NRG Who We Are

Who We Are

When considering which electricity provider to choose, more than 1.5 million Texans turn to Reliant for residential or business service. Our solid foundation starts with our Fortune 200 parent company, NRG Energy, Inc. Together, we are leading energy innovation and working to simplify and enhance the way you power your home, your business and your life on the go.

reliant logo on building

As one of the largest Texas electricity providers, we are proud of the diverse range of electricity plans we offer and feel a responsibility to make sure we understand our customers and give them what they need. In that spirit, Reliant now offers much more than electricity. 

Our Texas electricity plans include added features and benefits that make our customers' lives easier and help them manage their energy usage. Want to pair a smart thermostat with your electricity plan? We’ve got you covered. Want to earn rewards for reducing your electricity usage? We can do that, too. You can even earn bill credits for selling back solar electricity that you don’t use.

We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. Here's how we help.

Online account management

We offer a robust online account management dashboard that puts you in control. Here are just a few of the things you can do in your online account.

  • Manage your usage and account information
  • Pay your bill or sign up for automatic payments
  • Track and compare usage over time
  • View projected bill estimates
  • Sign up for text alerts
  • Compare your usage to similar homes in your area 

The NRG family of companies

There’s another reason Texans turn to Reliant when they wonder, “What electricity company should I use?” Reliant and NRG are working hard to deliver high-value, easy-to-access energy and home management tools and services — especially in Texas.

Aside from electricity plans, Reliant also offers:

  • Free Home Energy Checkups – See a snapshot of your home’s energy usage along with personalized advice on how to improve your home’s energy efficiency.
  • Security by Reliant for your home and business – Enjoy customizable packages, 24/7 monitoring, professional installation and access to it all from the palm of your hand via the Reliant Connect app.1
  • Home maintenance and protection plans – Protect yourself from the impact of high home repair bills with plans, provided by Allied Warranty, that can help offset a portion of the costs for unexpected repairs to your AC, heating, plumbing or electrical systems.2

Our commitment

We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We support our local communities by:

  • Empowering our customers to better manage their electricity usage and cost with innovative plans, products and services
  • Leading the nation in bringing innovative, smart energy solutions to customers
  • Delivering award-winning customer service and support 24/7, online or by phone
  • Providing 23 million MWh of power annually to retail customers in the U.S.
  • Supplying competitive pricing to U.S. businesses as the largest commercial and industrial retail electricity provider in Texas 
  • Working in the communities we serve by volunteering 13,000 hours and donating over $2.5M annually to local charities and social agencies

It's easy to tell that we love what we do. It shows in the quality of our product and the culture of our workplace. Our company values reflect our commitment and are the touchstones that have allowed us to become one of the largest Texas electricity providers. They keep us focused and aiming for the best at work every day. It's what you've come to expect from us, and it's what you deserve.

NRG's values

Our core values provide a framework for our employee and business strategies, decisions and behavior. They are the standards by which we STRIVE to conduct our daily business, work with one another and interact within our communities.

  • Safety – We embrace safety with an ultimate goal of zero injuries and a focus on preventative safety practices. 
  • Teamwork – It is essential we work as a team, harnessing the power of our combined skills, outlooks and efforts, to address business opportunities and solve problems. 
  • Respect for individuals, customers, communities and the environment – We pay attention to and treat one another with respect, strive to be a good neighbor, respect our local communities and respect the environment by working continuously to improve it. 
  • Integrity – Integrity is central to open and honest communications with colleagues, investors, regulators, customers and the communities where we do business. 
  • Value creation – Our goal is always to create value. Our capital resources, physical assets and professional expertise must be applied in a manner that creates maximum value. 
  • Exemplary leadership – Regardless of our positions within the company, we are all leaders. We exercise leadership by developing well-thought-out plans, effectively communicating to all who would be affected and then acting decisively to implement them.

The history of electricity in Texas

Electricity in Texas has a rich history. Quite rich, in fact! As you might imagine, things were simpler back in the 1800s. There were no electricity meters, so service was provided at a flat rate.

But despite this modest beginning, the wheels of progress were turning. And in the decades to come, electricity generators and providers around Texas would play a vital role in bringing the city of Houston to prominence as a major city in the 20th century. Like today, it was all done through an unwavering commitment to service, innovation and community. 

Over the course of the next century, not only did electricity become essential to residential homeowners and renters throughout the city of Houston, it powered the city’s economic development, helped make NASA’s first spacewalk possible and established the city's preeminent role in the space program.

As the new millennium approached, change was in the air. Competition had revolutionized the telecommunication and airline industries, traditionally dominated by a few major players, and Texas electric providers were next. This transformation of the electricity industry into a competitive marketplace resulted in a better system for customers, with a new emphasis on consumer choice and, as always, service. In 2001, Reliant was certified as a residential electricity provider, determined to help power Texas with greater efficiency and better tools for customers than ever.

Today, as part of NRG Energy, Reliant is even stronger. Our commitment to sustainability, renewable energy, innovation and community involvement uniquely positions us to create value for our customers, employees and shareholders while enhancing our commitment to preserving the environment. With the support of our parent company, Reliant will continue to provide our customers the highest level of service and seek out innovative solutions designed to improve our communities and the lives of generations to come.

1Security and Home Automation Services are offered by NRG Connected Home LLC d/b/a Reliant, TXB19469, 1201 Fannin Street, Houston Texas 77002. Electricity services are offered by Reliant Energy Retail Services, LLC d/b/a Reliant, PUCT Certificate #10007. Both are wholly owned by NRG Energy, Inc. Terms and conditions apply. For complete terms and conditions, visit reliant.com/connectterms

2Services provided by Allied Warranty. Allied Warranty is an affiliate of Reliant Energy Retail Services LLC.