Manage your Reliant account with your voice

Meet your Google Assistant. Ask it questions. Tell it to do things. It’s your own personal Google, always ready to help. For example, the Google Assistant can tell you about your Reliant electricity usage or the current weather forecast. You can also control select connected home products and much more, all right from your phone or a Google Assistant-enabled device. Find out more at http://assistant.google.com.

Use your Google Assistant to talk to Reliant on your Google Home device, just using your voice.

To connect to Reliant with the Google Assistant, simply say, "Hey Google, talk to Reliant" to talk to the Google Assistant on your Google Nest device. Once connected, you can ask questions about your Reliant account. You can also say “Hey Google, ask Reliant” or "Hey Google, open Reliant."

You can ask about the following topics using the phrases below.

To hear about your account balance and bill details, ask:

• "What is my account balance?"
• "What's my bill?"
• "When is my bill due?"
• "When was my last payment?" 
  
• "How much did I pay last time?" 

To hear about your usage, ask:

• "How much electricity am I using?"
• "What is my energy usage?"

For information about your current plan, ask:

• "What plan am I on?"
• "When is my contract up?"
• "When does my plan expire?"

If you're on the Reliant Truly Free Weekends plan, ask:

• "When does my free weekend start?" 
  If you ask this question and are enrolled in the Reliant Truly Free Weekends plan, the Google Assistant will respond with “Your free weekend starts at 8 p.m. Friday.” If you ask this question and are not enrolled in the Truly Free Weekends plan, the Google Assistant will respond with “Your current plan does not include free weekends. Contact Reliant for options and to see if you are eligible for the Truly Free Weekends plan.” Learn more.
• You can also ask: "How much of my electricity is free?"

To get the Reliant customer service phone number, say:

• "Call Reliant."
• "What is your phone number?"

To be reminded about what you can ask through the Reliant Action, say:

• "Help me."

To close your Reliant action session, say:

• "Stop."
• "Bye, Reliant."

If you are enrolled on a Reliant electricity plan that comes with a no-cost Google Nest device, your Google Nest device will ship to your service address within one week after your next full payment has been credited to your account, provided you remain enrolled on the plan. You should receive a shipping notification email from Google Nest 6 weeks after your start date with Reliant. If you experience shipping issues, please contact Reliant.

Yes, this is a gift to you from Reliant.

There are a few requirements to access your Reliant account using the Google Assistant. You must have:

• Working Wi-Fi in your home
• The Google Home app downloaded on your mobile device and linked in order to set up the Reliant action
• An active online Reliant account: you must use your Reliant online Username (if different from your email address) when entering account credentials during the Google Assistant linking process. Unlike the Reliant app or online account, this setup process will only accept the Reliant Username.
• A residential contract account designation on your Reliant online profile
• Fewer than 5 contract accounts on your Reliant online profile
• No pre-pay (Pay as you Go/SmartStart) contract account on your Reliant online profile

1. You’ll need to download the Google Assistant app (note, this is different from the Google Home app); follow the setup instructions and allow push notifications. 
2. Then tell your new Google Nest Hub, “Hey Google, talk to Reliant.” 
3. Tap the push notification that says, “Link to Reliant.” 
4. Log in with your Reliant account Username and Password.