NRG Customer Care


Customer Care

We're here for you.

When you need information about how to pay your bill, sign up for plans, access your account on your phone or refer friends to Reliant, this is where you need to be.

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Contact Us

If you have general questions or an inquiry about your account, please contact us. We also have specific numbers you can use to report an outage.


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Billing & Payments

If you have general questions or an inquiry about your account, please contact us. We also have specific numbers you can use to report an outage.


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Security by Reliant

Find answers to general questions about your security system. Get information on how to personalize your account, set up features, use the mobile app and more.


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FAQs

We have answers to the most commonly asked questions about our term plans, our month-to-month plans and our SmartStart electricity plan, including how to sign up.


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Mobile

Manage your account and pay your bill anywhere with our mobile app. You can also sign up for AccountAlerts, which will notify you of specific bill or usage-related activity.


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Customer Referral

For a limited time, when you refer a friend to Reliant and they sign up for a term plan, you'll both earn a $150 bill credit.

Electricity Plans

See which Reliant plans are available in your area.