Our hearts are with those affected by the Central Texas flooding. Reliant and NRG have committed $500K toward short and long-term relief efforts. Learn more ››

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Reliant Flextra Credits 24 plan

Get your 2 highest-use days a week FREE + $200 in bonus bill credits for extra savings.

Fixed rate
Price protection

Reliant Secure Advantage 24 plan

Straightfoward plan with a locked-in energy charge.

For renters
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Reliant Apartment 12 plan

Designed exclusively for smaller spaces.

Term
2 Months
Rate
Fixed

Pricing Details

USAGE
AVG PRICE / KWH
500 kWh
1,000 kWh
2,000 kWh

Early cancellation fee

Plan Features
Product

Pricing Details

USAGE
AVG PRICE / KWH
500 kWh
1,000 kWh
2,000 kWh

Early cancellation fee

Documents & Legal
Electricity Face Label
Terms of Service
Customer Rights
Prepaid Disclosure
*Average Price per kWh assumes noted usage per month and specific LP&L Delivery Charges (i.e., Residential Service or Residential Distributed Renewable Generation Service). For additional information regarding plan pricing and other terms, please see the Electricity Facts Label, on the Plan Details page. Price shown is for new customers only.

Electricity bill financial aid programs

 

Electricity bill financial aid programs

 

We want to give everyone in our communities access to the electricity they need to live comfortably, regardless of their financial situations. 

Please see the financial aid options below. You can contact us via online chat, 
1-866-222-7100 or on the Reliant app to learn more.

Community Assistance by Reliant Energy (CARE) Program

Reliant provides financial assistance to customers facing hardship to help pay their electricity bill through our CARE program. This initiative is made possible thanks to Reliant and customer contributions. 

If you need help paying your electricity bill, call 2-1-1 or visit 211texas.org for agency assistance near you. If you don’t meet the federal guideline criteria, inform the 2-1-1 representative that you are a Reliant customer and would like information on agencies that have support from the Community Assistance from Reliant Energy (CARE) program. If you qualify, it may take up to 8 weeks to receive financial assistance.

Please note that 2-1-1 Texas does not administer funds directly. Assistance is issued at the discretion of our agency partners to eligible customers, and it may not cover your entire electricity bill. We’re proud to say that in true Texas spirit, Reliant has provided more than $18 million in statewide agency assistance since 2002.

To find CARE agencies or learn more about the program, click here.

Payment extensions

Under certain conditions, we allow payment due date extensions. If granted an extension, you will be allowed extra time beyond your original due date to pay your balance without fear of disconnection. However, you may be assessed a 5% late fee, a disconnection notice fee (if you received a disconnection notice) and a disconnect recovery fee. 

If you received a disconnection notice and a payment due date extension is needed, it must be requested prior to the disconnection notice due date.   

If you are on AutoPay, you must contact us at least three business days before your bill is due so we can deactivate your automatic payment.

If you are seriously ill, you may qualify for other options. Please call 1-866-222-7100 to discuss your situation with an agent.

To request a payment extension, please call 1-866-222-7100 or apply online here.

Deferred payment plans

A deferred payment plan allows you to pay the balance you owe in installments along with your regular monthly bill.

On a deferred payment plan, you are typically expected to pay a percentage of what you owe upfront. You will pay the rest in installments along with your next few monthly bills (invoices).

If you are eligible and agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full.

Please call 1-866-222-7100 to discuss your situation with an agent.

To request a deferred payment plan online, click here.