1 Same-day service is offered Monday through Saturday (except on holidays), where an existing standard "smart" meter is in place. For move-ins (including transfer of service), Requests processed after 6 PM Central Time will be connected the next business day. For switches, requests processed after 5 PM Central Time will be connected the next business day. Permit and enrollment requirements must be met before a request can be processed (examples can be found here). Additional charges may apply based upon your TDSP.
2 Upon enrollment you can provide either a driver’s license or Social Security number. This information will be used to check if a deposit is needed and to verify your identity for account access. For best results, we recommend providing your Social Security number.
3 Reliant Energy’s residential retail electricity customers who are enrolled in a qualifying electricity plan have a one-time opportunity to change to a different qualifying retail electricity plan option, within 90 days of the beginning of their enrollment, without incurring an early termination fee. Terms and conditions apply.
4 Referrals may only be submitted by active Reliant residential customers with a Texas service address. To qualify for bill credit, referrals must be new Reliant residential customers in Texas enrolled on a term plan with a minimum of ten days of active electricity service on that plan. Bill credit will be applied within two billing cycles after the referred customer has completed ten days of active electricity service. Any disputes relating to eligibility will be determined solely by Reliant. Reliant may modify or discontinue this program at any time without notice. Additional terms and conditions apply. Visit our referrals page for more details.