NRG FAQs

FAQs

FAQs

We have answers to the most commonly asked questions about our term plans, our month-to-month plans and our SmartStart electricity plan, including how to sign up.

FAQs icon

Top Questions

If you want quick answers to some of our most frequently asked questions, start here.


Signing up

Signing Up

Learn more about Reliant plans and services and how you can sign up for the right plan for your home.


SmartStart

SmartStart

Get answers about the Reliant SmartStart plan, where you can pre-pay for your electricity.


Billing and Payments

Billing & Payment

Find out how to use AutoPay, paperless billing and average billing, and get answers to other common billing questions.


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Account Management

See how to use your online account, manage your usage and make changes to your profile.


Meters

Meters

Learn about your smart meter and how it is used to track your electricity usage.


Security

Security by Reliant

Get information about our home security monitoring services, equipment, text notifications and permit requirements.


Text messages

Text Messages

Find out how our text notifications and alerts work, what our policies are and how to opt in or out.