NRG Contact Us

Contact Us

Texas customers

Customers in Texas can contact us via online chat, phone or email. Our call center has been recognized as one of North America's top 10 call centers by BenchmarkPortal and is available anytime — day or night.

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Get help online from a live customer service agent.

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Log in to your account
Pay your bill online, manage your account and set up Reliant AccountAlerts.

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We are available 24/7
Call us at 713-207-7777 or 1-866-222-7100.

Ways to pay

  • Log in to your account and pay online.
  • Pay by phone at 713-207-PAID (7243).
  • Pay at a walk-up location near you.
  • Send a check:
    P.O. Box 650475
    Dallas, TX 75265-0475
  • Overnight delivery:
    Dept. 650475
    1501 N Plano Rd.
    Richardson, TX 75081

Additional contact information

  • Send mail to: 
    P.O. Box 3765
    Houston, TX 77253-3765
  • Corporate office phone:
  • Email us, and we'll respond within 24 hours.

What to expect from Reliant representatives

Click here to learn more about what to expect when Reliant interacts with you, as well as information on how Reliant representatives go about requesting personal information about your account.

Not a Texas customer?

NRG Home serves customers in Connecticut, Delaware, District of Columbia, Illinois, Maryland, Massachusetts, New Jersey, New York, Ohio and Pennsylvania. If you need service in any of these areas, please visit us at NRG Home Power.