COVID-19 Electricity Relief Program
The State of Texas has created the COVID-19 Electricity Relief Program (ERP) to help customers experiencing financial hardship as a result of COVID-19 temporarily avoid disconnection. Residential customers who have recently applied for unemployment benefits through the Texas Workforce Commission (or who have a household member who recently applied) are eligible to enroll. Residential customers who receive assistance through SNAP or Medicaid should be automatically enrolled in this relief program. COVID-19 ERP eligibility and enrollment is managed by the Public Utility Commission of Texas’ third party administrator, Solix.
You can find full eligibility requirements and answers to frequently asked questions on the Texas COVID-19 Electricity Relief Program website.
What do I need to qualify?
- If a customer or a person in a customer’s household has filed for unemployment with the Texas Workforce Commission, an application can be submitted for enrollment, as discussed below. Customers who received SNAP or Medicaid should be automatically enrolled in the COVID-19 ERP and do not need to submit an application to Solix. Please note that coverage in the COVID-19 ERP based on receipt of SNAP or Medicaid benefits applies only if the retail electric account is held in the name of the person who receives those benefits.
What information will I be asked to provide?
- First and Last Name of the person associated with the Reliant account
- Service address with city and ZIP code
- Relationship to the account holder (of the household member who has filed for unemployment)
- Account number (on the electricity bill)
- ESID number (on the electricity bill)
- Last four social security digits of the person associated with the Reliant account
- Telephone number associated with your Reliant account
- A good contact email address (that can help ensure you get important communications)
Do I need to call Reliant after enrolling?
- Yes, contact us so we know you have attempted to enroll with Solix. Also, if your payment due date is coming up, contact us so we can work with you on a deferred payment plan. You will be eligible for a deferred payment plan even if your enrollment with Solix is not successful. We encourage you to continue making payments in whatever amount possible. If you need help paying your bill, please reference the CARE information below.
Within 30 days of applying, you will also need to provide:
- A copy of the applicant's acceptance from Texas Workforce Commission
- A copy of the Reliant electricity bill so Solix can ensure the information in their database matches the Reliant account information you provided (accessible 24/7 in your online account)
- Submit the copy of acceptance and electricity bill within 30 days of calling Solix via:
Mail: P.O. Box 4060, Killeen, Texas 76540-4060
We all need electricity, but sometimes, making ends meet is difficult. The CARE (Community Assistance from Reliant Energy) program works with nonprofit social service agencies to provide funding to Reliant customers who qualify for assistance with their electricity bills. Please note that CARE assistance is issued at the discretion of the agency.
Customers who meet the agency criteria will receive assistance, funded by corporate and customer contributions, to help pay their electricity bills during difficult times. CARE is designed to help supplement what customers are able to pay but may not necessarily pay the entire electricity bill.
If you need help paying your electricity bill, call 211 within Texas or visit 211texas.org. 2-1-1 Texas does not distribute funds directly but can refer customers to agency partners who may have available resources. Be sure to contact the agency you're referred to by phone to get the latest information on how to submit your application.
Under certain conditions, we allow payment due date extensions. If granted an extension, you will be allowed extra time beyond your original due date to pay your balance without fear of disconnection. However, you may be assessed a 5% late fee, a disconnection notice fee (if you received a disconnection notice), and a disconnect recovery fee. Rest assured, you will not be charged a 5% late fee penalty for delinquent bills for electricity service if you’re protected by the COVID-19 Electricity Relief Program detailed above.
If you received a disconnection notice and a payment due date extension is needed, it must be requested prior to the disconnection notice due date.
If you are on AutoPay, you must contact us at least three business days before your bill is due so we can deactivate your automatic payment.
If you are seriously ill, you may qualify for other options. Please call 1-866-222-7100 to discuss your situation with an agent.
Deferred Payment Plans
As part of the COVID-19 Electricity Relief Program, deferred payment plans will be offered to all customers, upon request. Deferred payment plans allow you to pay the balance you owe in installments along with your regular monthly bill.
On a deferred payment plan, you are typically expected to pay 50% of what you owe upfront. You will pay the rest in installments along with your next few current monthly bills (invoices).
If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full.
If eligible, your outstanding balance for electricity and late charges can be paid off in a deferred payment plan. Amounts you owe for protection plan products (e.g., Surge Protect, AC/Heat Protect), enrollment deposits, final bills and write-off amounts may not be included. However, if you are seriously ill, you may qualify for other options. Please call 1-866-222-7100 to discuss your situation with an agent.
To request a deferred payment plan online, click here.
What our customers are saying
– Lesley T., Dallas, TX
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