Average Billing allows you to pay an averaged amount every month instead of adapting to the highs and lows of seasonal bills.
How is the Average Billing amount determined?
First, we add your current bill amount to the previous 11 months' bill amounts for your service address. We then take that total and divide the amount by 12 (or by the total months available for your service address). Finally, we add or subtract 1/12 of your Deferred Balance, which is the cumulative difference between your monthly Average Billing amount and your actual bill.
If there is no previous billing in your name at the service address, or you do not have 11 months bill amounts at the service address, we will take the previous usage at that service address and apply your current price to calculate your average monthly amount.
What will my bill look like if I sign up for Average Billing?
Each bill will reflect an Average Billing Amount, as well as your actual usage, current price and any Deferred Balance.
What are my payment options for Average Billing?
We offer several payment options, including Automatic Bank Draft and Automatic Credit Card Pay.
What happens if I cancel Average Billing?
Any credit balance will be applied to your next bill or refunded to you; any outstanding Deferred Balance will be due at that time.
What if I'm a new customer interested in this program and don't have a billing history with Reliant?
If you have less than 11 months of bill amounts at this service address, we will take the previous usage at the address and apply your current price to calculate your average monthly amount.
What happens if I close my Reliant account?
Any credit balance will be applied to your final bill or refunded to you; any outstanding Deferred Balance will be due at that time.
How do I remove Average Billing from my account?
Please call us at 1-866-222-7100.
What is a deferred balance?
The deferred balance is the cumulative difference between your monthly Average Billing amount and your actual bill. If this amount is higher, 1/12 will be added if it's lower, 1/12 will be subtracted. If you're a new Average Billing customer, the deferred balance will begin your second month of service. The amount can be found on your Reliant bill.
Can I set up more than one email address for my profile, so that more than one person can get notifications of bill payments, etc.?
No, only one email address can be designated to receive notifications from online account transactions.
Where can I find my Reliant account number?
Your account number is located on your Reliant bill, at the top of each page.
Why can’t I see all the accounts that are in my online profile?
Residential and business accounts are presented separately; click "My Home Accounts" or "My Business Accounts" in the top navigation bar to find the account you're looking for.
Can my business accounts—instead of my home account—be shown by default when I log on to the Web site?
For users with a mix of residential and business accounts, the residential account(s) always appear by default upon logging on. You can remove your home account from this profile and enroll it in a new profile—with a different username/password—if you want the business accounts to be given priority.
How do I add another Reliant account for online access?
Select My Profile from the top navigation, then click the "Update online access" link under "Electricity Accounts." On the next screen, you'll be able to add the new account to your online profile.
Can more than one person manage a specific account online?
An account can only be included in one online profile, and only the person who has that profile's username and password has the authority to manage that account.
Why do I still see some accounts that had electricity disconnected?
The information on old accounts continues to show up until the account is removed from the profile. To remove it, go to My Profile and click the "Update online access" link under "Electricity Accounts." Then click the "Remove from online access" link next to the account you'd like to delete.
Can my spouse and I both access our Reliant account online?
Yes, you can access the same account using the same username and password.
How will I receive my bill?
You can choose a billing option that’s right for you — receive your bill in the mail, via email notification or both.
How will I be notified when my online bill is ready?
You'll automatically receive an email every month when your bill is ready, which will contain a link to your online bill.
I’ve changed my preferences for methods of billing and/or payment. Why are these new preferences not showing yet on my Account Overview page?
Some of the more complicated preference changes may take a while to process and display on your Account Overview. You should see the changes before your next billing cycle.
In which format are my current and previous bills?
All online bills are in Adobe Reader (PDF) format.
Does Reliant offer online access to accounts? How do I set it up?
Yes, you can access your account information, manage your preferences and much more with Account Management. Sign up now — it takes just a few minutes, it's absolutely free, and it's totally secure.
Can I pay by check if I set up my account for Paperless Billing?
With Paperless Billing, you no longer receive the payment coupon that comes with paper bills, and without this coupon, the processing of your check will be delayed. Therefore, we recommend that if you are set up for Paperless Billing, you always pay your bill online.
You can also set up your account for an automatic payment option, which will draft payments from your bank account or charge them to your credit card.
Can I pay in person if I set up my account for Paperless Billing?
With Paperless Billing, you no longer receive a mailed bill that includes a payment coupon, and without this coupon, the processing of your check would be delayed. Therefore, we recommend that if you are set up for Paperless Billing, you always pay your bill online. You can also set up your account for an automatic payment option.
How do I print a copy of my online bill for my records?
To print a copy of your online bill:
Go to My Account > Bill
Click the 'View Current Bill' link
When your bill appears in a new window, select 'Print' from the File menu. For bills issued prior to January 2009, click the yellow 'Print' button near the top of the screen.