NRG Awards and Recognition

Awards and Recognition

We're proud to have received awards for outstanding customer service and digital innovation. Recognition like this helps us measure our progress as we work toward improving the experience of all our Reliant customers every day. Some of our recent achievements are outlined below.

CX Elite Award Logo

MartizCX Elite Award

Dynatrace Logo

Dynatrace Digital Transformation Command Performance Award

MaritzCX Elite Award

The CX Elite Award recognizes excellence in customer experience (CX) strategy, execution and results each year. In 2017, Reliant was one of 15 honorees. We've been working hard to continually improve what we provide for customers and how we respond to their needs. The changes we made resulted in our highest annual customer renewal rate ever in 2016, a factor that contributed to our win.

As Mike Sinoway, CEO of MaritzCX, said "In today's competitive energy services environment, electricity providers-as a matter of survival-must listen, understand and build programs that deliver a high-value return for their customers.... Reliant is a standout example of delivering an outstanding CS program. We congratulate them and are honored to recognize their achievements with the CX Elite Award recognition." 

Read more about the award 


Dynatrace Digital Transformation Command Performance Award for 2017

From 2015 to 2017, Reliant and our parent company NRG have focused on improving the digital experience for our customers. Dynatrace recognized those efforts, including NRG in their list of 2017 customer award winners. The Command Performance award is given to the company with the most visionary and mature digital model among Dynatrace customers. 

For more about our digital transformation, check out this blog entry from Dynatrace


Reliant electricity plans

When you get electricity from Reliant, you also get our award-winning, 24/7 customer service and a toolkit of resources to help you save energy and money, including paperless billing, AutoPay, energy-saving tips, an online dashboard and a weekly summary email.

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