Stop worrying about your monthly bill by enrolling in average billing. We make it easy to manage your monthly budget by billing you an averaged amount each month, evening out the highs and lows of seasonal changes.
How it's calculated
Each monthly payment is based on a 12-month average.
- First, we add up your monthly bills for the last 12 months, if available.
- Next, we divide the result by 12, or by the total months available for your service address.
- Finally, we add or subtract 1/12 of your deferred balance, which is the cumulative difference between your monthly averaged-billing amount and your actual amount.
The result is a bill that stays about the same every month. You won't have to wonder what's coming every billing cycle.
Already a Reliant customer?
Log in to your account and sign up for average billing.
- Understanding Your Bill
- 24/7 service and support is available at 713-207-7777 or 1-866-222-7100.
- If you haven't been in your home a year and want a sense of what the average electric bill may have been in the past, try looking at the average monthly electricity costs for your address using the Reliant Bill Estimator and calculating a 12-month average using that historical data.*
What is average billing?Average billing allows you to pay an averaged amount every month instead of adapting to the highs and lows of seasonal bills.
How is the Average Billing amount determined?First, we add your current bill amount to the previous 11 months' bill amounts for your service address. We then take that total and divide the amount by 12 (or by the total months available for your service address). Finally, we add or subtract 1/12 of your Deferred Balance, which is the cumulative difference between your monthly Average Billing amount and your actual bill.If there is no previous billing in your name at the service address, or you do not have 11 months bill amounts at the service address, we will take the previous usage at that service address and apply your current price to calculate your average monthly amount.
What will my bill look like if I sign up for Average Billing?Each bill will reflect an Average Billing Amount, as well as your actual usage, current price and any Deferred Balance.
What are my payment options for Average Billing?We offer several payment options, including Automatic Bank Draft and Automatic Credit Card Pay.
What happens if I cancel Average Billing?Any credit balance will be applied to your next bill or refunded to you; any outstanding Deferred Balance will be due at that time.
What if I'm a new customer interested in this program and don't have a billing history with Reliant?If you have less than 11 months of bill amounts at this service address, we will take the previous usage at the address and apply your current price to calculate your average monthly amount.
What happens if I close my Reliant account?Any credit balance will be applied to your final bill or refunded to you; any outstanding Deferred Balance will be due at that time.
How do I remove Average Billing from my account?Please call us at 1-866-222-71001-866-222-7100.
What is a deferred balance?The deferred balance is the cumulative difference between your monthly Average Billing amount and your actual bill. If this amount is higher, 1/12 will be added if it's lower, 1/12 will be subtracted. If you're a new Average Billing customer, the deferred balance will begin your second month of service. The amount can be found on your Reliant bill.