Through the PowerHouse Program, Reliant Energy helps low-income and senior customers understand energy conservation, billing statements, and provides energy efficient home repairs.
Reliant Energy has donated volunteer time and $100,000 to provide repairs
and improvements to help senior or disabled Houstonians become more energy
efficient.
For the summer of 2008, Reliant Energy has several statewide programs that will aid residential critical-care customers, qualified low-income seniors and other low-income customers with electricity bill payment assistance.
From July 1 through September 30, 2008, our community assistance initiatives will include:
A moratorium on disconnecting electricity service for low-income seniors, critical-care customers and other low-income residential customers who contact Reliant Energy and agree to a payment plan
Waived residential customer deposits for qualified senior citizens
Deposit installments for qualified low-income residential customers
Extensions and payment plans for qualified residential customers
Special agents dedicated to residential customers who are eligible for social agency assistance or who need special arrangements
A $1 million annual commitment to assist low-income and elderly residential customers in paying their electricity bills through CARE (Community Assistance from Reliant Energy)
Average Billing to help manage bill size during the hottest months of the year for qualified residential customers
Competitive residential pricing plans with no long-term contracts or with up to 24 months of price security, except for changes in law or regulatory charges
To find out more about our community summer programs, call one of our Customer Care Representatives at (713) 207-7777 or (866) 222-7100.
The Low Income Deposit (L.I.D.) Program assists Reliant Energy customers in the Centerpoint (CNP) service territory to pay the deposit for their electricity service. The program is based on an “Each One Help One” approach whereby, after a 12 month period, deposit amounts are placed back in the L.I.D. fund to be used for deposit assistance for another eligible family. Since the program inception in 2006, Reliant has donated over $300,000 to help Texas residents pay their deposits.
Qualified benefactors in the CNP territory are:
Seniors aged 60-64 (deposit is waived for seniors 65 and above)
Families with children aged 6 years old or younger
Disabled
Three funded agencies assist Texans in 5 counties.
Harris County Social Services (713) 696-7900
Ft. Bend Social Services (281) 342-7300
Galveston County Community Action Council (409) 762-8418
Help is available. If you or someone you know meets the qualifications, please Reliant Energy toll free at (800) RELIANT or (800) 735-4268 for assistance.
The PowerHouse program was designed by Reliant Energy to educate residents on energy conservation, facilitate one-on-one meetings with seasoned first call resolution representatives to better understand their billing statement and discuss our products and services, as well as provide an opportunity for home energy efficient repairs in the 7 selected areas specifically for low-income and senior Reliant customers. The PowerHouse program benefits the attendees by providing the following:
Energy Efficiency Seminar – a 20 minute fun-filled energy efficiency session to educate CNP residents on ways to conserve electricity (open to all CNP residents regardless of REP).
Bill Review & Assistance – a face-to-face meeting with a seasoned Reliant representative to better understand their bill as well as services and/or pricing plans available to them.
Energy Efficiency Home Improvements – energy efficiency improvements and repairs for eligible low income and senior Reliant customers residing in the 7 selected communities. Home Improvements may include the following:
Attic Insulation
Refrigerator (refrigerator purchased prior to 1993)
One Window air conditioner
Door and window replacement and/ or treatment (if needed)
Participating Communities:
Acres Homes
Denver Harbor
E LittleYork, Settegast, & Trinity Gardens
Greater Fifth Ward
Greater Fondren
Independence Heights
Sunnyside, South Park, & Third Ward
Participating City of Houston Multi-service Centers:
Acres Homes MSC
Denver Harbor MSC
Market Street MSC
Sunnyside MSC
For more information about the PowerHouse program call 713-497-6666.
The CARE (Community Assistance from
Reliant Energy) Energy Assistance Program was created by Reliant Energy as our
way of offering a helping hand to Reliant customers during a difficult
time. The program is funded by contributions from the corporation and
customer donations.
Customers who qualify may receive this one-time annual assistance through
non-profit social service agencies in communities that are served by Reliant
Energy. These agencies review customer cases and qualify them based upon the
agency’s designated hardship criteria. Customers looking for assistance
can call 211 from anywhere in the state of Texas to locate the agencies with
CARE funding or contact one of the organizations listed below.
Rebuilding Together Houston (RTH) is a non-profit organization that provides
home repair services for low income, elderly and/or disabled Houston-area
homeowners. Each spring and fall, Reliant Energy volunteers team up with RTH to
work on its home repair projects. In 2005, approximately 100 Reliant Energy
employees volunteered to work on six homes in the Houston area.
In addition to rallying volunteers, Reliant Energy made a donation of $100,000
for the establishment of an Electricity Efficiency Program for RTH. This
program provides home improvements designed to permanently lower the
electricity usage of program clients who are also Reliant Energy
customers.
Home improvements provided through this program include:
Installation of R30 insulation in attics
Replacing window air conditioner units in poor and/or non-working
condition
Providing window air conditioner units to homes without an existing
unit
Replacing old refrigerators with energy-efficient models
Founded in 1982 and the successor to PSI Home Savers, RTH is funded by
donations and grants from corporations, churches, foundations, in-kind
contributions and public-sector funds. More than 97 percent of the resources go
directly to benefiting program clients.
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