COVID-19 Electricity Relief Program
The state of Texas has created the COVID-19 Electricity Relief Program to help customers financially impacted temporarily avoid disconnection. Eligible customers may include SNAP and Medicaid recipients, as well as those who have applied for unemployment benefits through the Texas Workforce Commission. Please note eligibility is determined by a third-party administrator, Solix.
You can find full eligibility requirements and answers to frequently asked questions on the Texas COVID-19 Electricity Relief Program website.
What do I need to qualify?
- You may qualify to receive aid if you receive assistance through SNAP or Medicaid, or if you've filed for unemployment with the Texas Workforce Commission.
What information will I be asked to provide?
- First and Last Name of the person associated with your Reliant account
- Service address with city and zip code
- Account number (on your electricity bill)
- ESID number (on your electricity bill)
- Last four social security digits of the person associated with your Reliant account
- Telephone number associated with your Reliant account
Within 30 days of applying, you will also need to provide:
- A copy of your acceptance from Texas Workforce Commission
- A copy of your Reliant electricity bill so Solix can ensure the information in their database matches the Reliant account information you provided (accessible 24/7 in your online account)
- Submit the copy of acceptance and electricity bill within 30 days of calling Solix via:
Mail: P.O. Box 4060, Killeen, Texas 76540-4060
Do I need to call Reliant after enrolling?
- Yes, contact us before your payment due date so we can work with you on a payment arrangement. We encourage you to continue making payments in whatever amount possible. If you need help paying your bill, please reference the CARE information below.
We all need electricity, but sometimes, making ends meet is difficult. The CARE (Community Assistance from Reliant Energy) program works with nonprofit social service agencies to provide funding to Reliant customers who qualify for assistance with their electricity bills. Please note that CARE assistance is issued at the discretion of the agency.
Customers who meet the agency criteria will receive assistance, funded by corporate and customer contributions, to help pay their electricity bills during difficult times. CARE is designed to help supplement what customers are able to pay but may not necessarily pay the entire electricity bill.
If you need help paying your electricity bill, call 211 within Texas or visit 211texas.org. 2-1-1 Texas does not distribute funds directly but can refer customers to agency partners who may have available resources. Be sure to contact the agency you're referred to by phone to get the latest information on how to submit your application.
Under certain conditions, we allow payment due date extensions. You must call 1-866-222-7100 to request an extension. If granted an extension, you will be allowed extra time beyond your original due date to pay your balance without fear of disconnection. However, you may be assessed a disconnection notice fee (if you received a disconnection notice) and a disconnect recovery fee. Rest assured you will not be charged a 5% late fee penalty for delinquent bills for electricity service, as a result of the COVID-19 Electricity Relief Program detailed above.
If you received a disconnection notice and a payment due date extension is needed, it must be requested prior to the disconnection notice due date.
If you are on AutoPay, you must contact us at least three business days before your bill is due so we can deactivate your automatic payment.
If you are seriously ill, you may qualify for other options. Please call 1-866-222-7100 to discuss your situation with an agent.
Deferred Payment Plans
As part of the COVID-19 Electricity Relief Program, deferred payment plans will be offered to all customers, upon request. Deferred payment plans allow you to pay the balance you owe in installments along with your regular monthly bill.
On a deferred payment plan, you are typically expected to pay 50% of what you owe upfront. You will pay the rest in installments along with your next few current monthly bills (invoices).
If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full.
If eligible, your outstanding balance for electricity and late charges can be paid off in a deferred payment plan. Amounts you owe for protection plan products (e.g., Surge Protect, AC/Heat Protect), enrollment deposits, final bills and write-off amounts may not be included. However, if you are seriously ill, you may qualify for other options. Please call 1-866-222-7100 to discuss your situation with an agent.