NRG How to Sign Up

How to Sign Up

We are here to help you through the sign-up process.

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Here's what you can expect.

Receive confirmation

  • By mail — If you sign up for service over the phone, you will receive a welcome packet in the mail with your Terms of Service documents. If you are switching to us from another provider, you will also receive a postcard from the Electric Reliability Council of Texas confirming your switch.
  • By phone — We will contact you if additional information is required for service to begin, such as satisfying a deposit or providing a valid form of identification.

Establish service

  • Initial meter read — Your meter will be read approximately 4-6 weeks after we receive your request.
  • First bill — Your first bill will arrive in approximately 30-45 days after service begins. If you are switching to us from another provider, you will also receive a final bill from your previous electric company for the electricity that you used until the date of the initial meter read.