Security and Home Automation Services provided by Reliant Energy Retail Services, LLC d/b/a Reliant, TXB19469, 1201 Fannin Street, Houston, Texas 77002. Terms and conditions apply. For complete terms and conditions, visit reliant.com/connectterms. Reliant is a service mark of Reliant Energy Retail Holdings, LLC. ©2018 NRG Energy, Inc. All rights reserved.
Help. I accidentally set off my alarm and can’t remember my code.The monitoring center will call you to verify you are not experiencing an active alarm and turn off your system. They will require the identification code you set up when the system was installed. Reliant Technical Support cannot turn off the alarm for you.
Why didn’t I receive a call when I accidentally set off my alarm system?Monitoring centers know that accidents happen, and dispatchers try to minimize police response to these false alarms. If you entered your code to disarm your alarm within 30 seconds, it will cancel the signal being sent to your alarm monitoring station.
Do I need to obtain an alarm permit? How much does this cost? Who do I register with?Most municipalities require that you register your alarm system with the municipality. Visit your municipality’s website for more details. Regulations differ by municipality, so please check with your town/city. Note that some municipalities will issue a fine if they are called to respond and an alarm permit has not been issued.
How do I obtain an alarm permit?Alarm permit requirements differ by municipality. Check with your municipality for specific requirements.
I've lost my phone. How do I remove access to my account?Log in to the Web portal and click on the "Mobile" tab. At the bottom of the page, there is a "Lost your mobile device" section. Use the dropdown menu to disable automatic login from a mobile device.
Do you provide home security for people who rent apartments or houses?Unfortunately, we cannot provide monitored services for renters.
Do I have to have a home phone line to be monitored?All of our alarm systems are wireless, so you do not need a home phone line.
Are your alarm systems wireless?Yes, all of our alarm systems use cellular communications with the monitoring center. Our systems do not rely on a phone line and will send a signal even if the security panel is damaged. Within the house, our alarm panel is capable of communicating with both wireless and wired sensors.
What is your average response time?The average response time for our monitoring center is less than 30 seconds for an alarm event.
Can I arm my alarm system from my phone?Yes. You can arm your system remotely from anywhere in the world using your smartphone, tablet or any Internet-connected device.
Who do I call if I need technical support?Call 1-844-295-5556.
Who do I call if I have billing questions?Call 1-844-295-5556.
What are your service territories?We currently offer services in Houston and Dallas. Please call 1-844-295-5556 for more details.
What happens if I buy a new home within the 36-month agreement?If you move after one year, your service can be transferred as long as your home is still within our service area. The transfer of your package equipment will be free as long as you sign a new 36-month term.
Who do I call if I need to transfer my service?Call 1-844-295-5556.
Security by Reliant (Text Messages) - Terms and Conditions
How do I opt in?To receive notifications, you can call us at 1-844-295-5556 and provide our call center agent your mobile phone number. The agent will send you a welcome message via text message on your mobile device, and you will be able to receive notifications.
How do I opt out?You can text STOP to 732735 on your wireless device to be unsubscribed from all Security by Reliant text messages sent to that phone number.
How many text messages will I receive?You will receive an opt-in text. When you have a scheduled installation or service appointment, you will then receive two appointment reminders and a notification when our technician is on the way to your home. Security by Reliant will not send any text messages that you do not opt in to receive.
Do text messages work with international numbers?Currently, text messages are only available to subscribers with United States phone numbers.
Is there a fee to receive text messages from Security by Reliant?Security by Reliant does not charge a fee for text messages, but message and data rates may apply. Depending on your text plan, you may be charged by your wireless carrier.
Where can I get more information about text messages from Security by Reliant?
If you have a question about text messages, please call us at 1-844-295-5556.
For HELP with Security by Reliant text messages, please text HELP to 732735.
Who are the participating wireless carriers?
Participating carriers include:
- ACS Wireless Alltel (Verizon Wireless)
- Appalachian Wireless
- Bluegrass Cellular
- Boost Mobile
- C Spire Wireless (formerly Cellsouth)
- Carolina West Wireless
- Cellcom Cellular One of East Central Illinois
- Cincinnati Bell Wireless Cricket® Duet IP
- CTC Telecom
- Epic Touch
- Farmers Mutual Telephone Co
- GCI Communications
- Hawkeye (Chat Mobility)
- Hawkeye (Northwest Missouri Cellular)
- Illinois Valley Cellular
- Inland Cellular
- Mobi PCS
- Mosaic Telecom
- Nex-Tech Wireless
- Panhandle Telecommunications (PTCI)
- Peoples Pioneer
- Thumb Cellular
- U.S. Cellular®
- Union Telephone Company
- United Wireless
- Verizon Wireless
- Virgin Mobile®
- West Central Wireless