You may qualify for our CARE program

More than $17 million distributed since 2002

You may qualify for our CARE program

More than $17 million distributed since 2002

Community Assistance by Reliant Energy (CARE) program

Reliant is passionate about supporting our customers and communities. Our CARE program, made possible thanks to Reliant and customer contributions, helps customers who are facing financial hardship pay their electricity bills. We’re proud to say that in true Texas spirit, Reliant has provided more than $17 million in statewide agency assistance since 2002 to help customers pay their electricity bills. 

Get CARE assistance

If you are a Reliant customer and need help paying your electricity bill, call 2-1-1 or visit for agency assistance near you. If you don’t meet the federal guideline criteria, inform the 2-1-1 representative that you are a Reliant customer and would like information on agencies that have support from CARE.

Although each agency's requirements are different, you may have to show proof of need, like your last electricity bill and a disconnection notice. If needed, you can access your bill in your online account or request a copy of your disconnection notice by calling 1-866-222-7100.

Please note:

  • If you qualify, it may take up to eight weeks to receive financial assistance
  • 2-1-1 Texas does not administer funds directly but can connect you with agency partners in your area
  • Assistance is issued at the discretion of our agency partners to eligible customers, and it may not cover your entire electricity bill


We’re here for you, Texas. We have CARE agency partners across the state to serve you. Find CARE agencies in your region below.


Sparking change

See the difference CARE donations are making.