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    • Reliant CARE
     

    Community Assistance by Reliant Energy (CARE) program

    Reliant is passionate about supporting our customers and communities. Our CARE program, made possible thanks to Reliant and customer contributions, helps customers who are facing financial hardship pay their electricity bills. We’re proud to say that in true Texas spirit, Reliant has provided more than $12 million in statewide agency assistance since 2002 to help customers pay their electricity bills. 

     
    CARE assistance

    Get CARE assistance

    If you are a Reliant customer and need help paying your electricity bill, call 2-1-1 or visit 211texas.org for agency assistance near you. If you don’t meet the federal guideline criteria, inform the 211 representative that you are a Reliant customer and would like information on agencies that have support from CARE.

    Although each agency's requirements are different, you may have to show proof of need, like your last electricity bill and a disconnection notice. If needed, you can access your bill in your online account or request a copy of your disconnection notice by calling  1-866-222-7100.

    texas regional map

    Please note:

    • If you qualify, it may take up to 8 weeks to receive financial assistance
    • 2-1-1 Texas does not administer funds directly but can connect you with agency partners in your area
    • Assistance is issued at the discretion of our agency partners to eligible customers, and it may not cover your entire electricity bill

    We’re here for you, Texas. We have CARE agency partners across the state to serve you. Find CARE agencies in your region below.

     
     Central Texas
     East Texas
     North Texas
     South Texas
     West Texas
     

    Sparking change

    See the difference CARE donations are making.



    “ Many seniors we help live on small fixed incomes and some also rely on family for support. Unfortunately, the COVID pandemic has put households in dire situations. In one instance, because of a family’s close ties with staff at our Missouri City location, they were comfortable letting the caseworker know that their electricity was at risk of interruption. With the funds provided through the CARE program, they received the maximum allowance of $500 towards their electric bill. With the holidays coming fast and COVID still interrupting the lives of many – the CARE Program was a tremendous lifeline for this vulnerable but loving family. ”

    – Catholic Charities
    “ I am so grateful to Reliant for offering me assistance. I had recently lost my job and had reached out to an agency for assistance. I, unfortunately, didn’t qualify for their programs but was surprised to see that I qualified for the Reliant CARE fund. I will forever be a Reliant customer and am so grateful for their help. ” 

    – Tracy, Houston, TX
    “ We are so grateful for the CARE program funding. We’re able to help individuals and families in need, including victims of domestic violence, start over and work toward new self-sufficiency. ” 

    – Catholic Charities
    “ You have no idea how much this has helped my family. I am a single mother and this is now one less thing for me to have to worry about. All I can say is thank you, thank you from the bottom of my heart. ” 

    – Michelle, Dallas, TX