Winter is here, thermometer with sky

Together with Texas

As Texas recovers, we're here for you with tips and resources

Winter is here, thermometer with sky

Texas is our home and our customers are our neighbors. We know many in our community are left with worry and confusion following the winter storm, and we stand ready to help.

Will my rate increase as a result of the recent spikes in real-time market prices?

Reliant’s residential fixed rate and month-to-month plans are not tied to real-time market prices, insulating our residential customers from extreme wholesale power price swings. If you are currently on a month-to-month plan and are concerned about how much you’ll pay, call us at 1-866-222-7100 to find a plan that may fit your needs better.

Will I be moved to a Provider of Last Resort (POLR)?

The winter storm has unfortunately brought about many challenges and uncertainty. We've even heard that some customers are concerned they may be transitioned to a POLR following this week’s events. One thing we can assure you of is that Reliant will continue to be here to serve you. Since 2001, millions of Texans have trusted us to power their homes. While other providers may come and go, Reliant is here for the long haul.

Financial Assistance Covid Heart

Payment assistance

Keeping up with bills and due dates can be hard sometimes. We understand, and we want to lighten your load.

See assistance options ›

NRG energy

Winter Storm Relief

Our $10 million commitment includes funding to these efforts:

Community Support

Community support

Supporting nonprofits who serve our communities with grants and pro-bono work addressing immediate needs, including food, water, and temporary or damaged housing.

Customer Support

Customer support

Providing direct financial relief to NRG customers impacted by the winter storm.

Employee Support

Employee support

Aiding affected employees by allocating additional funding to the NRG Employee Relief Fund, which assists those facing financial challenges immediatedly after a natural disaster or another unforeseen event.

NRG, Reliant’s parent company, has committed
$10 million in cash and resources toward helping Texas recover. This is the place we call home, and we feel it’s essential we do our part for those here who are struggling.

Reliant Gives

Giving back to the places we call home

To support our neighbors in need after the unprecedented Winter Storm Uri, Reliant and parent company NRG Energy, Inc. are making an initial $3 million commitment in cash donations to the communities we serve to address food and water shortages, temporary or damaged housing and the overall recovery effort across Texas. The donations are part of our community program, Reliant Gives, and our parent company, NRG Energy, Inc.’s $10 million in relief to Texas communities.

The initial list of nonprofit partners includes:

  • American Red Cross
  • Houston Food Bank
  • Houston Harris County Winter Storm Relief Fund
  • Kids' Meals, Inc.
  • Metrocrest Services
  • Network of Community Ministries
  • North Texas Food Bank
  • Rebuilding Together Houston
  • SBP
  • Tarrant Area Food Bank
  • We Are All Human

An additional $500,000 is being provided to Reliant’s CARE program that works with nonprofit agencies to assist residential customers, including seniors and low-income families, with paying their Reliant electricity bills.

Read the full Reliant press release ›

Read the full NRG press release ›

Recovery after a power outage

Recovery tips

  • If your home was without power during the storm and you’re still experiencing issues with electricity, contact your utility company.
  • If you haven’t restocked your home emergency kit, or if you need to build one, here’s a guide to ensuring you have what you need:https://www.ready.gov/kit.
  • Plan for the future: stock up on non-perishable foods and backup power sources and establish how you’ll contact loved ones if communications are interrupted.
  • Check appliances around your home to be sure they’re functioning correctly. Power surges following an outage can damage appliances due to a “tidal wave” of electricity.
  • Leave repairs of electrical equipment to the professionals. If your home was without power during the storm and you’re still experiencing issues with electricity, contact your utility company and never attempt to fix electrical problems on your own.
  • If you have burst pipes that require professional repairs, be sure that you’re seeking verified contractors to work on your home. Plumbers with proper certifications will ensure that repairs are completed correctly and that no additional damage is done.
  • Never taste food to find out if it’s still safe to eat
  • When in doubt, throw it out! Discard perishable (meat, poultry, seafood, milk and eggs, etc.) food that has been exposed to temperatures 40 degrees or higher for two hours or more, or that has an unusual odor, color or texture.
  • Perishable food that is not adequately stored can lead to illness if consumed, even if thoroughly cooked.
  • If the power is out for more than a day, discard any medication that should be refrigerated, unless the drug’s label says otherwise. If a life depends on the refrigerated drugs, consult a doctor or pharmacist and use medicine only until a new supply is available.
  • Check on loved ones who may still be without power or heat and keep in regular contact.

If you would like more information about recovering from the storm, there are resources available as you move forward.

Start here ›

Post freeze clean up and plumbing guide ›

Reduce Energy

Tips to reduce your energy usage

  • Set the thermostat to 68 degrees or lower
  • Run fans clockwise to push hot air down
  • Turn off and unplug non-essential lights, electronics and appliances
  • Avoid using large appliances like your oven, washing machine, dryer and dishwasher
  • Open blinds and curtains to take advantage of the sun's natural heat during the day
  • Close blinds and curtains at night to reduce the amount of heat lost through windows 
Need to report an outage?

To keep lines open for emergencies, please do not call 911 to report a power outage. Instead, contact your transmission and distribution utility provider.

Learn how to report an outage › 

For medical emergencies, please call 911.