Average Billing

Stop worrying about your monthly bill by enrolling in average billing. We make it easy to manage your monthly budget by billing you an averaged amount each month, evening out the highs and lows of seasonal changes.

What is Average Billing?

Average Billing helps you manage your monthly electricity budget by allowing you to pay an averaged amount every month instead of paying high amounts during high-usage months and paying low amounts in low-usage months.

How is the Average Billing amount determined?

We add up your monthly bills for 12 months, if available
We then take that total and divide the amount by 12 or by the total months available for your service address.^*
Finally, we add or substract 1/12 of your deferred balance.

Example of how Average Billing works

What is a deferred balance?

The deferred balance is the cumulative difference between your monthly average billing amount and your actual bill. If your actual bill amount is higher, 1/12 will be added. If it's lower, 1/12 will be subtracted. If you're a new average billing customer, the deferred balance will begin your second month of service. The amount will be listed on your Reliant bill.

If you pay more than your average billing amount, the extra will go toward paying off the deferred balance.

What happens after cancelling Average Billing?

If you remain with Reliant, your accumulated deferred balance will become due in full on your next invoice or payment arrangements can be made. If you leave Reliant, your accumulated deferred balance will become due in full immediately. If you have a credit due, that amount will be applied to your final bill with any remaining amount refunded afterward.

Terms, conditions and other restrictions

^*If there is no previous billing in your name at the service address, or you do not have 11 months at the service address, we will take the previous usage at that service address and apply your current price to calculate your average billing amount.

Average Billing FAQs

Show all answers

What is average billing?

Average billing allows you to pay an averaged amount every month instead of adapting to the highs and lows of seasonal bills.
How is the average billing amount determined?

First, we add your current bill amount to the previous 11 months' bill amounts for your service address. We then take that total and divide the amount by 12 (or by the total months available for your service address). Finally, we add or subtract 1/12 of your Deferred Balance, which is the cumulative difference between your monthly average billing amount and your actual bill.

If there is no previous billing in your name at the service address, or you do not have 11 months bill amounts at the service address, we will take the previous usage at that service address and apply your current price to calculate your average monthly amount.
What will my bill look like if I sign up for average billing?

Each bill will show your average billing amount due that month, as well as your actual usage, current price and any deferred balance. The deferred balance may be a credit or an amount you will owe in the future. If you pay more than your average billing amount due each month, the extra will go toward paying off any deferred balance.
What are my payment options for average billing?

You can use the same payment options for your electricity bill payment as you would with regular billing. You can sign up for AutoPay to have the amount automatically paid each month, or you can pay by phone, by mail, through your online account or at a walk-up payment location near you. We accept credit/debit cards and checks.
How do I remove average billing from my account?

Please call us at 1-866-222-71001-866-222-7100 to cancel average billing. You cannot stop average billing online.
What happens if I cancel Average Billing?

Any credit balance will be applied to your next bill or refunded to you; any outstanding deferred balance will be due at that time.
What if I'm a new customer interested in this program and don't have a billing history with Reliant?

If you have less than 11 months of bill amounts at this service address, we will take the previous usage at the address and apply your current price to calculate your average monthly amount.
What happens if I close my Reliant account?

Any credit balance will be applied to your final bill or refunded to you; any outstanding deferred balance will be due at that time.
What is a deferred balance?

The deferred balance is the cumulative difference between your monthly average billing amount and your actual bill. If your actual bill amount is higher, 1/12 will be added. If it's lower, 1/12 will be subtracted. If you're a new average billing customer, the deferred balance will begin your second month of service. The amount will be listed on your Reliant bill.

If you pay more than your average billing amount, the extra will go toward paying off the deferred balance.
What happens to my deferred balance when I transfer my service?

You may be eligible to have your deferred balance carried over to your new address. If you are eligible at the time you request a transfer of service, we will let you know.

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Average Billing

Average Billing

What is Average Billing?

How is the Average Billing amount determined?

What is a deferred balance?

What happens after cancelling Average Billing?

Average Billing FAQs