Average Billing allows you to pay an averaged amount every month instead of adapting to the highs and lows of seasonal bills.

First, we add your current bill amount to the previous 11 months' bill amounts for your service address. We then take that total and divide the amount by 12 (or by the total months available for your service address). Finally, we add or subtract 1/12 of your Deferred Balance, which is the cumulative difference between your monthly Average Billing amount and your actual bill.

If there is no previous billing in your name at the service address, or you do not have 11 months bill amounts at the service address, we will take the previous usage at that service address and apply your current price to calculate your average monthly amount.

Each bill will reflect an Average Billing Amount, as well as your actual usage, current price and any Deferred Balance.

We offer several payment options, including Automatic Bank Draft and Automatic Credit Card Pay.

The Deferred Balance is the cumulative difference between your monthly Average Billing amount and your actual bill. If this amount is positive, 1/12 will be added; if it's negative, 1/12 will be subtracted. If you're a new Average Billing customer, the Deferred Balance will begin your second month of service. The amount can be found on your Reliant bill. 

Any credit balance will be applied to your final bill or refunded to you; any outstanding Deferred Balance will be due at that time.

If you have less than 11 months bill amounts at this service address, we will take the previous usage at the address and apply your current price to calculate your average monthly amount. 

We offer a variety of convenient billing and payment options, including Average Billing, Online Billing and Payment and Automatic Payment Options.

Yes, you can access your account information, manage your preferences and much more with Online Account Management. Signing up takes just a few minutes, it's absolutely free, and it’s totally secure. 

You can access your account information and manage your billing, payment and communication preferences 24 hours a day, seven days a week. Visit the Online Account Benefits page for more advantages you will enjoy.

Yes, signing up for Online Account Management takes just a few minutes, it’s absolutely free, and it’s totally secure.

You can get a rough estimate of your new bills by using our Reliant Energy Checkup tool and entering general info regarding your new home.

• Online: If you’re moving within the Reliant service area, you may be able to request a transfer using our convenient online process; all you need to get started is your new service address and your desired service start and stop dates.
• By Phone: Our Customer Care Representatives can help you transfer your service in a matter of minutes at 713-207-7777 or 866-222-7100.

Yes, you can change your billing address and other information by logging on and going to the My Profile page.

Energy resources that are naturally replenished are considered renewable. They are virtually inexhaustible in duration but limited in the amount of energy that is available at a time. Renewable energy resources include wind, biomass, hydro, geothermal, solar, ocean thermal, wave action and tidal action. Reliant's renewable plans offer a pollution-free energy product generated from 100% wind; find out if one is available in your area.

Wind energy is derived from a power plant that uses windmills or wind turbines to generate electricity.

Because we believe in giving our customers the power of choice, we offer three types of plans to meet your individual needs:

• Term or "Secure" Plans: You’ll pay a single rate for a set period of time such as 12 months.
• Variable or "Flex" Plans: You’ll enjoy freedom from long-term contracts and your rate will vary from month to month. We’ll notify you if any significant increases occur.
• Indexed Plans: Your monthly rate will be indexed to the price of natural gas—so when the price of natural gas is low, your rate will be, too.

You can quickly and easily sign up for service online or by phone at 713-207-7777 or 866-222-7100.

Yes, and it only takes a few minutes, plus:

• No need to contact your current provider; we’ll take care of the switch for you.
• There's no interruption in your service.
• You’ll keep the same meter, same power lines and same priority service you had before.

• If you're starting service at a new location, your service can begin a minimum of two business days after you sign up.
• If you're switching from another provider, your service with Reliant Energy will begin approximately two weeks after you sign up.

Please keep in mind that you may be required to satisfy certain requirements, such as paying a deposit or providing valid ID, and delays in satisfying these requirements can delay your start date.

We'll need a valid form of personal identification to verify that service is being established in your name and to perform a credit check.

Acceptable forms of identification to set up a Reliant account include:

• Valid state driver’s license or identification card*
• Social security card*
• Passport
• Military ID
• Government employee ID
• Department of Corrections ID
• Alien Registration card
• Consulate ID / Matricula Consular (for any country)

Please fax a copy of one of the above to 800-711-5114, and include the following information on the fax cover sheet (allow one business day for processing):

• Your Reliant account number
• Name on the  account
• Address that will be receiving electricity
• Your contact phone number

Please note that failure to provide valid identification may result in a delay of your requested date for electric service.

*These are the only forms of ID that are acceptable for online enrollment.

You have several options for paying your deposit: 

• Online with a bank account or credit card; you can set up online access to pay now
• By calling 713-207-5555 or 866-660-4900
• At one of our nearby walk-up payment locations
• By mailing your payment to Reliant Energy, P.O. Box 650475, Dallas, TX 75265-0475

Low-income customers may be eligible for deposit payment assistance; please contact us at 713-207-7777 or 866-222-7100 to find out more.

A deposit may be required depending on your payment history and your credit score; if so, you'll need to satisfy this requirement before your service can begin.

You may be able to arrange for one of the following as an alternative to paying a deposit.

• Satisfactory credit reference letter from your prior electricity provider. Ask the provider to fax this to 713-488-4422 or 800-563-0120, or mail it to Reliant Energy, P.O. Box 3765, Houston, TX 77253-3765.
• Satisfactory Guarantee Agreement from a credit-worthy Reliant Energy customer. Call us at 866-222-7100 and provide the name, address, phone number and Reliant account number of a customer who will sign a guarantee agreement for you.

 Deposits may be waived for certain special circumstances:

• Senior citizens: We may waive your deposit with proof that you are age 65 or older; please call us to find out more.
• Victims of family violence: Fax a copy of your certification letter from the Texas Council on Family Violence to 713-488-4422 or 800-563-0120 and include your Reliant account number.
• Medical indigence: Please submit a certification letter establishing that you are medically indigent.

For more information about this requirement, please contact a Customer Care Representative at 713-207-7777 or 866-222-7100.

Log on to your account and click "Electric Plans" on the left side of the page. If you're eligible to change plans, you'll find the details on this page.

The system allows only one name to be used as the account owner; however, multiple users can log on using the same username and password.

No, each electricity account can be set up in only one name.