You can access your account information and manage your billing, payment and communication preferences 24 hours a day, seven days a week. Visit the Online Accounts Benefits page for more advantages you will enjoy.

If you are a customer and have set up your account for online access, log on now. If you are a customer and have not set up your account for online access, you will need to do so before you can log on. Set up online access to your account. And, for more details, view our interactive demo to see how easy it is to manage your account online.

To request a move out, call us at (713) 207-7777 or toll free (866) 222-7100 — 24 hours a day, 7 days a week.

• Online: If you’re moving within the Reliant Energy service area, you may be able to submit your transfer of service request using our convenient online process. It takes just a few minutes to complete, and all you need to get started is your new service address and your desired service start and stop dates.
• By Phone: “Texans helping Texans” is more than just our Call Center’s motto; it’s how our Customer Care Representatives approach every call they receive. They’re available 24 hours a day, seven days a week at (713) 207-7777 or toll free (866) 222-7100 to help you submit your transfer request in a matter of minutes.

You can get a rough estimate of your new bills by using our Reliant Energy Checkup tool and entering general info regarding your new home.

Yes. You can change your address and other information by logging on and going to the My Profile page.

Energy resources that are naturally replenishing are considered renewable. They are virtually inexhaustible in duration, but are limited in the amount of energy that is available per unit of time. Renewable energy resources include biomass, hydro, geothermal, solar, wind, ocean thermal, wave action and tidal action.

Wind energy is derived from a power plant that uses windmills or wind turbines to generate electricity.

You can quickly and easily sign up for service online or on the phone. Houston-area residents can call (713) 207-7777, 24 hours a day, seven days a week. Those outside of Houston can call toll-free (866) 222-7100 Monday – Saturday 7 a.m. to 11 p.m. and Sunday 12 to 9 p.m.

For customers starting service at a new address:

If you would like to start electricity service at a new location, your service can begin a minimum of two business days from signing up for service. The date your service starts with Reliant Energy may depend on satisfying certain requirements, such as paying a deposit or providing valid identification. Delays in satisfying these requirements will delay your service start date.

For customers switching from another electric provider:

If you are switching from another provider, you will begin receiving electricity from Reliant Energy at the time of your next regularly scheduled meter reading after Reliant is confirmed as your provider, which will usually occur within four to six weeks. Your first bill from Reliant Energy will arrive about four weeks after that date, reflecting your bill for the first month of usage. You will also receive a final bill from your current provider, reflecting your usage up to your switch date.

Switching service to Reliant Energy may depend on satisfying certain requirements, such as paying a deposit or providing valid identification. Delays in satisfying these requirements could delay the switching of your electricity service

Reliant requires a valid form of personal identification to verify that service is being established for the designated individual. This information is also needed to access your credit score for deposit requirements.

Reliant Energy requires a valid form of identification to verify that service is being established for the designated individual.

Please note that your enrollment will be held until an acceptable form of personal identification is received and verified, which may result in a delay of your requested date for electric service. If we do not receive or are unable to verify your personal identification your request for electric service will be cancelled. 

Acceptable forms of identification include:

• Valid state driver’s license or identification card*

• Social security card*

• Passport

• Military ID

• Government Employee ID

• Department of Corrections ID

• Alien Registration card

• Consulate ID / Matricula Consular (for any country)

*These are the only forms of ID accepted for online enrollment. 

If you have enrolled for service and were told that your enrollment is on hold for identification, please fax a copy of any one form of personal identification referenced above to Reliant Energy at 800-711-5114.

Include the following information on the fax cover sheet:

• your Reliant Energy account number

• the name on the electricity account

• address that will be receiving electricity

• your contact phone number

Please allow one business day from the time of your fax for processing.

Your service start may be delayed if your deposit requirement is not satisfied. There are a number of ways to have your deposit requirement taken care of so that service can begin. You can pay the deposit: 

• Online with a bank account or credit card by using your Reliant Energy account number. You can set up online access to your account to pay now.

• By calling our automated phone system at (713) 207-7777 or toll free (866) 222-7100 24 hours a day, 7 days a week and using your credit or debit card or bank account.

• At one of our nearby walk-up payment locations

• By mailing your payment to:

                Reliant Energy

                P.O. Box 650475

                Dallas, TX 75265-0475

Note: Paying by mail will delay the processing of your service request.

Low-income customers who receive food stamps, Medicaid, AFDC or SSI from the Texas Department of Human Services (TDHS) or who qualified for the LITE-UP Texas program may be eligible for deposit payment assistance on one-half of their deposit amount. Please contact us at (713) 207-7777 or toll-free (866) 222-7100 if you think you are eligible for this program.

A deposit may be required depending on your payment history with Reliant Energy and your credit score. To receive service from Reliant Energy, a credit check may be performed. If a deposit is required, you will need to satisfy that deposit to process your enrollment.

Yes. You may be able to arrange for one of the following as an alternative to paying a deposit.

• Satisfactory credit reference letter from your prior electricity provider. Contact your electricity provider and ask them to fax or mail your letter of credit to us at:
  Local Fax: (713) 488-4422
  Toll-Free Fax: (800) 563-0120
  
  Reliant Energy
  P.O. Box 3765
  Houston, TX 77253-3765
  
  
• Satisfactory Guarantee Agreement from a creditworthy Reliant Energy customer. Call us toll-free at (866) 222-7100 and provide the name, address, phone number and Reliant Energy account number of a customer who will sign a guarantee agreement for you. After verifying that the customer is eligible to act as a guarantor, we will send you a guarantee agreement to be signed by the current Reliant Energy customer.

 A deposit may be waived for these special circumstances:

• Senior Citizens. Reliant Energy may waive your deposit with proof that you are age 65 or older. Please note that your enrollment will be held until an acceptable proof of age is received, or until your deposit is paid or satisfied through other alternatives, which may result in a delay of your requested date for electric service.
• Victims of family violence. To waive your deposit requirement, fax a copy of your certification letter from the Texas Council on Family Violence to a fax number listed below. All documentation should include your Reliant Energy account number.

                Local Fax: (713) 488-4422
                Toll-Free Fax: (800) 563-0120

• Medical indigence. A certification letter establishing that you are medically indigent is required for your deposit to be waived.

To be considered medically indigent, you must meet the following guidelines:

• your household income must be at or below 150% of the poverty guidelines, as certified by a governmental entity or government-funded energy assistance program provider; AND

• you or your spouse must be certified by the person’s attending physician (medical doctor, doctor of osteopathy, nurse practitioner, registered nurse, state-licensed social worker, state-licensed physical or occupational therapist, or employee of an agency certified to provide home health services pursuant to 42 U.S.C. § 1395 et seq.) as being unable to perform three or more activities of daily living, as defined in 22 T.A.C.§ 218.2, OR

• your monthly out-of-pocket medical expenses exceed 20% of the household’s gross income.

For more information about this requirement, please contact a Reliant Energy representative at (713) 207-7777, or toll free (866) 222-7100 .

No. The system allows only one name be used as the account owner. However, multiple users can log in and manage their accounts online using the same username and password. Only the person who has the username and password to a specific online profile has the authority to manage that account.