There are several ways you can opt out of receiving text messages.
You can stop receiving text messages at any time by going to the Contact Preferences page and unchecking the box(es) next to the alert(s) you want to discontinue. Or, you can text STOP to 697697 from your mobile device to be unsubscribed from all Reliant text messages sent to that phone number. You can also speak with a call center agent at 713-207-7777 or 1-866-222-7100. Tell them you want to opt out of text messages or ask them to remove the cell phone number from your account. Once you have opted out, you will receive a text message from Reliant AccountAlerts confirming that you are opted out.
Furthermore, your mobile device will be automatically opted-out on the due date of your FINAL invoice. You will receive a text message from Reliant AccountAlerts confirming that you are opted-out.
Participating carriers include:
The number and frequency of text messages will vary based on the programs and selections for which you opted in. Some messages are received on-demand by texting keywords to 697697. Others can be set up to occur periodically. Reliant will not send any text messages you did not opt in to receive.
To receive automatic alerts, go to the Alerts and Contact Preferences page and select the checkboxes next to the alerts you would like to receive. To receive text on demand alerts, text any of the keywords listed in the answers below to 697697.
(Note that some Reliant AccountAlerts options are required for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)
On the Alerts and Contact Preferences page, you can sign up for a variety of automatic alerts:
(Note that these options are different for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)
Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.
(Note that these options are different for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)
View the Reliant AccountAlerts terms and conditions and privacy policy.
View the Reliant AccountAlerts terms and conditions and privacy policy.