How to sign up with Reliant Energy
How to sign up with Reliant Energy
Take some time to check out our plans, and then have your service address and personal ID on hand to complete our online sign up form.
The process to make sure your electricity starts when you need it to is easy.
Whether you want a month-to-month plan with no long-term contract or a plan that locks in a low price for a year or more, we have options for you. Some plans feature free weekends or special rewards. Find the right one for you.
Enter your ZIP code to find a list of plans available. Use your full address for even more accurate results.
Plan prices are based on average monthly usage. The price of many plans varies depending on how much electricity you use each month. To find the most accurate price you'll be paying, check a few recent electric bills to see how many kWh you use on average each month. You can also find the average utility costs by ZIP code to better estimate your bill.
On the page where the available plans are listed, look at the monthly usage selector in the upper right corner of the screen (pictured to the left). Select the amount that most closely matches what you normally use. Remember that your usage during mild temperature seasons like spring or fall will probably be lower than in summer or winter.
After you enter your ZIP code, you will see our featured plans for your area. You can compare prices right there, but the best way to compare plans in detail is to select the "Add to compare" checkbox to the right of the plan. Once you've selected the plans you want to compare, click the "Compare" button to the bottom left of the page.
If you know you want month-to-month plans, longer term contracts, renewable plans or plans that include a bonus offer, you can choose to see only that type of plan by choosing the relevant type of plan from the in the upper left corner of the page.
Most people complete the enrollment process successfully and are able to immediately create an online profile to start managing their account. However, if we have trouble verifying your identity, you may need to supply additional documentation. Depending on your credit score, you may be required to pay a deposit before service can start.
To make sure your service is started on time, send the documentation and/or your deposit as soon as possible. If we need additional information, we will notify you by email.
For detailed instructions to help you send in any additional information, read more about our service start requirements.
We invite you to shop for a plan online or give us a call at 713-207-7777 or 866-222-7100.
If you're starting service at a new location, your service can begin a minimum of two business days after you sign up. If you're switching from another provider, your service with Reliant will begin within two weeks after you sign up. Please keep in mind that you may need to satisfy certain requirements, such as paying a deposit or providing valid ID, and delays in satisfying these requirements can delay your start date.
The system allows only one name to be used as the account owner; however, multiple users can pay a bill using Quick Pay and log on using the same username and password.
Because several factors can affect our ability to start your service — for example, your meter may be physically inaccessible or a permit may be required — we cannot guarantee the transfer date you select. You can check the status of your transfer by logging in to your account at reliant.com.
Yes, you may cancel your enrollment at any time by notifying the Allied Good Deals Network.
There will be an early cancellation fee if you cancel before the expiration date of your term. If you are moving to a new address, you will not have to pay a cancellation fee and you may be able to transfer this price to your new address.
A deposit may be required depending on your payment history and your credit score. If so, you'll need to satisfy the deposit requirement before your service can begin. Your deposit amount will be calculated at the time of your enrollment request.
You have several options for paying or satisfying your deposit:
For more information, please contact a customer service representative at 1-866-660-4900.
Acceptable forms of identification to set up a Reliant account include:
Please fax a copy of one of the above to 800-711-5114, and include the following information on the fax cover sheet (allow one business day for processing):
Please note that failure to provide valid identification may result in a delay of your requested date for electric service. For more on service start requirements, visit this page.
Log in to your account, go to My Profile or the Plan section in the top menu, and then choose "Change or Renew Plan" under Plan in the left menu. If you're eligible to change plans, you'll find the details on this page.
