Customer Care
If you’ve been financially impacted by COVID-19, learn about our payment assistance options.
How can we help you?
How can we help you?
Quick links
Billing and payments
Pay your bill or sign up for services like average billing.
Signing up with Reliant
Compare plans online to find the right one for you.
Electricity 101
Understand your bill and how to save energy.
FAQs
Get answers to common questions.
Most common questions
- How can I lower my monthly bill?
- My service was disconnected, how much do I need to be reconnected?
- Why do I have a fee on my bill? Can it be removed?
- What is average billing?
- What plans are available to me?
- How do I cancel my plan?
- What is "Other" in the pie chart on the Usage Activity tab in my online dashboard?
- Why does my home show that it uses a lot more energy than an Efficient Home or an Average Home on the Usage Compare tab?
- Why did my payment get returned?
- Are payment arrangements and extensions available?
- Why did my bill increase?