are alerts you can receive via text message or email. They contain information about your account, your bill, your electricity usage or other details. Some alerts can be sent to you automatically, and you can request other alerts on demand, as you need them. Reliant AccountAlerts options are available on the Alerts and Contact Preferences page. The types of alerts available are slightly different for customers on the Pay as you Go plan, who prepay for their electricity.
  • Who are the participating wireless carriers?

    Participating carriers include:

    • ACS Wireless Alltel (Verizon Wireless)
    • Appalachian Wireless
    • AT&T 
    • Bluegrass Cellular
    • Boost Mobile
    • C Spire Wireless (formerly Cellsouth)
    • Carolina West Wireless
    • Cellcom Cellular One of East Central Illinois
    • Cincinnati Bell Wireless Cricket® Duet IP 
    • CTC Telecom
    • Epic Touch
    • Farmers Mutual Telephone Co
    • GCI Communications
    • Hawkeye (Chat Mobility)
    • Hawkeye (Northwest Missouri Cellular)
    • Illinois Valley Cellular
    • Inland Cellular
    • MetroPCS
    • Mobi PCS
    • Mosaic Telecom
    • Nex-Tech Wireless
    • nTelos
    • Panhandle Telecommunications (PTCI)
    • Peoples Pioneer
    • SprintTM
    • Thumb Cellular
    • T-Mobile®
    • U.S. Cellular®
    • Union Telephone Company
    • United Wireless
    • Verizon Wireless
    • Virgin Mobile®
    • West Central Wireless
  • How many text messages will I receive?

    The number and frequency of text messages will vary based on the programs and selections for which you opted in. Some messages are received on-demand by texting keywords to 697697. Others can be set up to occur periodically. Reliant will not send any text messages you did not opt in to receive.

  • Do text messages work with international numbers?
    Currently, text messages are only available to subscribers with United States phone numbers.
  • Is there a fee to receive text messages from Reliant?
    Reliant does not charge a fee for text messages, but message and data rates may apply. Depending on your text plan, you may be charged by your wireless carrier.
  • Where can I get more information about text messages from Reliant?
    If you have a question about text messages, we offer 24/7 customer support at 713-207-7777 or 1-866-222-7100. You can also email us at service@reliant.com or text HELP to 697697.

Reliant AccountAlerts FAQs

  • What are Reliant AccountAlerts?
    Reliant AccountAlerts are alerts you can receive via text message or email. They contain information about your account, your bill, your electricity usage or other details. Some alerts can be sent to you automatically, and you can request other alerts on demand, as you need them. Reliant AccountAlerts options are available on the Alerts and Contact Preferences page. The types of alerts available are slightly different for customers on the Pay as you Go plan, who prepay for their electricity.
  • How do I sign up for Reliant AccountAlerts text messages?

    To receive automatic alerts, go to the Alerts and Contact Preferences page and select the checkboxes next to the alerts you would like to receive. To receive text on demand alerts, text any of the keywords listed in the answers below to 697697. 

    (Note that some Reliant AccountAlerts options are required for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)

  • Which types of Reliant AccountAlerts text messages can I sign up for and receive automatically?

    On the Alerts and Contact Preferences page, you can sign up for a variety of automatic alerts:

    • Receive an alert five days before your Reliant bill is due (Note: If this alert does not reach you, you are still responsible for paying your bill on or before the due date.)
    • Receive an alert if your usage on a specific day is at least 25 percent higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)
    • Receive an alert when your bill is ready
    • Receive an alert when your payment was received
    • Receive an alert when your payment was not processed
    • Receive an alert when your credit card is about to expire (AutoPay only)
    • Receive an alert when you have been removed from AutoPay
    • Receive alerts when you request to start or stop service, or when a disconnect notice or reconnect notice has been issued
    • Be notified when text alerts are available

    (Note that these options are different for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)

  • I prefer to get usage and bill information only when I request it. Which types of Reliant AccountAlerts text messages can I request on demand?

    Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.

    • BILL — to receive the amount and the due date of your current Reliant bill 
    • ESTBILL — to receive an estimate of your next bill based on your usage so far this billing cycle 
    • COST — to receive the amount of electricity charges you've incurred so far this month 
    • USAGE — to receive your usage in kilowatt-hours so far this month 
    • HELP — for resources to answer questions about your account 
    • STOP — to stop receiving all text messages from Reliant; this will have no other effect on your account 

    (Note that these options are different for customers on the Reliant Pay as you Go plan, who prepay for their electricity.) 

    View the Reliant AccountAlerts terms and conditions and privacy policy.

Reliant AccountAlerts for Pay as you Go Customers FAQs

  • I have the Reliant Pay as you Go plan. Which types of Reliant AccountAlerts text messages can I sign up for and receive automatically?
    On the Alerts and Contact Preferences page, you can sign up for a variety of automatic alerts: 
    • Receive a payment confirmation alert when your account has been updated to reflect a recent payment* 
    • Receive a weekly balance alert with your balance and estimated days left* 
    • Receive a low balance alert when your account balance is estimated to drop below $5 in seven days or less, based on average electricity usage* 
    • Receive an alert if your usage on a specific day is at least 25 percent higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)
    • Receive an alert when your payment was not processed
    • Receive an alert when your credit card is about to expire (AutoPay only)
    • Receive an alert when you have been removed from AutoPay
    • Receive alerts when you request to start or stop service, or when a disconnect notice or reconnect request has been issued
    • Be notified when new text alerts are available.
    *Payment confirmation, weekly balance and low balance alerts (via text message or email) are mandatory communications as part of the Reliant Pay as you Go plan. 
  • I have the Reliant Pay as you Go plan and would like to request account and usage information as I need it. Which types of Reliant AccountAlerts text messages can I request on demand?
    Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.
    • BAL — to receive your current account balance 
    • USAGE — to receive your usage in kilowatt-hours so far this month 
    • HELP — for resources to answer questions about your account 
    • STOP — to stop receiving all text messages from Reliant (Please ensure that you have elected to receive email communications so we can send you low account balance alerts and other critical notifications.)  

    View the Reliant AccountAlerts terms and conditions and privacy policy.