Can I set up more than one email address for my profile, so that more than one person can get notifications of bill payments, etc.?
No, only one email address can be designated to receive notifications from online account transactions.
Where can I find my Reliant account number?
Your account number is located on your Reliant bill, at the top of each page.
Why can’t I see all the accounts that are in my online profile?
Residential and business accounts are presented separately; click "My Home Accounts" or "My Business Accounts" in the top navigation bar to find the account you're looking for.
Can my business accounts—instead of my home account—be shown by default when I log on to the Web site?
For users with a mix of residential and business accounts, the residential account(s) always appear by default upon logging on. You can remove your home account from this profile and enroll it in a new profile—with a different username/password—if you want the business accounts to be given priority.
How do I add another Reliant account for online access?
Select My Profile from the top navigation, then click the "Update online access" link under "Electricity Accounts." On the next screen, you'll be able to add the new account to your online profile.
Can more than one person manage a specific account online?
An account can only be included in one online profile, and only the person who has that profile's username and password has the authority to manage that account.
Why do I still see some accounts that had electricity disconnected?
The information on old accounts continues to show up until the account is removed from the profile. To remove it, go to My Profile and click the "Update online access" link under "Electricity Accounts." Then click the "Remove from online access" link next to the account you'd like to delete.
Can my spouse and I both access our Reliant account online?
Yes, you can access the same account using the same username and password.
How will I receive my bill?
You can choose a billing option that’s right for you — receive your bill in the mail, via email notification or both.
How will I be notified when my online bill is ready?
You'll automatically receive an email every month when your bill is ready, which will contain a link to your online bill.
I’ve changed my preferences for methods of billing and/or payment. Why are these new preferences not showing yet on my Account Overview page?
Some of the more complicated preference changes may take a while to process and display on your Account Overview. You should see the changes before your next billing cycle.
In which format are my current and previous bills?
All online bills are in Adobe Reader (PDF) format.
Does Reliant offer online access to accounts? How do I set it up?
Yes, you can access your account information, manage your preferences and much more with Account Management. Sign up now — it takes just a few minutes, it's absolutely free, and it's totally secure.