Talk to Reliant
Manage your Reliant account using your voice anywhere you have the Google Assistant. Just say "Hey Google, talk to Reliant" to get started. Voice commands, known as Reliant actions, make it easy to manage your account, make a payment, check your usage and balance, and much more.
Link your Reliant account to Google Assistant
(You must be signed in to the same Google account that you set up your device(s) with for Google Assistant.)
1. Say, "Hey Google, talk to Reliant."
2. Open the Google Home app on your mobile device. Select the Feed icon in the lower right corner, then click "Link."
3. Log in with your
Reliant username and password.
Discover what you can ask Reliant
Hands-free help awaits. Say, "Hey Google, talk to Reliant" to get started, followed by any of these questions or commands.
- "What is my electricity usage?"
- "How does my usage compare to my neighbors' usage?"
- "How much is my bill?"
- "Pay my bill."
- "What else can you do?"
Store a payment method
To use the "Pay my bill" Reliant action, you'll need to have a credit card or bank account on file. It's safe, secure and easy to set up.
Talk to Reliant anywhere you have Google Assistant
Whether you're at home or on the go, you're just a phrase away from managing your Reliant account. Give it a try! Say, "Hey Google, talk to Reliant. What can you do?" to learn more.
Android & iOS Phones
Android 6.0+ Smart Watches
Save on Google Nest products
As a Reliant customer, you can enjoy exclusive savings on Google Nest thermostats, Google Nest Cam Indoor, Google Nest Hello Video Doorbell and more. Raise your home's IQ even more.
Need help setting up your Google Nest device(s)?
Plug in your Google Nest device
Download the Google Home app
Follow the quick setup instructions
Need help connecting to your Reliant account? Give our customer care experts a call at 1-866-222-7100.
If you need help with anything else, just say, "Hey Google, talk to Reliant. Get help."
1Requires a Wi-Fi network, a nearby electrical outlet, and a compatible (Android, iOS) mobile device. Minimum OS requirements are available at g.co/home/req. Voice commands require a compatible device and working internet and Wi-Fi. Google Nest Hub and Reliant Commands are only available in English at this time.
2Projected bill not available for Pay as you Go or SmartStart customers. Must be a Reliant residential customer with a Texas service address and a smart meter.
Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.
Google Nest Thermostat is compatible with most HVAC systems. Check the compatibility of your system at nest.com/works/reliant. Limited warranty provided by Google, and except for that limited warranty, Reliant and Google make no warranties. Reliant is not affiliated with Google or the products and services it markets.
What are Google Nest devices?Google Nest devices are voice-activated speakers with Google Assistant. Use Google Home, Google Nest Mini or Google Nest Hub to manage your Reliant electricity account, control your Google Nest thermostat, tell you the current weather forecast, get hands-free help around the house and so much more.
What is Google Assistant?Meet your Google Assistant. Ask it questions. Tell it to do things. It’s your own personal Google, always ready to help. For example, Google Assistant can tell you about your Reliant electricity usage or the current weather forecast. You can also control select connected home products and much more, all right from your phone or a Google Assistant-enabled device. Find out more at http://assistant.google.com.
What is a Google Action?
Use your Google Assistant to talk to Reliant on your Google Home device, just using your voice.
How do I use Reliant's Action on Google?
To connect to Reliant with Google Assistant, simply say, "Hey Google, talk to Reliant" to talk to Google Assistant on your Google Nest device. Once connected, you can ask questions about your Reliant account. You can also say, “Hey Google, ask Reliant” or "Hey Google, open Reliant."
What can I do with Reliant's Action on Google?
You can ask about the following topics using the phrases below.
To hear about your account balance and bill details, ask:
- "What is my account balance?"
- "What's my bill?"
- "When is my bill due?"
- "When was my last payment?"
- "How much did I pay last time?"
To hear about your usage, ask:
- "How much electricity am I using?"
- "What is my energy usage?"
For information about your current plan, ask:
- "What plan am I on?"
- "When is my contract up?"
- "When does my plan expire?"
If you're on the Reliant Truly Free Weekends plan, ask:
- "When does my free weekend start?"
If you ask this question and are enrolled in the Reliant Truly Free Weekends plan, Google Assistant will respond with, “Your free weekend starts at 8 p.m. Friday.” If you ask this question and are not enrolled in the Truly Free Weekends plan, Google Assistant will respond with, “Your current plan does not include free weekends. Contact Reliant for options and to see if you are eligible for the Truly Free Weekends plan.” Learn more.
- You can also ask: "How much of my electricity is free?"
To get the Reliant customer service phone number, say:
- "Call Reliant."
- "What is your phone number?"
To be reminded about what you can ask through the Reliant Action, say:
- "Help me."
To close your Reliant action session, say:
- "Bye, Reliant."
When will my Google Nest product arrive?
If you are enrolled in a Reliant electricity plan that comes with a no-cost Google Nest device, your Google Nest device will ship to your service address within one week after your next full payment has been credited to your account, provided you remain enrolled in the plan. You should receive a shipping notification email from Google Nest 6 weeks after your start date with Reliant. If you experience shipping issues, please contact Reliant.
Can I keep the Google Nest device after my electricity plan expires?
Yes, this is a gift to you from Reliant.
What if I can't link to my Reliant account?
There are a few requirements to access your Reliant account using Google Assistant. You must have:
- Working Wi-Fi in your home
- The Google Home app downloaded on your mobile device and linked in order to set up the Reliant action
- An active online Reliant account: you must use your Reliant online username (if different from your email address) when entering account credentials during Google Assistant linking process. Unlike the Reliant app or online account, this setup process will only accept the Reliant username.
- A residential contract account designation on your Reliant online profile
- Fewer than 5 contract accounts on your Reliant online profile
- No pre-pay (Pay as you Go/SmartStart) contract account on your Reliant online profile