Report an outage

Please contact your Transmission and Distribution Service Provider (TDSP) to get your power restored as quickly and easily as possible. Your TDSP is also commonly known as your utility company.

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Why am I reporting my outage to my TDSP?

We supply your electricity; not deliver it.

Your TDSP maintains the power lines, utility poles, and electricity infrastructure necessary to deliver the power you purchase from Reliant to your home. Always notify your TDSP during an outage so they can resolve the issue.

Texas Customers - TDSP Contact Information

CenterPoint Energy

Oncor

AEP

Texas New Mexico Power

1-888-866-7456

Outage information ›

What if I am not a Texas customer?

Check out our sister company, NRG Home.

NRG Home serves customers across the following states.

Storm safety

The Reliant Storm Center is a one-stop site designed to help keep you safe and informed. Use it for weather and traffic updates, storm prep checklists, recovery resources and emergency contacts.

Electricity 101

Knowing more about how electricity works can help you understand outages, pricing and more. Get the information you need about the power grid and common electricity related terminology.

Frequently Asked Questions

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How do I report a power outage in my area?
- To report a power outage near you, select your Transmission and Distribution Service Provider (TDSP) from the menu above.
- Select one of the options for reporting: report an outage online or call your TDSP.
Reliant Energy provides your energy but does not deliver the electricity to your home. Electricity delivery is done by your TDSP, commonly called your utility company. If you are in an area with downed power lines, immediately leave the area if possible and call your TDSP. Downed power lines are dangerous and should be handled by professionals. You can find the number to local TDSP’s above.
How long can a power outage last?

Most power outages last only a few moments, but some can continue for hours, days, or even weeks. Make sure to call your Transmission and Distribution Service Provider (TDSP) as soon as you have a power outage to make them aware of the problem. You can also call your TDSP to check the progress of the repairs and request an estimated time when the power will be back on. It is important to be prepared during a power outage. Keep your refrigerator and freezer closed as much as possible and have flashlights or candles ready for light.
How many power outages happen a year?

Power outages vary from year to year and are typically caused by storms, heat, and downed power lines. According to Eaton’s 2017 blackout tracker report, Texas had the second highest number of reported power outages with 192 outages.¹ If you experience a power outage, you can report an outage online or call your local TDSP.

¹https://www.ecmag.com/section/systems/367-million-affected-power-outages-2017-eaton-study
What is the most frequent cause of power outage in the US?

The most common cause for power outages in the US is storms, including rain, heat, ice and snowstorms. High winds can knock trees into power lines while lightning during a heat storm can strike crucial electrical equipment. Ice and snow freeze power lines, making them heavy and causing added tension on the lines.
What do you do during a blackout?
There are three important tips to remember during a blackout:
1. Keep refrigerators and freezers closed to keep food from perishing.
2. If the heat or cold is extreme, go to another place with power for warmth or cooling. Don’t forget to check up on your neighbors!
3. Power outages and blackouts may not last very long, but in case they last for a day or two – be prepared. It’s always a good idea to have non-perishable food in the house along with water bottles for emergencies. Batteries and battery-powered equipment, like flashlights, will also be extremely useful during an electricity outage for light and other uses.

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Report an outage

Why am I reporting my outage to my TDSP?

We supply your electricity; not deliver it.

What if I am not a Texas customer?

Check out our sister company, NRG Home.

Storm safety

Electricity 101

Frequently Asked Questions