Security and Home Automation Services provided by Reliant Energy Retail Services, LLC d/b/a Reliant, TXB19469, 910 Louisiana, Houston, Texas 77002. Terms and conditions apply. For complete terms and conditions, visit reliant.com/connectterms. Reliant is a service mark of Reliant Energy Retail Holdings, LLC. ©2019 NRG Energy, Inc. All rights reserved.
1Via connected devices with an active cellular, WIFI or internet connection; data charges may apply.
2Cost is per additional device. Additional monitored devices may be added for the price of the hardware. A monthly subscription fee of $5 may apply for more than 10 sensors per system.
3You must be a Reliant electricity customer with a Texas service address.
Access to various services will depend on subscription type and level. Video cameras, security and some alerts will incur additional subscription fees. Non-defective hardware products in manufacturer-sealed packaging are subject to a 30-day return period. Returns in opened packaging or after the initial 30 days are subject to a restocking fee. A limited one- or two-year manufacturer warranty on each piece of equipment is provided by the respective manufacturer of each piece of equipment. All questions or complaints concerning the equipment should be directed to its respective manufacturer.
The initial term of this Contract is thirty-six (36) months. Where required, your alarm monitoring and notification services (“services”) will begin when the equipment is installed, operational and communicating with the monitoring facility and after you have obtained at your expense all necessary permits or licenses and provided Reliant with the License or Permit Number. Otherwise, services will begin promptly after creation of your account, as provided by your installer. Payment responsibility begins as soon as installation is completed. After the initial term, this Agreement will automatically renew for successive thirty (30) day terms unless terminated by either party in writing at least thirty (30) days before the end of the current term. If terminated, this Agreement ends on the last day of the then current term.
Electricity services are provided by Reliant Energy Retail Services, LLC, d/b/a Reliant.