NRG Earn Bill Credits

Earn Bill Credits

Earn Bill Credits

Earn Bill Credits

Earn Bill Credits

Reliant Degrees of Difference gives you a bill credit when you respond to usage reduction requests. You can participate if you have a regular thermostat or a Nest Learning Thermostat™.1 The bill credits work a little differently for the Nest vs. non-Nest programs, so read below for more details. Either way, you can help reduce the load on the electricity grid during periods of high demand and get a bill credit to boot.

Degrees of Difference

Little things do add up. Degrees of Difference gives you bill credits for making small changes like adjusting your thermostat as little as 4 degrees during designated periods. Saving energy is all about the little things.

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How it works

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Sign up

Enroll in the program to save energy while earning bill credits

Receive an alert

Receive an alert

Reliant will alert you during high demand periods to reduce your usage

Reduce energy usuage

Reduce energy usage

Adjust your thermostat and turn off high-usage appliances

Earn bill credits

Earn bill credits

Receive bill credits for reducing your energy usage during high demand periods

 

Degrees of Difference alerts you to upcoming periods of anticipated high electricity demand so you can reduce your usage. During these high demand hours, simply adjust your thermostat and hold off on high-usage activities like running the dishwasher, washer, dryer, oven or pool pump. For making these small changes, you can earn Degrees of Difference bill credits.

  • Receive a Degrees of Difference bill credit of $0.60 per kWh for using less electricity than normal during specified reduction periods.1
  • Contribute to a better environment through collective usage reduction.
 

Degrees of Difference with Nest

With Reliant Degrees of Difference with Nest, you earn a $5.00 bill credit each month you participate from May through October, simply by reducing your electricity usage during periods of high electricity demand.2 It's good for your wallet, the local community and the environment.

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How it works

Degrees of Difference with Nest gives you bill credits for reducing your electricity usage during energy rush hours. During an energy rush hour, your Nest Learning Thermostat™ will automatically adjust your temperature to save you energy while keeping you comfortable. Energy rush hours won't last more than 30 minutes, and you can change the temperature at any time. For making these small changes, you earn a $5.00 Degrees of Difference bill credit each month from May through October.

  • Receive a Degrees of Difference bill credit of $5.00 each month you're on the program from May through October — a total of $30 in bill credits annually.
  • Enjoy Rush Hour Rewards, which automatically tweaks temperatures around each energy rush hour.
 

How to get it

  1. Sign up for the Degrees of Difference with Nest program.
  2. Connect your Nest Thermostat to Wi-Fi.
  3. Sign up for Nest Rush Hour Rewards at nest.com/energy-partners/reliant.
Terms, conditions and other restrictions

1Reliant determines a participant's usage reduction by comparing actual kWh usage during the hours of requested reduction to the participant's typical usage for that time of day during the same time of day over the prior five weekdays. Participants with a usage reduction will receive a bill credit within two billing cycles following a reduction period. Program is not available to customers enrolled in the Reliant SmartStart Plan®.

2Must be signed up on Degrees of Difference with Nest, have the Nest Learning Thermostat™ connected to Wi-Fi and signed up for Nest Rush Hour Rewards. Program is not available to customers enrolled in the Reliant SmartStart Plan® or the Reliant SmartStart Plan® 12. Nest® and Nest Learning Thermostat™ are trademarks or service marks of Google, Inc.

Degrees of Difference FAQs

  • The Reliant Degrees of Difference program allows customers to earn Degrees of Difference bill credits by using less electricity during requested periods of high demand on the electric grid.
  • Reliant will use email to communicate essential program information to you. The Degrees of Difference program will alert you to upcoming periods of high electricity demand so you can reduce your usage. During these high-demand hours, simply adjust your thermostat and hold off on high-usage activities like running the dishwasher, washer, dryer or pool pump, and you can earn Degrees of Difference bill credits.
  • Your participation in the Degrees of Difference program doesn’t affect your current Reliant electricity plan.
  • We review your usage during the requested reduction hours and compare it to previous weekdays to establish your typical usage. Reliant will determine your usage reduction by comparing actual kWh usage during the hours of the requested reduction to your typical usage for that time of day. This typical usage is the average usage at that time over the prior five weekdays. If this method shows a reduction of 1 kWh or more, you will receive a Degrees of Difference bill credit of $0.60 per kWh for using less electricity than normal during high demand hours.
  • We send a request for usage reduction when we anticipate that demand for electricity will be high compared to the amount of available generation. The situations that cause Reliant to request customers to reduce usage are typically unexpected (for example, a significant change in the weather forecast or an unplanned outage of generation), so we usually have only one day of advance notice. This means we can't send an event notice two or three days before an event, because we cannot tell that far in advance that a usage reduction will be needed.
  • The bill credit will appear on your Reliant account within two billing cycles.
  • No special thermostat or equipment is required other than a smart meter.
  • A few days after the requested reduction period, you’ll receive an email summarizing the usage reduction amount and any bill credit that you earned.
  • Here are a few ways to reduce your usage: 
    • In the hour prior to the requested reduction period, you can pre-cool (in summer) or pre-heat (in winter if you have electric heat) your home by adjusting the thermostat temperature to maintain comfort. 
    • During the requested reduction period, adjust your thermostat setting by four degrees. 
    • If you have a swimming pool, turn off the pool pump during the reduction period. 
    • Postpone using your washer or dryer until after the reduction period. 
    • During a reduction period, use a microwave oven — which is a lower electricity usage appliance — instead of a stove top or conventional electric oven. 

Degrees of Difference with Nest FAQs

  • The Reliant Degrees of Difference with Nest program rewards customers with Degrees of Difference bill credits of $5.00 each month they participate from May through October. During periods of high electricity demand, or "energy rush hours," your Nest Thermostat will run Rush Hour Rewards – automatically tweaking temperatures no more than three degrees to balance energy savings and comfort. Energy rush hours won't last more than 30 minutes, and you can change the temperature at any time.
  • When the demand for electricity is anticipated to be high, it creates an "energy rush hour" similar to traffic rush hours. Your Nest Thermostat automatically adjusts the temperatures during an energy rush hour to decrease your AC runtime and help you earn Degrees of Difference bill credits. But first you must connect your Nest Thermostat to Wi-Fi and sign up for Nest Rush Hour Rewards. Once you do, your Nest Thermostat and Nest app will display a gold gear icon when an energy rush hour starts. You can also be notified ahead of time by changing your Nest app settings to receive alerts before an energy rush hour.

    During an energy rush hour, your Nest Thermostat will automatically adjust temperatures around each specified reduction period to save electricity while keeping you comfortable. But you can choose to change the temperature and opt out of that particular energy rush hour at any time.

    As a reward for participating in the Degrees of Difference with Nest program, you'll earn a $5 bill credit each month you are on the program, from May through October. That's a total of $30 in bill credits.

  • At least one connected Nest Thermostat is required in order to participate in the Reliant Degrees of Difference with Nest program along with Wi-Fi and an active Nest Account. If you have more than one Nest Thermostat, the gold gear icon will appear on each connected Nest Thermostat during an energy rush hour.
  • A gold gear icon and the words "RUSH HOUR" will appear on the display of your Nest Thermostat and your Nest app when the reduction period or "energy rush hour" begins. During the energy rush hour, your Nest Thermostat will adjust your target temperature by no more than three degrees and will cycle your air conditioner or electric heater on and off to balance your comfort with your potential rewards from Reliant. You can override these automatic adjustments at any time during the energy rush hour if you choose.

    Your Nest Thermostat will return to its regular schedule after the energy rush hour has ended. On the day after the energy rush hour, you can see the temperatures adjusted by your Nest Thermostat during the event highlighted by a gold ring in Energy History from the Nest app.

  • An energy rush hour won't last more than 30 minutes at a time.
  • A gold gear icon will appear on the display of your Nest Thermostat and your Nest app to let you know that an energy rush hour is now taking place.
  • You can override the Nest Rush Hour Rewards temperatures at any point by changing the temperature on your Nest Thermostat. Your Nest Thermostat will keep the temperatures you set and then return to your regular schedule. Adjusting your Nest Thermostat during the specified reduction period or "energy rush hour" will cause the gold gear icon to disappear from the thermostat display.
  • Most likely, they will occur during periods of high electricity demand like summer and winter months, but they can occur anytime throughout the year. You can always opt out of the energy rush hour by changing the temperature on your Nest Thermostat.
  • A $5.00 Degrees of Difference bill credit will be applied to your account each month you participate in the program, beginning in May and running through October. Depending on your billing cycle, you may see the credits appear in the following calendar month. You must remain signed up on the program, have your Nest Thermostat connected to Wi-Fi and set up your Nest Account to receive the $5 credit each month.
  • Your participation in the Degrees of Difference with Nest program does not affect your current Reliant electricity plan.