We're here to help
you light the way
At Reliant, the well-being of our customers and our communities is at the heart of everything we do. It’s why, when faced with the unprecedented impact of COVID-19 (Coronavirus), we’re working like never before to keep Texans powered, energized and connected to one another.
Customers
Employees
Community
Safety
Energy Management
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Customer support
We want to give everyone in our communities access to the electricity they need during this trying time, regardless of their financial circumstances. If you’ve been financially affected by the COVID-19 pandemic, contact us 24/7 to learn about our CARE program, payment extensions and deferred payment plans.
Reach us 24/7 via online chat, at 1-866-222-7100 or on the Reliant app.
Resources for our business customers
If your business has been financially affected, additional resources are available through the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act. Learn more at txbiz.org/corona.
Business customers can contact us Monday through Friday, 7AM - 7PM at 1-866-660-4900.
Giving back to the places we call home
To support first responders and the most vulnerable in Texas, Reliant has donated over $1 million to local community relief funds and initiatives to protect frontline workers and those adversely impacted by COVID-19. The donations are part of our community program, Reliant Gives, to provide support across the state of Texas and our parent company, NRG Energy, Inc.’s $2 million donation to pandemic relief efforts.
The donations will support the following initiatives:
The Houston Frontline Fund, providing PPE to first responders and essential personnel
The Greater Houston COVID-19 Recovery Fund to help the region’s most vulnerable neighbors meet their basic needs
The MedStar Mobile Healthcare Foundation to equip North Texas-area first responders with personal protective equipment
Fort Bend Forward to support production of personal protective equipment for first responders in Fort Bend
The Texas COVID Relief Fund administered by OneStar Foundation to provide critical funding and resources across the state
Baylor Scott & White to support remote monitoring of COVID patients
Houston Methodist Hospital to support critical care innovations
GRACE, Metrocrest Services, Mission Arlington and Network of Community ministries providing critical resources to communities in Dallas-Forth Worth
Comp-U-Dopt's computer drive through program, providing computers to students to learn safely at home
Working in new ways to keep you powered
At Reliant, we embrace the responsibility that comes with providing a critical service – and we prepare accordingly. Our robust and comprehensive business continuity plan ensures that during extreme circumstances, like those caused by the novel Coronavirus pandemic, we can continue to seamlessly deliver the electricity every Texan needs.
As many pandemic-related protocols are being eased across the state, Reliant team members are still social distancing and working from home. Concurrently, we are preparing for a phased, systematic return to our office locations, where we will undertake thorough health and safety measures designed to combat the spread of Covid 19. In the meantime, we remain equipped with remote connectivity and the tools necessary to do our jobs safely and effectively. All so you can stay powered.
Remember, when it comes to connecting with us, Reliant gives you plenty of ways to manage your electricity from home. Visit Reliant.com to check on your account, pay your bill or chat with a service expert. Reach us via the Reliant app. Or speak with a live agent anytime, at 1-866-222-7100.
Putting health and safety first
Reliant has taken diligent steps to help ensure the well-being of our valued customers.
When our home security and HVAC techs visit customers’ homes, they take the following health and safety steps.
- Before entering a customer’s home, our techs will fully sanitize their hands and devices
- Techs are equipped with gloves, masks and shoe covers
- Our techs observe social distancing precautions when visiting a home
Energy management tools
You’re probably spending more time at home these days and using more electricity than usual. Know that Reliant is here, with tools and tips that can help you manage your energy usage. We can even recommend plans that may be a better fit for your budget and your new work-from-home routine.
- Set up an online account – View your usage, compare it to homes like yours and see your projected bill
- Install the Reliant app – Monitor and manage your account from your Apple or Android smartphone
- Subscribe to the Weekly Summary Email – Stay up to speed with week-to-week and even day-to-day usage tracking
- Talk to Google Assistant – Link your Reliant account to Google Assistant and use simple voice commands to monitor your energy usage
- Reach us 24/7 – If you’d like to discuss your plan and usage, chat with us on Reliant.com or speak with a service expert at 1-866-RELIANT
- Stay prepared with Goal Zero – Count on portable and backup power solutions from the Goal Zero line of products
Ready for the long haul
With Reliant as your power provider, you’ll know that every time you flip a switch, we’ve got your back. While other companies may come and go, Reliant has long-standing, rock-solid footing and deep roots in communities all across Texas.
We’ll continue delivering the electricity, home security and HVAC services that our customers count on. That’s Reliant’s promise to our neighbors across Texas. Because, even though we’re a bit farther apart these days, we’re all in this together.
Apple is a trademark of Apple Inc., registered in the U.S. and other countries.
Google Assistant and Android are trademarks of Google LLC. A limited warranty is only provided by Google, and except for that limited warranty, Reliant and Google make no warranties. Reliant is not affiliated with Google or the products and services it markets.
Battery-powered, portable solar products offered by Goal Zero, LLC. Goal Zero is a registered trademark of Goal Zero LLC. Reliant makes no representations or warranties of any kind, with respect to Goal Zero products or services. Both companies are wholly owned subsidiaries of NRG Energy, Inc.