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    At Reliant, the well-being of our customers and our communities is at the heart of everything we do. It’s why we’ve continued to adapt throughout every phase of the COVID-19 (coronavirus) pandemic, working to keep Texans powered, energized and connected to one another.

     
     
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    Energy Management
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    Customer service

    Looking for an electricity plan?

    We can help with the best fit for your budget and your changing energy needs. Let's get started ›

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    Customer support

    We want to give everyone in our communities access to the electricity they need during this trying time, regardless of their financial circumstances. If you’ve been financially affected by the COVID-19 pandemic, contact us 24/7 to learn about our CARE program, payment extensions and deferred payment plans.

    Reach us 24/7 via online chat, at 1-866-222-7100 or on the Reliant app.

    Resources for our business customers

    If your business has been financially affected, additional resources are available through the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act. Learn more at txbiz.org/corona.

    Business customers can contact us Monday through Friday, 7AM - 7PM, at 1-866-660-4900.

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    Giving back to the places we call home

    In support of first responders and the most vulnerable in Texas, Reliant donated over $1 million to local community relief funds and initiatives that are helping protect frontline workers and those adversely impacted by COVID-19. The donations are part of our community program, Reliant Gives, providing support across the state of Texas and our parent company, NRG Energy, Inc.’s $2 million donation to pandemic relief efforts.


    The donations continue to support the following initiatives:

    Baylor Scott & White

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    At the onset of the pandemic, Reliant contributed $100,000 to Baylor Scott & White, Texas’ largest donor-supported hospital system.

    • This funding helped increase MyBSW Health app users from 800,000 to 1.7 million. The app’s “Covid Journey” remote-monitoring feature allows patients diagnosed with COVID-19 to connect to care during quarantine.
    • Additionally, funds supported 50,000 telehealth visits, vital to diagnosing COVID-19 early in the pandemic. This accelerated move to telehealth will benefit patients today and for decades to come.

    Houston Methodist Hospital and the Reliant Innovation Fund

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    Through the Reliant Innovation Fund, we are supporting groundbreaking efforts by Houston Methodist critical care physicians, who are combining engineering and medical expertise.

    • Two Methodist physician-scientists have been awarded a total of $100,000 to fund critical care solutions focusing on brain and lung health related to COVID-19.
    • In addition, the fund awarded a $30,000 grant to fund the CareSense app, which helps COVID-19 patients connect to care after their initial diagnosis.

    Created in 2020, the Reliant Innovation Fund supports the Center for Critical Care physician scientists in collaboration with students from the Engineering Medicine (EnMed) program, a unique collaborative endeavor between Houston Methodist and Texas A&M university that allows students to graduate with Medical Doctorates and Masters of Engineering degrees in four years.

     

    The Houston Frontline Fund, providing PPE to first responders and essential personnel

    The Greater Houston COVID-19 Recovery Fund, helping the region’s most vulnerable neighbors meet their basic needs

    The MedStar Mobile Healthcare Foundation, equipping North Texas-area first responders with personal protective equipment

    Fort Bend Forward, supporting the production of personal protective equipment for first responders in Fort Bend

    The Texas COVID Relief Fund administered by OneStar Foundation, providing critical funding and resources across the state

    GRACE, Metrocrest Services, Mission Arlington and Network of Community ministries, providing critical resources to communities in Dallas-Forth Worth

    Comp-U-Dopt's computer drive-through program, providing computers to students to learn safely at home

     

    Learn more about Reliant's ongoing commitment across Texas ›

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    Powering Texans is our purpose

    At Reliant, we embrace the responsibility that comes with providing a critical service – and we prepare accordingly. Our robust and comprehensive business continuity plan ensures that during extreme circumstances, like those caused by the novel coronavirus pandemic, we can continue to seamlessly deliver the electricity every Texan needs.

    As pandemic-related protocols are in flux across Texas, Reliant team members continue to make health and safety top priorities. To help curtail any further spread of COVID-19, the vast majority of our team is currently splitting work weeks between remote and office locations. Wherever we work, we diligently practice thorough health and safety measures. And we remain connected and equipped with the tools necessary to do our jobs safely and effectively. All so you can stay powered.

    Remember, when it comes to connecting with us, Reliant gives you plenty of ways to manage your electricity from home. Visit Reliant.com to check on your account, pay your bill or chat with a service expert. Reach us via the Reliant app. Or speak with a live agent anytime, at 1-866-222-7100.

    Energy-saving work-from-home tips

     
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    Putting health and safety first

    Reliant has taken diligent steps to help ensure the well-being of our valued customers.

    When our home security techs visit customers’ homes, they take the following health and safety steps.

    • Before entering a customer’s home, our techs will fully sanitize their hands and devices
    • Techs are equipped with gloves, masks and shoe covers
    • Our techs observe social distancing precautions when visiting a home
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    Energy management tools

    You may still be spending more time at home these days and using more electricity than usual. Know that Reliant is here, with tools and tips that can help you manage your energy usage. We can even recommend plans that may be a better fit for your budget and your new work-from-home routine.

    • Set up an online account – View your usage, compare it to homes like yours and see your projected bill
    • Install the Reliant app – Monitor and manage your account from your Apple or Android smartphone
    • Subscribe to the Weekly Summary Email – Stay up to speed with week-to-week and even day-to-day usage tracking
    • Talk to Google Assistant – Link your Reliant account to Google Assistant and use simple voice commands to monitor your energy usage
    • Reach us 24/7 – If you’d like to discuss your plan and usage, chat with us on Reliant.com or speak with a service expert at 1-866-RELIANT
    • Stay prepared with Goal Zero – Count on portable and backup power solutions from the Goal Zero line of products
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    Ready for the long haul

    With Reliant as your power provider, you’ll know that every time you flip a switch, we’ve got your back. While other companies may come and go, Reliant has long-standing, rock-solid footing and deep roots in communities all across Texas.

    We’ll continue delivering the electricity, home security and HVAC protection plans that our customers count on. That’s Reliant’s promise to our neighbors across Texas. Because, even though we’re a bit farther apart these days, we’re all in this together.

    Terms, conditions and other restrictions

    Apple is a trademark of Apple Inc., registered in the U.S. and other countries. 

    Google Assistant and Android are trademarks of Google LLC. A limited warranty is only provided by Google, and except for that limited warranty, Reliant and Google make no warranties. Reliant is not affiliated with Google or the products and services it markets. 

    Battery-powered, portable solar products offered by Goal Zero, LLC. Goal Zero is a registered trademark of Goal Zero LLC. Reliant makes no representations or warranties of any kind, with respect to Goal Zero products or services. Both companies are wholly owned subsidiaries of NRG Energy, Inc.