Requirements to Start Service

If you've received a message about a hold on your enrollment, it may be for one of the reasons below. We cannot start service at your address until we receive all payments and/or information. This could delay your service start date. If you have already submitted the requirements for your hold(s) there is no need to resubmit. 

Each section includes details on where to send outstanding items. If the requirements for your account are not satisfied within 30 days, your enrollment will expire. Please allow two business days from our receipt of the missing items for us to process the information. If you email us, you will receive a confirmation email from us.


Deposit Not Satisfied

Your deposit requirement may not have been met. You can pay your deposit in several ways.

Call
713-207-PAID713-207-PAID (Houston), 469-735-42681-469-735-4268 (Dallas) or 877-REI-PAID877-REI-PAID (toll-free).

Mail
a check to Reliant, P.O. Box 650475, Dallas, TX 75265-0475. (Please allow two business days after check receipt to process your request.)

Online
by creating an account or using our Quick Pay system.

Visit
one of our many walk-up payment locations.

Other Deposit Options

Instead of paying a deposit, you may qualify for service by submitting one (1) of the documents listed below. 

  • Letter of Guarantee from a current, eligible Reliant customer: To confirm your guarantor's eligibility and request form, chat online or call 1-877-524-52311-877-524-5231. (View a sample letter of guarantee.)
  • Letter of Credit: Ask your most recent electricity provider for a letter of credit. (View a sample letter of credit.)
  • Senior citizen age 65 or older: Please submit a copy of one of the following:
    • State issued identification card
    • Driver's license from the United States
    • Social security card
    • Passport
    • Military ID
    • Government employee ID
    • Alien registration card
    • Consulate ID / Matricula Consular (for any country)
    • Copy of an identity theft report
    • Texas Concealed Handgun License
    • Department of Corrections ID card
  • Medical indigency: Submit a certification letter establishing that you are medically indigent.
  • Victim of family violence: Requires certification letter/waiver for electric service, which you should have received from the Texas Council on Family Violence, treating medical personnel, law enforcement personnel, the office of a Texas district attorney or county attorney, the office of the attorney general or grantees of the Texas Equal Access to Justice Foundation. Letter/waiver must be dated within the past 12 months. If you do not have the completed documentation, you may obtain it from your caseworker. Please do not submit police reports, protective orders or other letters.  

Documentation Guidelines

  1. Send an email or text to DepositOptions@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach you
  2. Images must be in PNG, JPEG, PDF or .doc format
  3. Images must be high-quality, unobstructed, legible and uncropped 
  4. Images must show a full document page or, in case of state or national ID photocards, both sides of the card
  5. Documents must be valid and not expired   

Alternatively, you may fax a copy of your documents to 1-800-563-0120 (toll-free) or 713-488-4422 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.

Pay in Installments

Some customers are eligible to pay their deposit in installments. 

  • Active military personnel are eligible to pay a deposit that exceeds $50 in three (3) equal installments. Submit a copy of your military ID or military orders.
  • Low-income customers may be eligible to pay a deposit that exceeds $50 in two (2) equal installments. Submit a copy of one of the following documents. The document must be in the Reliant account holder's name.
    • Texas Health and Human Services benefits award letter
    • Medicaid award letter
    • Proof of eligibility for food stamps
    • AFDC/TANF (welfare) documentation

Other low-income customers may be eligible for deposit payment assistance. If you have questions or require further assistance, chat now with a customer care representative or call 1-877-524-52311-877-524-5231.

Documentation Guidelines

  1. Send an email or text to DepositOptions@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach you
  2. Images must be in PNG, JPEG, PDF or .doc format
  3. Images must be high-quality, unobstructed, legible and uncropped 
  4. Images must show a full document page or, in case of state or national ID photocards, both sides of the card
  5. Documents must be valid and not expired  

Alternatively, you may fax a copy of your documents to 1-800-563-0120 (toll-free) or 713-488-4422 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.

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New Occupant Confirmation

If you recently moved, we may be waiting for two required documents of confirmation from you:

  1. New Occupant Confirmation form. You must include the ESID number for your service address on this form.
  2. A photocopy of one of the forms of additional documentation listed in the form.

Email address, mailing address and fax number are listed on the New Occupant Confirmation form. If you need more information or are requesting service as a landlord or apartment complex, visit our  New Occupant Confirmation page.

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Security Notification

We were not able to verify your identity. Before we can complete your enrollment, we will need a copy of two (2) of the following forms of identification, one (1) of which must be a photo ID. 

  • State issued identification card
  • Driver's license from the United States
  • Social security card
  • Passport
  • Military ID
  • Government employee ID
  • Alien registration card
  • Consulate ID / Matricula Consular (for any country)
  • Copy of an identity theft report
  • Texas Concealed Handgun License
  • Department of Corrections ID card

Documentation Guidelines

  1. Send an email or text to SecurityNotifications@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach you
  2. Images must be in PNG, JPEG, PDF or .doc format
  3. Images must be high-quality, unobstructed, legible and uncropped 
  4. Images must show a full document page or, in case of state or national ID photocards, both sides of the card
  5. Documents must be valid and not expired 

Alternatively, you may fax a copy of your documents to 1-866-664-2243 (toll-free) or 832-584-2583 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.

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Identification Validation

Before we complete your enrollment, we will need a copy of one (1) of the following valid forms of identification.

  • State-issued identification card
  • Driver's license from the United States
  • Social security card
  • Passport
  • Military ID
  • Government employee ID
  • Alien registration card
  • Consulate ID / Matricula Consular (for any country)
  • Texas Concealed Handgun License
  • Department of Corrections ID

Documentation Guidelines

  1. Send an email or text to IDvalidation@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach you
  2. Images must be in PNG, JPEG, PDF or .doc format
  3. Images must be high-quality, unobstructed, legible and uncropped 
  4. Images must show a full document page or, in case of state or national ID photocards, both sides of the card
  5. Documents must be valid and not expired 

Alternatively, you may fax a copy of your documents to 1-800-711-5114 (toll-free) or 832-584-2007 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.

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Pay as you Go Balance

If you have enrolled in the Pay as you Go plan, your service cannot begin until you have a positive balance of $30.00. A minimum balance of $5.00 is required to maintain service without being disconnected. To add funds to your account:

Online
by creating an account or using our Quick Pay system.

Visit
one of our many walk-up payment locations.

Call
1-877-734-72431-877-734-7243 (toll-free)

Local utility charges (i.e., PUC-approved delivery charges for maintaining poles, wires and meters) may be deducted from your balance at any time.

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Surety Bond Not Finalized

If you elected to satisfy your deposit requirement with a surety bond, it must be paid before we can start your service. You can pay by phone or at an authorized walk-up payment location.

Call
713-207-PAID713-207-PAID (Houston), 469-735-42681-469-735-4268 (Dallas) or 877-REI-PAID877-REI-PAID (toll-free).

Visit
one of our many walk-up payment locations.

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If none of these scenarios applies to you, call 1-866-RELIANT1-866-RELIANT, and we will help figure out what needs to be done to start your electricity service.