Can you tell me why my bill seems higher than I expected?
Several reasons can be the cause for a higher bill, but most commonly higher usage is the contributing factor. To help manage your energy use and create a more energy efficient home, see our energy saving tips.
How do I authorize someone to discuss and/or manage my Reliant Energy account?
To authorize Reliant Energy to discuss your confidential account information with an individual other than you or your spouse, please download the Account Access Authorization form (PDF), then complete and return the form using the included instructions.
Where can I find my Reliant account number?
Your account number is located on your Reliant bill, at the top of each page.
Why can’t I see all the accounts that are in my online profile?
Residential and business accounts are presented separately; click "My Home Accounts" or "My Business Accounts" in the top navigation bar to find the account you're looking for.
Can my business accounts—instead of my home account—be shown by default when I log on to the Web site?
For users with a mix of residential and business accounts, the residential account(s) always appear by default upon logging on. You can remove your home account from this profile and enroll it in a new profile—with a different username/password—if you want the business accounts to be given priority.
How do I add another Reliant account for online access?
Select My Profile from the top navigation, then click the "Update online access" link under "Electricity Accounts." On the next screen, you'll be able to add the new account to your online profile.
Can more than one person manage a specific account online?
An account can only be included in one online profile, and only the person who has that profile's username and password has the authority to manage that account.
Why do I still see some accounts that had electricity disconnected?
The information on old accounts continues to show up until the account is removed from the profile. To remove it, go to My Profile and click the "Update online access" link under "Electricity Accounts." Then click the "Remove from online access" link next to the account you'd like to delete.
I’ll soon be moving out of my house. Will I still have access to the historical electricity usage information?
Yes, your historical information will continue to appear in your online profile even if the service address is no longer receiving electricity. You can remove your old account via the My Profile page when you no longer need access to this information.
Can my spouse and I both access our Reliant account online?
Yes, you can access the same account using the same username and password.
How do I change the email address associated with my account?
After you log on, go to My Profile, where you can change your email address and other contact preferences.
I’ve changed my preferences for methods of billing and/or payment. Why are these new preferences not showing yet on my Account Overview page?
Some of the more complicated preference changes may take a while to process and display on your Account Overview. You should see the changes before your next billing cycle.
