NRG Text Message FAQs

Text Messages from Reliant - Terms and Conditions

  • You can stop receiving text messages at any time by going to the Contact Preferences page and unchecking the box(es) next to the alert(s) you want to discontinue. Or, you can text STOP to 697697 on your wireless device to be unsubscribed from all Reliant text messages sent to that phone number. (Note that some Reliant AccountAlerts options are required for customers on the Reliant SmartStart Plan®, who pre-pay for their electricity.)
  • View our Privacy Statement to learn about our commitment towards protecting your personal information.
  • Participating carriers include:

    • ACS Wireless Alltel (Verizon Wireless)
    • Appalachian Wireless
    • AT&T 
    • Bluegrass Cellular
    • Boost Mobile
    • C Spire Wireless (formerly Cellsouth)
    • Carolina West Wireless
    • Cellcom Cellular One of East Central Illinois
    • Cincinnati Bell Wireless Cricket® Duet IP 
    • CTC Telecom
    • Epic Touch
    • Farmers Mutual Telephone Co
    • GCI Communications
    • Hawkeye (Chat Mobility)
    • Hawkeye (Northwest Missouri Cellular)
    • Illinois Valley Cellular
    • Inland Cellular
    • MetroPCS
    • Mobi PCS
    • Mosaic Telecom
    • Nex-Tech Wireless
    • nTelos
    • Panhandle Telecommunications (PTCI)
    • Peoples Pioneer
    • SprintTM
    • Thumb Cellular
    • T-Mobile®
    • U.S. Cellular®
    • Union Telephone Company
    • United Wireless
    • Verizon Wireless
    • Virgin Mobile®
    • West Central Wireless
  • The number and frequency of text messages will vary based on the programs and selections for which you opted in. Some messages are received on-demand by texting keywords to 697697. Others can be set up to occur periodically. Reliant will not send any text messages you did not opt in to receive.

  • Currently, text messages are only available to subscribers with United States phone numbers.
  • Reliant does not charge a fee for text messages, but message and data rates may apply. Depending on your text plan, you may be charged by your wireless carrier.
  • If you have a question about text messages, we offer 24/7 customer support at 713-207-7777 or 1-866-222-7100. You can also email us at service@reliant.com or text HELP to 697697.

Reliant AccountAlerts FAQs

  • Reliant AccountAlerts are alerts you can receive via text message or email. They contain information about your account, your bill, your electricity usage or other details. Some alerts can be sent to you automatically, and you can request other alerts on demand, as you need them. Reliant AccountAlerts options are available on the Contact Preferences page. The types of alerts available are slightly different for customers on the Pay as you Go plan, who prepay for their electricity.
  • To receive automatic alerts, go to the Contact Preferences page and select the checkboxes next to the alerts you would like to receive. To receive text on demand alerts, text any of the keywords listed in the answers below to 697697. 

    (Note that some Reliant AccountAlerts options are required for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)

  • On the Contact Preferences page, you can sign up for a variety of automatic alerts:

    • Receive an alert five days before your Reliant bill is due (Note: If this alert does not reach you, you are still responsible for paying your bill on or before the due date.)
    • Receive an alert when your electricity charges for the month exceed a specific amount that you determine 
    • Receive an alert when your projected total bill for the month exceeds a specific amount that you determine (This projection is not your actual bill; it is only an estimate and may not include charges such as non-electricity services or corrections made to the account.)
    • Receive an alert if your average daily usage exceeds a specific amount that you determine 
    • Receive an alert if your usage on a specific day is at least 25 percent higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)

    (Note that these options are different for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)

  • Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.

    • BILL — to receive the amount and the due date of your current Reliant bill 
    • ESTBILL — to receive an estimate of your next bill based on your usage so far this billing cycle 
    • COST — to receive the amount of electricity charges you've incurred so far this month 
    • USAGE — to receive your usage in kilowatt-hours so far this month 
    • HELP — for resources to answer questions about your account 
    • STOP — to stop receiving all text messages from Reliant; this will have no other effect on your account 

    (Note that these options are different for customers on the Reliant Pay as you Go plan, who prepay for their electricity.) 

    View the Reliant AccountAlerts terms and conditions and privacy policy.

Reliant AccountAlerts for Pay as you Go Customers FAQs

  • On the Contact Preferences page, you can sign up for a variety of automatic alerts: 
    • Receive a payment confirmation alert when your account has been updated to reflect a recent payment* 
    • Receive a weekly balance alert with your balance and estimated days left* 
    • Receive a low balance alert when your account balance is estimated to drop below $5 in seven days or less, based on average electricity usage* 
    • Receive an alert if your average daily usage exceeds a specific amount that you determine 
    • Receive an alert if your usage on a specific day is at least 25 percent higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)
    *Payment confirmation, weekly balance and low balance alerts (via text message or email) are mandatory communications as part of the Reliant Pay as you Go plan. 
  • Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.
    • BAL — to receive your current account balance 
    • USAGE — to receive your usage in kilowatt-hours so far this month 
    • HELP — for resources to answer questions about your account 
    • STOP — to stop receiving all text messages from Reliant (Please ensure that you have elected to receive email communications so we can send you low account balance alerts and other critical notifications.)  

    View the Reliant AccountAlerts terms and conditions and privacy policy.