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Get answers to common questions.
Most common questions
- How can I lower my monthly bill?
- My service was disconnected, how much do I need to be reconnected?
- Why do I have a fee on my bill? Can it be removed?
- What is average billing?
- What plans are available to me?
- How do I cancel my plan?
- What is "Other" in the pie chart on the Usage Activity tab in my online dashboard?
- Why does my home show that it uses a lot more energy than an Efficient Home or an Average Home on the Usage Compare tab?
- Why did my payment get returned?
- Are payment arrangements and extensions available?