You may qualify for the CARE program.


More than $18 million distributed since 2002

You may qualify for the CARE program.


More than $18 million distributed since 2002

Customer Assistance and Relief for Energy bills (CARE) program

Reliant is passionate about supporting our customers and communities. The CARE program was created to help customers facing financial hardship pay their electricity bills. Reliant is proud to say that, in true Texas spirit, more than $18 million has been provided in statewide agency assistance since 2002 to help customers pay their electricity bills.


Get CARE assistance

If you are a Reliant customer and need help paying your electricity bill, visit one of our CARE agency partners below. You can also call 2-1-1 or visit 211texas.org for agency assistance near you.

Although each agency's requirements are different, you may have to show proof of need, like your last electricity bill and a disconnection notice. If needed, you can access your bill in your online account or request a copy of your disconnection notice by calling 1-866-222-7100.

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How it works:

  1. Visit one of the CARE agencies listed on this page or call 2-1-1. While 2-1-1 Texas does not administer funds directly, they can connect you with agency partners in your area.
  2. Call the agency in your area for qualifications, appointment availability and information about the application process. If you have been issued a disconnection notice, inform the agency to see if they can expedite the process.
  3. If you qualify, it may take up to 8 weeks to receive financial assistance.
  4. Assistance is issued at the discretion of our agency partners to eligible customers, and it may not cover your entire electricity bill.

We’re here for you, Texas

 Reliant has CARE agency partners across the state to serve you. Find CARE agencies in your region below.

Agency 
Address
Contact Info
Service Area(s)
Arlington Urban Ministries 915 W. Mitchelle, Arlington, TX 76013 1-817-861-8585 Tarrant
Arms of Hope 21300 TX-16, Medina, TX 78055 1-972-892-1865 Collin, Dallas, Denton, Ellis, Kaufman, Rockwall
Aspermont Small Business 9660 US Hwy 83 South Aspermont, Texas 79502 1-940-989-3538 Haskell, Jones, Kent, Knox, Stonewall, Throckmorton
BakerRipley 3838 Aberdeen Way Houston, Texas 77025 1-713-667-9400 Brazoria, Galveston, Harris
Brazoria County Community Development 1524 E Mulberry Suite 162 Angleton, TX 77515 1-979-864-1427 Brazoria
Cameron & Willacy Counties Community Projects 864 Central Blvd Suite 2500 Brownsville, Texas 78520 1-956-544-6411 Cameron, Willacy
Caritas of Waco 300 South 15th St Waco, TX 76701 1-254-753-4593 McLennan, Bosque, Falls, Freestone, Hill, Limestone
Catholic Charities Archdiocese of Galveston-Houston 2900 Louisiana St Houston, TX 77006 1-713-526-4611 Fort Bend, Galveston, Harris
Catholic Charities of Central Texas 1625 Rutherford Lane Austin, TX 78754 1-512-651-6100 Bastrop, Bell, Blanco, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Hamilton, Hays, Lampasas, Lee, Limestone, Llano, Mason, McLennan, Milam, Mills, Robertson, San Saba, Travis, Washington, and Williamson
Catholic Charities of Dallas 1421 W Mockingbird Lane Dallas, TX 75247 1-866-233-7500 Collin, Dallas, Ellis, Fannin, Grayson, Hunt, Kaufman, Navarro, Rockwall
Catholic Charities of Fort Worth 249 Thornhill Drive Fort Worth, TX 76115 1-517-534-0814 Archer, Baylor, Bosque, Clay, Comanche, Cooke, Denton, Eastland, Erath, Foard, Hardeman, Hill, Hood, Jack, Jacksboro, Johnson, Knox, Montague, Palo Pinto, Parker, Shackleford, Somervell, Stephens, Tarrant, Throckmorton, Wichita, Wilbarger, Wise, Young
Catholic Charities of Lubbock 102 Ave J Lubbock, TX 79401 1-806-765-8475 Armstrong, Bailey, Borden, Briscoe, Brown, Callahan, Carson, Castro, Childress, Clay, Cochran, Coleman, Collingsworth, Comanche, Cottle, Crosby, Dawson, Dickens, Donley, Eastland, Erath, Fisher, Floyd, Garza, Gray, Hall, Hale, Hardeman, Haskell, Hockley, Howard, Jones, Kent, King, Knox, Lamb, Lubbock, Lynn, Martin, Mitchell, Motley, Nolan, Palo Pinto, Parmer, Scurry, Shackelford, Stephens, Stonewall, Swisher, Taylor, Terry, Wheeler, Wichita, Wilbarger, Yoakum, Young
Catholic Charities of the Rio Grande Valley 700 N Virgen de San Juan Blvd San Juan, TX 78589 1-956-702-4088 Starr, Hidalgo, Cameron, Willacy
Christian Community Action 200 S Mill Street Lewisville, TX 75057 1-972-219-4389 Denton, Coppel ISD, Frisco ISD
City of Dallas 1500 Marilla St 6BN Dallas, TX 75201 1-214-670-8416 Dallas, Collin
City of Fort Worth Neighborhood Services 100 Fort Worth Trail , Fort Worth, TX 76102 1-817-392-2276 Tarrant
Combined Community Action 165 W. Austin Street Giddings, Texas 78942 1-979-540-2980 Austin, Bastrop, Brazoria, Burleson, Caldwell, Colorado, Fayette, Fort Bend, Lavaca, Lee, Milam, Travis, Waller, Washington, Wharton
Community Action Corporation of South Texas 204 E. First Street Alice, Texas 78333 1-361-664-0145 Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy
Community Assistance Center 1022 McCall Ave Conroe, TX 77301 1-936-494-4562 Montgomery
Community Council of South Central Texas 801 N State Hwy 123 Bypass, Seguin, Texas 78155 1-830-303-4376 Atascosa, Bandera, Brewster, Comal, Culbertson, Edwards, Frio, Gillespie, Guadalupe, Hudspeth,Jeff Davis, Karnes, Kendall, Kerr, Kinney, Live Oak, Mcmullen, Medina, Presidio, Real, Uvalde, Val Verde, Wilson, Zavala
Community Services Agency of South Texas 1701 N. 9th Street Carrizo Springs, TX 78834 1-830-876-8122 Cameron, Willacy, Brooks, Duval, San Patricio, Beeville, Jim Wells
Concho Valley Community Action Agency 133 W Concho Ave Suite 301 San Angelo, Texas 76903 1-325-653-2411 Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green
Cornerstone Community Action Agency 114 Needham Street Coleman, TX 76834 1-325-625-4167 Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels, Parker, Palo Pinto, Jack and Wise
Crossroads Community Action 4007 Halsey Street Victoria, Texas 77901 1-361-578-2989 Victoria, Calhoun, Dewitt, Gonzales, Goliad, Lavaca, Jackson, Aransas and Refugio counties
Cypress Assistance Ministries 12930 Cypress N Houston Rd Cypress, TX 77429 1-281-955-7684 Harris
Dallas County Health & Human Services 2377 N. Stemmons Fwy, Suite 600 Dallas, Texas 75207 1-214-819-1848 Dallas
Duncanville Outreach Ministry 202 E Cherry St Duncanville, TX 75116 1-972-296-4986 Dallas
East Fort Bend Human Needs Ministry 435 Safford Run Rd Stafford, TX 77477 1-281-261-1006 East Fort Bend, Stafford
Economic Opportunities Advancement Corporation 1800 N. Valley Mills Waco, TX 76710 1-254-753-0331 McLennan, Bosque, Ellis, Falls, Freestone, Hill, Limestone, and Navarro
First Resource Center 2130 Country Club Rd Palestine, TX 75803 1-903-731-9270 Anderson
Fort Bend County Social Services 301 Jackson St Richmond, TX 77469 1-281-238-3502 Fort Bend
Galveston County Community Services 722 Moody Ave Galveston, TX 77550 1-409-770-5585 Galveston
Grand Prairie United Charities 1417 Densman St Grand Prairie, TX 75051 1-972-262-2014 Dallas, Tarrant
Grapevine Relief and Community Exchange 837 E Walnut St Grapevine, TX 76051 1-817-488-7009 Denton, Tarrant
Greater East Texas Community Action Program 206 Mimms Ave Nacogdoches, TX 75961 1-800-621-5746 Angelina, Cherokee, Gregg, Houston, Nacogdoches, Polk, Rusk, San Jacinto, Smith, Trinity, Wood
Guadalupe Economic Services Corporation 1502 Erskine St, Lubbock, TX 79403 1-806-744-4416 Lubbock County
Helping Hands Ministry of Belton 2210 Holland Road Belton, TX 1-254-939-7355 Bell County
Helping Hands of Ennis 604 Northeast Main St Ennis, TX 75119 1-972-875-0218 Alma, Avalon, Bardwell, Bristol, Ennis, Garrett, Palmer
Hidalgo County Community Services Agency 2524 N. Closner Edinburg, Texas 78540 1-956-383-6240 Hidalgo
Hill Country Community Action Association 2905 West Wallace St San Saba, TX 76877 1-325-372-5167 Bell County, Miliam, Mills, San Saba, Llano, Lampasas, Coryell, Mason, Hamilton
Hopkins County Community Chest 217 Linda Dr Sulpher Springs, TX 75482 1-903-885-3452 Delta, Fannin, Franklin, Hopkins, Hunt, Lamar, Rains, Red River, Titus, Wood
Humble Area Assistance Ministries 1302 First Street East Humble, TX 77338 1-281-446-3663 Harris, Montgomery
Irving Cares 440 Nursery Road Suite 101 Irving, TX 75060 1-972-721-9181 Dallas
Katy Christian Ministries 3506 Porter Rd Katy, TX 77493 1-281-391-5261 Harris, Fort Bend, Waller
Kleberg County Human Services 1109 E Santa Gertrudis Kingsville, Texas 78363 1-361-595-8572 Kennedy, Kleberg
Love Network of Baytown 206 N. Whiting St. Baytown, TX 77520 1-281-422-5683 Harris, Chambers
Memorial Assistance Ministries 1625 Blalock Rd Houston, TX 77080 1-713-468-4516 Harris
Metrocrest Services 1145 N Josey Ln Carrolton, TX 75006 1-972-446-2100 Addison, Carrollton, Coppell, Farmers Branch
Mission 911 911 Park Ave Corpus Christi, TX 78401 1-361-882-0911 Nueces, San Patricio, Aransas, Jim Wells County
Mission Metroplex 210 W South St Arlington, TX 76010 1-817-277-6620 Arlington, Grand Prairie
Network of Community Ministries 1500 International Parkway Suite 300 Richardson, TX 75081 1-972-234-8880 Dallas, Collin
       
Northwest Assistance Ministries 15555 Kuykendahl Road, Houston, TX 77090 1-281-885-4519 Harris, Montgomery, Fort Bend, Galveston, Chambers, Liberty, Waller
Pecos County Community Action Agency 100 S Jackson St Fort Stockton, TX 79735 1-432-336-7526 Pecos, Terrell, Crane
Permian Basin Mission Center 208 Adams Odessa, TX 79761 1-432-337-0554 Permian Basin
Restoring Hope 5201 Spring Cypress Rd Spring, TX 77379 1-281-376-5773 Harris
Rolling Plains Management Corporation 118 N 1st St. Crowell, Texas 79227 1-940-684-1571 Cottle, Hardeman, Foard, Wilbarger, Baylor, Wichita, Archer, Clay, Montague, Young, Jack, Shackelford, Stephens and Taylor
Salvation Army North Texas 8585 N Stemmons Fwy Ste 500N Dallas, TX 75247 Dallas: 1-214-424-7050 Fort Worth: 1-817-344-1800 Dallas, Denton, Ellis, Kaufman, Rockwall, Johnson, Tarrant, Parker, Wise, Hunt, Navarro, Hill
Salvation Army Waco 4721 W Waco Dr Waco, TX 76710 1-254-756-7271 Waco, McLennan
South Texas Development Council 1002 Dicky Lane Laredo, Texas 78044 1-956-722-3995 Jim Hogg, Starr, Zapata
St Vincent de Paul North Dallas 3826 Gilbert Avenue Dallas, Texas 75219 1-469-607-0909 Dallas
St Vincents Episcopal House 2817 Post Office St. Galveston, TX 1-409-763-8521 Galveston
Texas Neighborhood Services Corporation 522 Palo Pinto St Weatherford, TX 76086 1-817-598-5700 Erath, Hood, Parker, Palo Pinto, Johnson, Somervell and Wise Counties
Texoma Council of Governments 1117 Gallagher Drive, Suite 100 Sherman, Texas 75090 1-903-813-3537 Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall
The Samaritan Inn 1725 N. Mcdonald St McKinney, TX 75071 1-972-542-5302 Collin
Travis County Health & Human Services 700 Lavaca St Austin, TX 78701 1-512-854-4120 Travis
Waxahachie Care Services 1208 Ferris Ave Waxahachie, TX 75165 1-972-923-2273 Ellis
Webb County Community Action Agency 1110 Washington, Ste 203 Laredo, Texas 78042 1-956-523-4182 Webb
Wesley Community Center 1410 Lee Street Houston, TX 77009 1-713-236-9008 Harris
West Houston Assistance Ministries 10501 Meadowglen Ln Houston, TX 77042 1-713-568-6322 Harris
West Texas Opportunities 603 North 4th Street Lamesa, Texas 79331 1-806-872-8354 Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glassock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton
Make a difference for those in need

By setting up a recurring monthly donation to our CARE program, you can help keep the lights on for fellow Texans.

Sparking change

See the difference CARE donations are making.

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