NRG Financial Help

  • We will be making site improvements from Saturday 10:00 P.M. to Sunday 06:00 A.M. CST During this time, you may not be able to access your online account, pay your bill or enroll/start service online. Please call 1-866-222-7100 for assistance.
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Financial Help

Energy Assistance

We want to give everyone in our communities access to the electricity they need to live comfortably, regardless of their financial situations. Through our CARE program, we provide funding to Reliant customers who qualify for assistance with their electricity bills. We also provide financial support for dedicated Beat the Heat Centers during the hot Texas summer months, where residents can stay cool and safe while minimizing home electricity use. Payment extensions and deferred payment plans may also be available for qualified customers. See below for more information.


CARE Program

We all need electricity, but sometimes, making ends meet is difficult. The CARE (Community Assistance from Reliant Energy) program works with nonprofit social service agencies to provide funding to Reliant customers who qualify for assistance with their electricity bills.

Customers who meet the agency criteria receive assistance, funded by corporate and customer contributions, to help pay their electricity bills during difficult times. CARE is designed to help supplement what customers are able to pay but may not necessarily pay the entire electricity bill. 

Call 211 within Texas for more information.


Beat the Heat Centers

The summer months can put a strain on anyone's electricity budget. Reliant is proud to sponsor 16 Beat the Heat Centers throughout Corpus Christi, Dallas and Houston, where Texans can keep cool and minimize home electricity usage while enjoying free water, snacks and entertainment. Beat the Heat Centers are open weekdays from June through September. 

Corpus Christi
Dallas
Houston


Payment Extensions

Under certain conditions, we allow payment due date extensions. You must call 1-866-RELIANT to request an extension. If granted an extension, you will be allowed extra time beyond your original due date to pay your balance without fear of disconnection. However, you may be assessed a 5% late fee, a disconnection notice fee (if you received a disconnection notice) and a disconnect recovery fee.

If you received a disconnection notice and a payment due date extension is needed, it must be requested prior to the disconnection notice due date.   

If you are on AutoPay, you must contact us at least three business days before your bill is due so we can deactivate your automatic payment.

If you are seriously ill, you may qualify for other options. Please call 1-866-RELIANT to discuss your situation with an agent.


Deferred Payment Plans

In certain situations, we can arrange a deferred payment plan, which will allow you to pay the balance you owe in installments along with your regular monthly bill. If you received a disconnection notice for late payment, you must call us before the disconnection date written in your notice to be eligible for a deferred payment plan. Not all customers are eligible.

On a deferred payment plan, you are typically expected to pay 50% of what you owe up front. You will pay the rest in installments along with your next few current monthly bills (invoices). 

If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full.

If eligible, your outstanding balance for electricity and late charges can be paid off in a deferred payment plan. Amounts you owe for protection plan products (e.g., Surge Protect, AC/Heat Protect), enrollment deposits, final bills and write-off amounts may not be included. However, if you are seriously ill, you may qualify for other options. Please call 1-866-RELIANT to discuss your situation with an agent.