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Home AC/Heat Protection Packages

Heaters and air conditioners are some of the most expensive home appliances you own.

Home AC/Heat Protection Packages

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Heaters and air conditioners are some of the most expensive home appliances you own.

Our AC/Heat Protect package offers a safety net for unexpected repairs. When you invest in the AC/Heat Protection Plan, you’ll always have the funds you need to repair your heating and cooling system.

Besides the significant cost of replacing an HVAC system, the average price for HVAC repair stands around $300 and can sometimes catch a person off-guard.1 So, having coverage for your heating and air conditioner can be very helpful to make sure that you’re never caught in a difficult financial situation.

No matter how robust you think your HVAC is, your system will require repair or replacement at some point. A broken heating or cooling system is not only uncomfortable to experience, but it can be costly in repairs. For homeowners that want complete peace of mind, our AC/Heat Protect Package will provide the coverage you need.

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How the AC/Heat Protect Package Works

AC & Heat by Reliant offers several protection plans that come with a flat monthly fee. Once you’re a member, the AC/Heat Protect package will cover a portion of the repair costs in the case of issues with your heater or AC unit.

What’s included the AC/Heat Protect package?

Two (2) covered systems

Two (2) covered systems

Unlike many warranties and maintenance agreements provided by local dealers, our single low-cost fee covers two HVAC systems.

Claim up to $1,500 per repair

Claim up to $1,500 per repair

When your HVAC system requires a qualified repair, simply submit a claim and receive payment of up to $1,500 depending on the plan chosen.


Annual Tune-Ups

Seasonal tune-ups for your air conditioning and heating systems are vital to keeping your systems operating as long as possible, and as efficiently as possible. With the AC/Heat Protect package, annual tune-ups come at a discounted rate.


Qualified technicians

The professional technicians from AC & Heat by Reliant are reliable and trustworthy. Our entire team of technicians is NATE-certified, so you can trust you’re getting honest, high-quality work.

With the AC/Heat Protection Plan, your home’s central cooling and heating systems and ductwork are all covered. Furthermore, we include leaks related to all components and parts that affect operation on up to two complete systems. This protection package will also cover leaks in accessible refrigerant lines and accessible ductwork from the cooling unit to the connection at register or grill.

Get your Nest Thermostat professionally installed today!2 Learn more

How do I get started with the AC/Heat Protect Plan?

Residential homeowners who live in a single-family home, townhouse or condo are all eligible to sign up for the AC/Heat Protection package. Here’s how to get started:

1. Choose the plan that fits your family best. If you’re not sure, our friendly customer service team would be happy to help guide you.

2. Sign up by calling 1-855-457-5700

3. Small payments are made each month. Or, the charge can be conveniently added to your Reliant electricity bill. There is no annual or even monthly commitment required; you can join or cancel at any time.

4. When you need HVAC service, call 1-855-457-5700 to schedule one of our background-checked technicians to come to your home. A small service fee of $60 applies to every visit, which is well below the norm of $100.

AC/Heat Protect Plan Options

Our AC/Heat Protect package allows you to invest a little bit each month for significant savings later on down the road. By paying a small amount each month, you can help offset up to $1,500 in repair costs if your heater or AC breaks down.

Plan Cost Claim Amount Claim Limit (year)
Basic $9.99
$500 per claim $5,000
Premium $19.99
$1,000 per claim $10,000
Elite $29.99
$1,500 per claim $15,000

Remember, a $60 service call fee applies to every visit. There may be an additional fee for emergency or after-hours calls. Be sure to read the complete terms and conditions for all the details. For major replacement projects not covered by our AC/Heat Protect plan, we have financing options available.

If you ever decide you aren’t happy with your package, you can cancel any time with no fees or penalties by calling 1-855-457-5700.

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2Google Nest Learning Thermostat and Google Nest Thermostat E are trademarks of Google, LLC.

Google Nest Thermostat is compatible with most HVAC systems. Check the compatibility of your system at nest.com/works/reliant. Limited warranties provided by Google Nest, and except for that limited warranty, Reliant and Google Nest make no warranties. Reliant is not affiliated with Google Nest or the products and services it markets.

HVAC services provided by Reliant Energy Retail Services LLC dba Reliant, a wholly owned subsidiary of NRG Energy, Inc. TACLB23923E. Regulated by the Texas Department of Licensing & Regulation, P.O. Box 12157, Austin, TX 78711, 1-800-803-9202, 512-463-6599, Reliant is a service mark of Reliant Energy Retail Holdings, LLC ©2020 NRG Energy, Inc. All rights reserved.