Awards & Recognition
Awards & Recognition
We're proud to be recognized as one of the most respected Texas energy company. Check out some of the awards and accreditations we've been honored to receive.
Recognitions help us measure our progress as we work toward improving the experience of all our Reliant customers every day. We are proud to showcase the recent achievements our employees and customers have helped us earn.
Forseee Utilities Customer Experience Insights
ForeSee, the pioneer in voice-of-customer solutions, released its 2018 Utilities Customer Experience (CX) Insights report. Based on survey data from over 6,000 customers of 25 top utility providers in the U.S. Reliant ranked number one in Overall Customer Experience. Conducted in February of 2018, the Utility CX Insights report is the first study of its kind to assess customer experience with national utility providers. The study is comprised of the largest electricity providers based on revenue and number of residential customers served, and includes a combination of both individual providers and holding companies.
MaritzCX Elite Award
For the second year in a row, Reliant has won a MaritzCX Elite Award. After winning this award last year, we worked hard to continue our efforts to produce the best customer experience possible. Through this process, we completed several enhancements to our shopping, enrollment and account management experience. We are pleased to be receiving this award under the category of Excellence in Transforming an Organization.
Temkin Group CX Excellence Award Winner
Across all industries, sectors, and regions, organizations are findings ways to improve customer experience in a sustainable manner. The Temkin Group CX Excellence Award is meant to highlight those efforts. We received this award due to our transformative efforts to improve customer experience. Reliant's Customer First team recently evolved from a dedicated department to a hub-and-spoke structure that relies on 15 subject matter experts, or "fanatics," to drive the customer experience. This transition was a resounding success, and is an excellent example of our commitment to our customers.
MaritzCX Elite Award
The CX Elite Award recognizes excellence in customer experience (CX) strategy, execution and results each year. In 2017, Reliant was one of 15 honorees. We've been working hard to continually improve what we provide for customers and how we respond to their needs. The changes we made resulted in our highest annual customer renewal rate to date, a factor that contributed to our win.
As Mike Sinoway, CEO of MaritzCX, said "In today's competitive energy services environment, electricity providers-as a matter of survival-must listen, understand and build programs that deliver a high-value return for their customers.... Reliant is a standout example of delivering an outstanding CX program. We congratulate them and are honored to recognize their achievements with the CX Elite Award recognition."
Dynatrace Digital Transformation Command Performance Award
From 2015 to 2017, Reliant and our parent company NRG have focused on improving the digital experience for our customers. Dynatrace recognized those efforts, including NRG in their list of 2017 customer award winners. The Command Performance award is given to the company with the most visionary and mature digital model among Dynatrace customers.
For more about our digital transformation, check out this blog entry from Dynatrace ›
Ratings & Reviews
Reliant is pleased to have earned an A+ BBB Rating and a 4 plus Google Star rating. This speaks to the dedicated approach we have towards meeting the needs of our customers. We are honored by the recognition and positive customer reviews, and we will continue to strive for the highest level of customer satisfaction by providing customers with the commitment they deserve.
What our customers are saying
Whenever I call or need some service the Reliant representatives are exceptional, obviously including those who speak Spanish. The 24 hour service by e-mail communication is excellent and the APP on my personal phone works at 100%. Reliant are also reasonable in price and the service is well satisfying.
- Ruth S.