We want to give all people in our communities access to the electricity they need to run their homes and live their lives comfortably, regardless of their financial situation. Through our financial assistance program we do our best to help those in need. We also provide financial support for dedicated community cooling centers during the hot Texas Summer months where residents can cool off and stay healthy. Payment extensions and payment arrangements may also be available for qualified customers.
We all need electricity, but sometimes, making ends meet is difficult. The Community Assistance from Reliant Energy (CARE) program works with non-profit social service agencies to provide extra funds to customers who qualify for assistance with their electricity bill.
Customers who meet the agency criteria receive a one-time annual donation, funded by corporate contributions and customer donations, to help pay for electricity during difficult times. CARE is designed to help supplement what you are able to pay for electricity costs, not necessarily pay your entire electricity bill, and it can't be used to cover unreasonably high electricity consumption.
This program applies to those affected by Hurricane Harvey. Please contact the locations below for financial assistance. For more information about relief efforts, visit the Reliant Storm Center.
Those looking for assistance can call 211 within Texas or contact one of the social service agencies below to find out more.
|Brazoria County Welfare Department||Brazoria||979-864-1427|
|Arlington Urban Ministries||Tarrant||817-861-8585|
|Helping Hands of Belton||Bell||254-939-7355|
|Central Texas||Counties Served||Phone|
|Bell County (Human Services/Help Centers)||Bell||254-770-6842|
|Central Texas Opportunities Inc.||Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels||325-625-4167 or 1-800-625-4167|
|Helping Hands of Belton||Bell County (within the Belton School District)||254-939-7355|
|Central Texas Opportunities, Inc.||Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels||325-625-4167|
|Corpus Christi||Counties Served||Phone|
|Nueces County Community Action Agency||Nueces County||361-883-7201|
|Rolling Plains Management Corporation||Delta, Archer, Baylor, Clay Cottle, Foard, Hardeman, Jack, Montague, Young, Wichita and Wilbarger||940-684-1571|
|Arlington Urban Ministries||Residents of Arlington (in Tarrant County)||817-861-8585|
|Catholic Charities Diocese of Fort Worth Inc.||Fort Worth (28 counties)||817-534-0814|
|City of Dallas - Housing & Community Services||Dallas residents only||214-670-8416 MLK Center
214-670-6530 West End Center
|Dallas County Dept. of Health & Human Services||Dallas County||214-819-1815|
|Grand Prairie Food & Clothing Assistance Co-Op||Grand Prairie residents only (in Dallas/Tarrant Counties)||972-264-8540|
|Network of Community Ministries||North Dallas, Richardson, Garland||972-234-8880|
|Tarrant County Department of Human Services||Tarrant||817-531-5620|
|Duncanville Outreach Ministry||Dallas||972-296-4986|
|East Texas||Counties Served||Phone|
|Greater East Texas Community Action||Angelina, Gregg, Houston, Nacogdoches, Polk, Rusk, San Jacinto, Smith, Trinity, Wood, Cherokee||936-564-2491|
|Fort Worth||Counties Served||Phone|
|Catholic Charities Diocese of Ft. Worth||Diocese of Ft. Worth||817-534-0814|
|City of Fort Worth/Neighborhood Services Department||Fort Worth||817-392-5708|
|Tarrant County||Erath, Hood, Johnson, Palo pinto, Parker, Sovervell, Tarrant and Wise||817-531-5620|
|Galveston County Community Action Council Inc.||Galveston and Wharton||409-765-7878|
|Galveston County Social Services||Galveston||409-770-5545|
|St. Vincent's Episcopal House||St. Vincent's Episcopal House||409-765-2210|
|Grand Prairie||Counties Served||Phone|
|Grand Prairie Food & Clothing||Dallas and Tarrant||972-264-8540|
|Brazoria County CDBG & Welfare Department||Brazoria||979-864-1427|
|Catholic Charities of the Archdiocese of Galveston Houston||Galveston||409-762-2064|
|Fort Bend County Social Services||Fort Bend||281-342-7300|
|Galveston County Social Services||Galveston||409-770-5583 or 409-770-5803|
|Harris County Community Services Department||Harris||713-696-7900|
|Neighborhood Centers (Sheltering Arms Senior Services)||Harris||713-558-6358|
|Montgomery County Emergency Assistance Inc.||Montgomery||936-539-9211|
|Sheltering Arms Senior Services||Harris||713-956-1888|
|La Mesa||Counties Served||Phone|
|West Texas Opportunities, Inc.||Andrews, Borden, Dawson, Ector, Fisher, Gaines, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry and Upton||806-872-8354|
|Webb County Community Action Agency||Webb County||956-523-4179|
|Montgomery County Emergency Assistance, Inc.||Montgomery County||936-539-9211|
|Greater East Texas Community Action||Angelina, Gregg, Houston, Nacogdoches, Polk, Rusk, San Jacinto, Smith, Trinity and Wood||254-756-0954|
|North Texas||Counties Served||Phone|
|Economic Opportunities Advancement Corporation of Planning Region XI||Bosque, Fall, Freestone, Hill, Limestone, McLennan||254-756-0954|
|Rolling Plains Management Corporation||Archer, Baylor, Cottle, Clay, Hardeman, Foard, Jack, Wilbarger, Witchita, Montague, Young, Taylor, Stephens, Shackleford||Wichita Falls - 940-723-2261
Crowell Office - 940-684-1571
Abilene Office - 325-672-3969
|Texoma Council of Governments||Cooke, Fannin, Grayson||903-813-3541|
|Permian Basin Mission Center||Ector and Midland||432-337-0554|
|Network of Community Ministries||Dallas, Garland, Plano and Richardson (as part of Dallas and Collin)||972-234-8880|
|Fort Bend County Social Services||Fort Bend||281-342-7300|
|San Saba||Counties Served||Phone|
|Hill County Community Action Association||Bee, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills and San Saba||325-372-5167|
|Texoma Council of Governments||Cooke, Fannin and Grayson||903-893-2161|
|South Texas||Counties Served||Phone|
|Community Action Council of South Texas||Aransas, Brooks, Duval, Jim Hogg, Nueces, Starr, Willacy, Bee, Cameron, Hidalgo, Jim Wells, Kleberg, San Patricio, Webb, Zapata||361-664-0145|
|Community Action Council of South Central Texas||Atascosa, Bandera, Comal, Dimmit, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, LaSalle, Live Oak, Maverick, McMullen, Medina, Real, Uvalde, Val Verde, Wilson, and Zavala||830-303-4376|
|Community Action Council of Victoria||Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Victoria||361-578-2989 or 1-800-365-7712|
|County of Hidalgo Community Service Agency||Hidalgo||956-383-6240|
|Nueces County Community Action Agency||Nueces||956-523-4182|
|Webb County Community Action Agency||Webb||361-578-2989 or 1-800-365-7712|
|Community Action Committee of Victoria||Aransas, Calhoun, DeWitt, Goiad, Gonzales, Jackson, Lavaca and Victoria||361-578-2989|
|EOAC, Planning Region XI||Bosque, Falls, Freestone, Hill, Limestone and McLennan||254-753-0331|
|Waxahachie Care Services||Ellis||972-923-2273|
|West Texas||Counties Served||Phone|
|Concho Valley Community Action Agency||Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton and Tom Green||325-653-2411|
|Permian Basin Mission Center||Ector, Crane, Ward, Andrews||432-337-0554|
|West Texas Opportunities Inc.||Andrews, Borden, Dawson, Ector, Fisher, Gaines, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton||806-872-8354|
Beat the Heat Centers
The summer months can put a strain on anyone's electricity budget. Reliant supplies electricity to public locations throughout Corpus Christi, Dallas and Houston, where Texans looking for ways to stay cool and minimize home electricity usage can go all summer long.
Beat the Heat Centers are open during the summer months (usually June through September).
Beat the Heat Center Locations
Oveal Williams Senior Center
1414 Martin Luther King Dr.
Corpus Christi, TX 78401
Lindale Senior Center
Corpus Christi, TX 78404
Hours: 8am - 4pm
Martin Luther King, Jr. Community Center
2922 MLK Blvd Dallas, TX 75215
West Dallas Multipurpose Center
2828 Fish Trap Road
Dallas, TX 75212
Acres Homes Multi-Service Center
6719 W. Montgomery
Houston, TX 77091
Denver Harbor Multi-Service Center
6402 Market Street
Houston, TX 77020
Magnolia Multi-Service Center
7037 Capitol Street
Houston, TX 77011
Northeast Multi-Service Center
Houston, TX 77016
Sunnyside Multi-Service Center
9314 Cullen Blvd
Houston, TX 77051
Hours: 8am - 6pm
Under certain conditions, we allow payment due date extensions. You must call 1-866-RELIANT to request an extension. If granted an extension, you may be allowed to pay up to 20 days after your original due date. However, you will be assessed a 5% late fee and, if you received a disconnection notice, a disconnection notice fee and disconnect recovery fee.
If you received a disconnection notice, you must pay the full balance due as listed on the notice before we can reconnect service or issue any extensions.
If you are on AutoPay, you must contact us at least three business days before your bill is due so we can deactivate your automatic payment.
If you are seriously ill, you may qualify for other options. Please call 1-866-RELIANT to discuss your situation with an agent.
Deferred Payment Plans
In certain situations, we can arrange a deferred payment plan which will allow you to pay the balance you owe in installments along with your regular monthly bill. If you received a disconnection notice for late payment, you must call us before the disconnection date written in your notice to be eligible for a deferred payment plan. Not all customers are eligible.
On a deferred payment plan, you are typically expected to pay 50% of what you owe up front. You will pay the rest in installments along with your bill over the next few months.
If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your final payment has posted, even if you cancel service with us. You must pay your balance in full.
If approved, your current balance for electricity and late charges can be paid off in a deferred payment schedule. Amounts you owe for protection plan products (e.g., Surge Protect, AC/Heat Protect), enrollment deposits, final bills and write-off amounts cannot be included. However, if you are seriously ill, you may qualify for other options. Please call 1-866-RELIANT to discuss your situation with an agent.