• We will be making site improvements from Saturday 10:00 P.M. to Sunday 06:00 A.M. CST During this time, you may not be able to access your online account, pay your bill or enroll/start service online. Please call 1-866-222-7100 for assistance.
Close

Report an outage

Please contact your Transmission and Distribution Service Provider (TDSP) to get your power restored as quickly and easily as possible. Your TDSP is also commonly known as your utility company. 

Report an Outage banner
 
 

Why am I reporting my outage to my TDSP?

We supply your electricity; not deliver it.  

Your TDSP maintains the power lines, utility poles, and electricity infrastructure necessary to deliver the power you purchase from Reliant to your home. Always notify your TDSP during an outage so they can resolve the issue. 
How Electricity Works - Outages 2
Texas Customers - TDSP Contact Information
Texas New Mexico Power

What if I am not a Texas customer?

Check out our sister company, NRG Home. 

NRG Home serves customers across the following states.

Storm safety

The Reliant Storm Center is a one-stop site designed to help keep you safe and informed. Use it for weather and traffic updates, storm prep checklists, recovery resources and emergency contacts.  

Electricity 101

Knowing more about how electricity works can help you understand outages, pricing and more. Get the information you need about the power grid and common electricity related terminology.