NRG Customer Benefits

Customer Benefits

As one of the largest Texas electricity providers, we are proud of the diverse range of electricity plans we offer and feel a responsibility to make sure we understand our customers and give them what they need. In that spirit, Reliant offers much more than electricity. We provide our customers with the tools and information that puts them in control of how they power their lives. Below are just a few of the things we offer that help simplify our customers lives.

Bundled Solutions

Auto Pay

You can stop worrying about due dates or late payments when you have each month's bill paid automatically. Choose automatic bank draft or automatic credit card pay, and breathe easy, knowing your bill is taken care of every month.

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Average Billing

Avoid monthly bill spikes by enrolling in average billing. We make it easy to manage your monthly budget by billing you an averaged amount each month, evening out the highs and lows of seasonal changes.

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Paperless Billing

With paperless billing, you don't have to keep track of a paper statement, plus you get the added perk of helping the environment by saving paper. Cut down on mailbox clutter and get your bill delivered by email each month.

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Award Winning Customer Service

Customers in Texas can contact us via online chat, phone or email. Our call center has been recognized as one of North America's top 10 call centers by BenchmarkPortal and is available 24/7.

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Energy Usage Tools

It's never been easier to manage your Reliant account — from anywhere. Our latest updates have made monitoring your usage, getting alerts, paying your bill and getting customer support faster and smoother.

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Reliant App

It's never been easier to manage your Reliant account — from anywhere. Our latest updates have made monitoring your usage, getting alerts, paying your bill and getting customer support faster and smoother.

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Weekly Summary Email

The power to save and conserve is at your fingertips. With the Reliant Weekly Summary Email, you get a customized email with detailed electricity data and projected bill estimates. Make smarter electricity usage decisions every day and see improvements on your bill every week.

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Earn Bill Credits

Reliant Degrees of Difference gives you a bill credit when you respond to usage reduction requests. You can participate if you have a regular thermostat or a Nest Thermostat. Help reduce the load on the electricity grid during periods of high demand and get a bill credit in return.

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Incentives

Reliant has a variety of incentive based plans to choose from. Whether you're a sports fan or a frequent flier, we have options that reward you for being a Reliant customer. Browse available plans to compare electricity rates and features and choose the plan that fits your lifestyle.

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