NRG AccountAlerts

Account Alerts

Reliant AccountAlerts

Reliant AccountAlerts

Connect Services

Text-On-Demand & Reliant AccountAlerts

Get information about your electricity usage and your Reliant account in an instant. Now, you can have your latest usage estimates delivered via text message and even see what your next bill might look like based on your usage to date.

Log in to sign up

Compare your usage

Request and receive a text with your monthly usage

Just send any of the keywords below to 697697 after activating your mobile number online.* Message and data rates may apply.

Bill To receive the amount and due date for your next Reliant bill
Estbill To receive an estimate of your next bill based on your usage so far this month
Cost To receive the amount and electricity charges you have incurred so far this month
Usage To receive your usage in kilowatt-hours so far this month
Help For more information
Stop To stop receiving all text alerts

Take advantage of Text On-Demand today, and stay alerted and up-to-date with your electricity budget.

Compare your usage

Automatic alerts

Stay on top of your account with automatic Reliant AccountAlerts. These periodic text messages sent directly to your phone are designed to help you manage your electricity budget.

You can receive text alerts that notify you:

  • Five days before your bill is due
  • When your current cost exceeds your budget
  • When your projected bill exceeds your budget
  • When you exceed your daily usage
  • When your daily usage spikes by 25 percent
  • Sign up for Reliant AccountAlerts today to gain greater control of your electricity usage and budget. Message and data rates may apply. The number and frequency of messages will vary based on the specific alert types selected in your Alerts and Contact Preferences.

More information

Terms, conditions and other restrictions
* Customers must have already opted in to receive alerts via text from the Contact Preferences page on the Account Management dashboard. Available only to customers with a smart meter. Message and data rates may apply. For Terms and Conditions, go to reliant.com/etrm.

Reliant AccountAlerts FAQs

  • Reliant AccountAlerts are alerts you can receive via text message or email. They contain information about your account, your bill, your electricity usage or other details. Some alerts can be sent to you automatically, and you can request other alerts on demand, as you need them. Reliant AccountAlerts options are available on the Contact Preferences page. The types of alerts available are slightly different for customers on the Reliant SmartStart Plan®, who prepay for their electricity.
  • To receive automatic alerts, go to the Contact Preferences page and select the checkboxes next to the alerts you would like to receive. To receive text on demand alerts, text any of the keywords listed in the answers below to 697697. 

    (Note that some Reliant AccountAlerts options are required for customers on the Reliant SmartStart Plan®, who prepay for their electricity.)

  • On the Contact Preferences page, you can sign up for a variety of automatic alerts:

    • Receive an alert five days before your Reliant bill is due (Note: If this alert does not reach you, you are still responsible for paying your bill on or before the due date.)
    • Receive an alert when your electricity charges for the month exceed a specific amount that you determine 
    • Receive an alert when your projected total bill for the month exceeds a specific amount that you determine (This projection is not your actual bill; it is only an estimate and may not include charges such as non-electricity services or corrections made to the account.)
    • Receive an alert if your average daily usage exceeds a specific amount that you determine 
    • Receive an alert if your usage on a specific day is at least 25 percent higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)

    (Note that these options are different for customers on the Reliant SmartStart Plan®, who prepay for their electricity.)

  • Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.

    • BILL — to receive the amount and the due date of your current Reliant bill 
    • ESTBILL — to receive an estimate of your next bill based on your usage so far this billing cycle 
    • COST — to receive the amount of electricity charges you've incurred so far this month 
    • USAGE — to receive your usage in kilowatt-hours so far this month 
    • HELP — for resources to answer questions about your account 
    • STOP — to stop receiving all text messages from Reliant; this will have no other effect on your account 

    (Note that these options are different for customers on the Reliant SmartStart Plan®, who prepay for their electricity.) 

    View the Reliant AccountAlerts terms and conditions and privacy policy.

Reliant AccountAlerts for SmartStart Customers FAQs

  • On the Contact Preferences page, you can sign up for a variety of automatic alerts: 
    • Receive a payment confirmation alert when your account has been updated to reflect a recent payment* 
    • Receive a weekly balance alert with your balance and estimated days left* 
    • Receive a low balance alert when your account balance is estimated to drop below $5 in seven days or less, based on average electricity usage* 
    • Receive an alert if your average daily usage exceeds a specific amount that you determine 
    • Receive an alert if your usage on a specific day is at least 25 percent higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)
    *Payment confirmation, weekly balance and low balance alerts (via text message or email) are mandatory communications as part of the Reliant SmartStart Plan®
  • Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.
    • BAL — to receive your current account balance 
    • USAGE — to receive your usage in kilowatt-hours so far this month 
    • HELP — for resources to answer questions about your account 
    • STOP — to stop receiving all text messages from Reliant (Please ensure that you have elected to receive email communications so we can send you low account balance alerts and other critical notifications.)  

    View the Reliant AccountAlerts terms and conditions and privacy policy.