Reliant Energy Switch Hold confirmation page

Thank you for choosing Reliant Energy as your retail electric provider. A retail electric provider may place a switch hold on an electric service account in certain circumstances, including when a customer enters into a deferred payment plan. A switch hold will prevent someone from switching to a new retail electric provider. When moving into a new address, it is possible to have a switch hold from the previous occupant that prevents a new account from being established. If you are a new occupant and NOT associated with the previous occupant, we will need additional documentation to submit to the market in order to establish service.

1. Not a New Occupant: If you are the person, or are associated to the person, switching electric providers at the current service address, you will need to contact your current electric provider for assistance in removing the switch hold. Once the switch hold is lifted by the current electric provider, please contact us to schedule your request for service.
   
   
2. New Occupant: If you are a brand-new resident at the service address, please fill out and submit the New Occupant Confirmation form and choose one of the supporting documents listed below. Please note that your request for service will remain on hold until we receive both valid forms and approval is obtained from the market.
   
   A. Signed lease – Include the pages that provide the occupant's name(s), dates, and service address along with the signature page that has the tenant(s) and landlord signatures.
   B. Closing documents – The closing document should include the address, and both buyer and seller signatures. Additionally, the closing document should be dated within the last 60 days.
   C. Utility bill – Gas, electric, water, cable, or internet bill from a different residence, issued in your name, and dated within the last 60 days.
   D. Certificate of occupancy – This certificate is issued by the city or the county and serves as proof that the property is fit for occupancy.
   
   
3. Landlord or apartment communities without a continuous service agreement: A Continuous Service Agreement (CSA) is an existing agreement in place between the property owner and the electricity service provider that allows continuous electric service at the residential property without interruption.
   
   Affidavit of Landlord 
   New Occupant Confirmation form
   
   
4. Apartment communities with a continuous service agreement: If you have an active CSA, submit the Continuous Service Agreement form. 

To ensure a quick response, please submit your information via email, as mail deliveries will take longer to receive.