NRG Quick Start Guide

Quick Start Guide

Quick Start Guide

Thank you for choosing Security by Reliant. To make things as easy as possible, we'd like to offer you some information on how to operate some of the features of your new security system.

Setting up smart plugs

When setting up your smart plugs, the first thing you should do is log in to the Reliant Connect web portal, and go to the Switches tab. Under this tab, you can:

  • Name your devices
  • Switch them on and off
  • Group devices together, making it easier to turn them on or off at the same time

To set your devices on a schedule, go to the More tab and select Automate > Rules. After selecting Add a Schedule, you can choose to schedule on and off times for individual devices or groups of devices.

Download the Smart Plug User Manual for additional information.


Setting up your security cameras

Your Wi-Fi enabled video camera gives you a live video feed of your home, and can be accessed from your mobile device. To add a camera to your network, connect the camera to your Internet router with an Ethernet cable, and then plug it into a power source.

Note: The Ethernet cable must be connected to the camera and router before it is connected to a power source.

Once the camera has been connected to your router and powered on, log in to the Reliant Connect web portal, and go to Video > Video Settings > Add Video Device and follow the instructions in the EZInstall™ Camera Setup Wizard.

The default settings for the camera will work in most situations. However, each home is different, and camera locations are not always well lit. If you need to adjust your settings, go to Video > Video Device Settings > Camera Image and adjust the setting for each camera that you have connected to your network.

You can also set up motion detection and set recording schedules under Video Device Settings.

For more details, download the Video Camera Quick Start Guide or the Video Camera User Manual.


Thermostat incompatibility

Our thermostat works with most 24V heating and cooling systems, including gas, electric, oil, solar, hot water, geothermal, forced air, heat pump and radiant. However, there are a few systems that are incompatible. These systems include:

  • HVAC systems with high-voltage controls (120V or 240V)
  • Systems with variable-speed fans
  • Humidifiers and dehumidifiers
  • Proprietary systems such as Carrier Infinity, Bryant Evolution, Lennox iComfort and Honeywell Redlink

If your system is incompatible, do not attempt to install the thermostat. If you are unsure about the compatibility of your system, please call us at 1-844-295-5556 for more information.

For information on how to install your new thermostat, download the Thermostat Wiring Guide.