We have answers to the most commonly asked questions about our term plans, our month-to-month plans and our SmartStart electricity plan, including how to sign up.
How can I lower my monthly bill?
The single best way to lower your monthly bill is to reduce how much electricity you use. You can find plenty of strategies to help decrease your electricity usage on our energy-saving tips pages
. We also have some home improvement projects
that have proven effective for reducing energy use.
My service was disconnected. How much money do I need in my account to be reconnected?
To restore electricity service on an account that has been disconnected for non-payment, you will need to make a payment that brings your account balance to $30 or more. Reconnects are performed Monday through Friday (excluding holidays).
Why do I have a fee on my account? Can it be removed?
Your bill may include a variety of fees and charges, some regulated by the Public Utility Commission of Texas, others mandated by your local utility provider/TDSP, and others for general electricity services (for instance, disconnect/reconnect fees). To answer your question, you will need to chat with us online or call 1-866-735-4268 so we can review your bill with you.
What is average billing?
Average billing allows you to pay an averaged amount every month instead of paying unusually high bills in the summer or winter, when usage is high. You still owe Reliant for all your electricity usage, but on average billing, your required payment each month is an average of the past 12 months of usage. Learn more›
Which plans are available to me?
Can I change my current plan to something else?
Visit Renew or Change My Plan
in the Plan section of your online profile to see if you are eligible to change plans. If you are, there will be a link to view available plans.
What is "Other" in the Usage Activity pie chart on my online account dashboard?
"Other" accounts for several household appliances and electronics, but not your refrigerator or your HVAC unit. The items under "Other" include:
- Lighting (interior and exterior)
- Electronics (TV, game systems, stereo, computer)
- Fans (ceiling, room)
- Washer and dryer
- Kitchen appliances (ovens/stove top, microwave, dishwasher)
- Water heater (if electric)
Why does the Usage Compare tab in my online account dashboard show that I use a lot more electricity than an "Efficient Home" or "Average Home"?
The "Average Home" amount is the average usage of 20-100 homes similar to yours according to location, age, type (single-family/multi-family), heating source (gas/electric) and presence of a swimming pool. The "Efficient Home" amount is the average usage of the most efficient 20% of those homes similar to yours. If your usage is higher than you would like, you could try some of our energy-saving tips to lower your bill
or a home improvement project
designed to reduce your electricity usage.
Why did my payment get returned?
Your payment may not have gone through for one of several possible reasons:
- There could be a typo in the payment information you entered.
- You got a new card and have not entered it in your online account yet.
- If you paid by phone, the agent may have entered your information incorrectly.
- If you paid by phone, you may have given the agent the incorrect information.
- You may have reached your card limit, or there are not enough funds available in your account.