" Carlos was extremely kind and understanding. He was grateful for my choosing Reliant, and when my emotions overcame me, he sought to calm me. Even mentioned his daughter’s name was Emily, too. We were able to delay payment on my bill due to COVID-19. It’s so rare for me to be on the phone with a stranger at a corporate office, and not only have my request fulfilled but by a person with kindness and compassion. I am so grateful. "

– Fort Worth, TX

"  I felt the representative understood what is going on with the Coronavirus issues in America and not allowing Reliant to disconnect my lights. It’s a big deal to me. The rep was kind and respectful. "

– Missouri City, TX

" I like the fact I can choose the program I feel best fits my lifestyle. I have seen great savings throughout the year. I also am impressed with the caring shown in your offer to help people who will soon experience the inability to pay their bill due to the work situation caused by the COVID-19 virus. "

– Richardson, TX

" He was very friendly and put me at ease about renewing my plan. Due to all this Coronavirus scare, I appreciated that he put me at ease about my renewal plan and that I had options to change it before the renewal deadline. He also assured me that there would be no penalties for canceling or switching before the deadline date. "

– Prosper, TX

" Extremely satisfied; payment was due but I didn’t have money to make the payment. The representative extended it until April 3. Hopefully, I have the money by then or have some help paying my bill. The rep was very professional, explained to me due to the [Corona]virus Reliant was giving me extra time. He also wished me well upon my surgery coming up. "

– Houston, TX