Shop for and choose the retail electricity provider that’s right for you and your family because of deregulation. Retail electricity providers, like Reliant Energy, compete to sell electricity to your home and are responsible for:

• Selling electricity
• Providing bills to customers
• Handling customer service functions

Local Wires Company Remains the Same

Your local utility company, now commonly referred to as your local wires company, will not change if you decide to switch to a different retail electricity provider. You and your neighbors can all have different retail electricity providers, but your local wires company will stay the same.

Your local wires company will:

• Remain a separate entity from your retail electricity provider
• Continue to deliver your power over the same poles and wires
• Respond to outages and emergencies as always

If you decide to switch to Reliant Energy, there’s no risk of losing power in the switching process. Your electricity will continue to flow to your home without interruption.

Along with being risk-free, electricity deregulation offers Texans many other benefits, including:

• Lower prices
• Innovative product and service offerings
• Improved customer service