COVID-19 Electricity Relief Program
The State of Texas created the COVID-19 Electricity Relief Program (ERP) to help customers experiencing financial hardship as a result of COVID-19 temporarily avoid disconnection. COVID-19 ERP eligibility and enrollment is managed by the Public Utility Commission (PUC) of Texas’ third party administrator, Solix. Enrollment in the program has ended, however, customers already enrolled will be protected from disconnection through September 30, 2020. Please see below for financial assistance options.
You can find answers to frequently asked questions on the Texas COVID-19 Electricity Relief Program website.
Community Assistance by Reliant Energy (CARE) Program
Reliant provides financial assistance to customers facing hardship to help pay their electricity bill through our CARE program. This initiative is made possible thanks to generous customer, corporate and employee contributions.
If you need help paying your electricity bill, call 2-1-1 or visit 211texas.org for agency assistance near you. If you don’t qualify for federal assistance, inform the 211 representative that you are a Reliant customer and would like information on agencies that have support from the Community Assistance from Reliant Energy (CARE) program. If you qualify, it may take up to 8 weeks to receive financial assistance.
Please note that 2-1-1 Texas does not administer funds directly. Assistance is issued at the discretion of our agency partners to eligible customers, and it may not cover your entire electricity bill. Since 2005, more than $11 million has been distributed.
Under certain conditions, we allow payment due date extensions. If granted an extension, you will be allowed extra time beyond your original due date to pay your balance without fear of disconnection. However, you may be assessed a 5% late fee, a disconnection notice fee (if you received a disconnection notice), and a disconnect recovery fee. Rest assured, you will not be charged a 5% late fee penalty for delinquent bills for electricity service if you’re protected by the COVID-19 Electricity Relief Program detailed above.
If you received a disconnection notice and a payment due date extension is needed, it must be requested prior to the disconnection notice due date.
If you are on AutoPay, you must contact us at least three business days before your bill is due so we can deactivate your automatic payment.
If you are seriously ill, you may qualify for other options. Please call 1-866-222-7100 to discuss your situation with an agent.
Deferred Payment Plans
As part of our COVID-19 relief efforts, deferred payment plans will be offered to all customers, upon request. Deferred payment plans allow you to pay the balance you owe in installments along with your regular monthly bill.
On a deferred payment plan, you are typically expected to pay 50% of what you owe upfront. You will pay the rest in installments along with your next few current monthly bills (invoices).
If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full.
If eligible, your outstanding balance for electricity and late charges can be paid off in a deferred payment plan. Amounts you owe for protection plan products (e.g., Surge Protect, AC/Heat Protect), enrollment deposits, final bills and write-off amounts may not be included. However, if you are seriously ill, you may qualify for other options. Please call 1-866-222-7100 to discuss your situation with an agent.
To request a deferred payment plan online, click here.
Lighting the Way in our Communities
Through the Reliant Gives community program, we’re supporting our neighbors and customers across Texas in the battle against COVID-19. Find out more.
What our customers are saying
– Lesley T., Dallas, TX
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– Adrian A., Mission, TX
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