NRG Awards and Recognition

Awards and Recognition

Customer Satisfaction

Reliant is pleased to have earned an A+ BBB Rating and a 4.5 Google Star rating. This speaks to the dedicated approach we have towards meeting the needs of our customers. We are honored by the recognition and positive customer reviews, and we will continue to strive for the highest level of customer satisfaction by providing customers with the commitment they deserve.

Recognition like this helps us measure our progress as we work toward improving the experience of all our Reliant customers every day. We are proud to showcase the recent achievements our employees and customers have helped us earn.

Temkin Group Icon

2017 Temkin Group CX Excellence Award Winner

CX Elite Award Logo

MartizCX Elite Award

Dynatrace Logo

Dynatrace Digital Transformation Command Performance Award

2017 Temkin Group CX Excellence Award Winner

Across all industries, sectors, and regions, organizations are findings ways to improve customer experience in a sustainable manner. The Temkin Group CX Excellence Award is meant to highlight those efforts. We received this award due to our transformative efforts to improve customer experience. Reliant's Customer First team recently evolved from a dedicated department to a hub-and-spoke structure that relies on 15 subject matter experts, or “fanatics,” to drive the customer experience. This transition was a resounding success, and is an excellent example of our commitment to our customers. 

MaritzCX Elite Award

The CX Elite Award recognizes excellence in customer experience (CX) strategy, execution and results each year. In 2017, Reliant was one of 15 honorees. We've been working hard to continually improve what we provide for customers and how we respond to their needs. The changes we made resulted in our highest annual customer renewal rate to date, a factor that contributed to our win.

As Mike Sinoway, CEO of MaritzCX, said "In today's competitive energy services environment, electricity providers-as a matter of survival-must listen, understand and build programs that deliver a high-value return for their customers.... Reliant is a standout example of delivering an outstanding CX program. We congratulate them and are honored to recognize their achievements with the CX Elite Award recognition." 

Read more about the award 

Dynatrace Digital Transformation Command Performance Award for 2017

From 2015 to 2017, Reliant and our parent company NRG have focused on improving the digital experience for our customers. Dynatrace recognized those efforts, including NRG in their list of 2017 customer award winners. The Command Performance award is given to the company with the most visionary and mature digital model among Dynatrace customers. 

For more about our digital transformation, check out this blog entry from Dynatrace

Reliant electricity plans

When you get electricity from Reliant, you also get our award-winning, 24/7 customer service, access to the Reliant App and a toolkit of resources to help you save energy and money, including paperless billing, AutoPay, energy-saving tips, an online dashboard and a weekly summary email.

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